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Work Background
Qualo HealthProduct Manager
Mar. 2023 - Dec. 2023France● Developed MVP of the product (an AI powered health care app)
● Carried around 80 deep interviews with respondents from France, England, Australia and NZ
● Built hypotheses based on the interviews and developed the main sections of the app from a UX perspective
● Created several crucial content parts for the future app ● Managed the team In December the start up went to a pivot, and the team was laid off.
The OrderProduct Manager | Community Support
May. 2022 - Mar. 2023United States● Carried more than 20 indepth interviews with the core Customers and developed a strategic planing for the Customers' Support
● Implemented Customer Support Service from scratch
● Organised and held more than 15 online events for community in a few months
● Managed the team
InbalansyProject Manager | Mindfulness Consultant
Apr. 2021 - Feb. 2022Moscow, Russia● Managed projects within the company
● Organised more than 20 training sessions for different companies, fully prepared a new mindfulness training session content, implanted a new marketing product for the company
● Kept CRM up to date ● Conducted research and data analysis to inform training content ● Wrote articles on employee wellbeing and mental health for B2B audience
● Prepared technical assignments for subcontractors and control of execution
● Managed website content ● Liaised with contractors (designer, illustrator)
Media Community 13 Product Manager | Community Developer
Sep. 2020 - Mar. 2021Moscow, Russia● Launched and formed a brand new community for schools based on the created strategy, organised more than 15 engagement activities, reached the established KPIs on the UGC content produced by the community members
● Developed a strategy and a roadmap for creating a community from scratch
● Managed social media networks ● Created monthly content plan
● Developed and implemented engagement programmes ● Conducted monthly analysis of the community development according to KPIs and updated the roadmap on its basis
Media Community 13Product Manager | Community Developer
Sep. 2020 - Mar. 2021Moscow, Russia● Launched and formed a brand new community for schools based on the created strategy, organised more than 15 engagement activities, reached the established KPIs on the UGC content produced by the community members ● Developed a strategy and a roadmap for creating a community from scratch ● Managed social media networks ● Created monthly content plan ● Developed and implemented engagement programmes ● Conducted monthly analysis of the community development according to KPIs and updated the roadmap on its basis
François Bakery Ltd.Customer Care Manager
Jun. 2019 - Jun. 2020Moscow, RussiaI was responsible for operational management of three bakeries in Moscow. ● Developed and implemented the customers loyalty program
● Managed the team including recruitment, adaptation, ensuring weekly KPIs are met
● Ensured quality control of delivered products and high level of customer service
● Maintained key sales volume rates
● Conducted promotional activity including marketing, designing promo materials, event management in conjunction with the French Embassy in Russia Due to the pandemic the bakeries were shut down and the staff was submitted to lay off.
S.S. & Co. International Account Manager
Apr. 2018 - Jun. 2019Moscow, Russia● Attracted new clients including 40% international (Switzerland, France, Germany, Côte d’Ivoire) due to commercial offer mails, calls, meetings with their representatives and networking at field-oriented at exhibitions
● Ensured Contract Management
● Kept CRM up to date
● Liaised with both Accountant and Financial Departments
● Provided Account Management (equipping stands, providing support, meeting clients' needs and enquiries)
S.S. & Co.International Account Manager
Apr. 2018 - Jun. 2019Moscow, Russia● Attracted new clients including 40% international (Switzerland, France, Germany, Côte d’Ivoire) due to commercial offer mails, calls, meetings with their representatives and networking at field-oriented at exhibitions ● Ensured Contract Management ● Kept CRM up to date ● Liaised with both Accountant and Financial Departments ● Provided Account Management (equipping stands, providing support, meeting clients' needs and enquiries)
Zheismar-Rus Ltd. Business Assistant
Nov. 2016 - Apr. 2018Moscow, Russia● Participated in negotiations with the stakeholders as an interpreter ● Fully assisted to the CEO of the company in his endeavors ● Handled travel arrangements for the employees
● Participated in CRM system implementation to the company by assisting the Sales Department with keeping it up to date
Zheismar-Rus Ltd.Business Assistant
Nov. 2016 - Apr. 2018Moscow, Russia● Participated in negotiations with the stakeholders as an interpreter ● Fully assisted to the CEO of the company in his endeavors ● Handled travel arrangements for the employees ● Participated in CRM system implementation to the company by assisting the Sales Department with keeping it up to date
OMK Group | Interpreter
Oct. 2014 - Sep. 2016Moscow, Russia● Translated technical documentation and business correspondence
● Provided interpretation services at business negotiations, meetings, working in the field and at companies' technical facilities
● Participated in large-scale international projects of the South Stream and Nord Stream 2 gas pipelines
OMK Group |Interpreter
Oct. 2014 - Sep. 2016Moscow, Russia● Translated technical documentation and business correspondence ● Provided interpretation services at business negotiations, meetings, working in the field and at companies' technical facilities ● Participated in large-scale international projects of the South Stream and Nord Stream 2 gas pipelines
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