Global Hitss - Grupo Claro BrasilIT and Innovation Operational Manager
Jul. 2015São Paulo e Região, Brasil- Operational Manager of Technology and Global Hitss Innovation - Embratel, Claro and NET. - Creation and Operational Management of a Digital team (more than 150 professionals involved), focusing on the digital transformation of the company, management of diversified towers in Apps, Ecommerce, Sites, Digital Marketing and DevOps. - Specialist in Open Innovation, fostering partnerships with Startup ecosystems to generate new revenues and reduce costs. Partnerships for the use of tax benefits to support innovation; - Strategic vision focused on the customer; - Specialist in Agile methodology (Scrum, Kanban, Design Thinking, Design System). - Support to the PMO with preparation and presentation of executive reports. - Preparation of technical proposals and support to the commercial area; - Creation of EAP, definition of scope and schedule of projects; - Participation in meetings with customers and technical teams, to align actions, needs and positioning on the progress of work. Create and update the documents that formalize the functionalities and requirements of the system, as well as define, with other project managers of the teams involved, any requests for changes. - Support the Software Architecture Team, providing support so that the future vision of the basic architecture of the application is defined and detailed according to the technical solution and infrastructure requirements. Identify, with the Business Analysis and Development Team, dynamic reports for the extraction and presentation of information that assist in the decision-making of Projects; - Responsible for ensuring the quality of deliverables, supporting the requirements analysis teams in mapping the processes and needs of each client;