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Work Background
Tenet HealthcarePatient Service Representative
May. 2023• Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources. • Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement. • Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect my specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner. • Greeting patients entering the physician practice. • Answering office phones, making appointments, confirming appointments and rescheduling when necessary. • Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance. • Assists in checking out patients and assists them with referral processing and scheduling process • Collects co-pays and posts charges. • Charge entry and patient balance processing. • Distributes information to patients regarding office policies, procedures, information about the practice, etc. • Explain and enroll patients in the patient portal. • Additional responsibilities as needed.
Piedmont Medical CenterEmergency Department Technician
Jun. 2022• Work with doctors and nurses and provide technical support for patient care. • Clean and stock rooms and carts with appropriate medical supplies and equipment. Change linen as necessary. • Help with resuscitation/CPR and emergency airway procedures. • Obtain and document a patient’s vital signs, as well as assist with placement of oxygen saturation, blood pressure monitoring and cardiac monitoring. • Collect blood samples, tissue or other laboratory specimens, preparing them for testing. • Assist with positioning patients, applying orthopedic dressing and splints. • Measuring and fitting canes and crutches and teaching patients how to use them. • Assisting with administrative duties such as patient transfers and discharges. • Making sure that the correct documentation is filled out.
Orlando Orthopaedic CenterPatient Care Assistant
Jan. 2017 - May. 2018Orlando, Florida· Reviewed new patient and new complaint charts to ensure chart is properly built and insurance is verified · Responsible for all incoming physician calls (i.e.: doctor to doctor, vendor, personal, etc.) · Responsible for all incoming patient telephone calls; ensures action taken is documented appropriately in the patient chart · Responsible for all incoming inquiries, both written and verbal, from patients and health insurance carriers · Directed written and telephone inquiries to Patient Care Coordinator in a timely manner when unable to assist the person requesting information · Processed correspondence related to the physician’s practice (i.e.: disability forms, FLMA forms, contributing cause letters, etc.) · Assisted the Patient Care Coordinator with routine follow-up calls to patients regarding surgery, new appointments, etc. · Maintained patient confidentiality; complied with HIPAA and compliance guidelines established by the practice
Orthopaedic Associates of AugustaInterim Appointment Desk Coordinator
Aug. 2016 - Nov. 2016Augusta, GeorgiaContinue performing all jobs covered by the appointment desk. Build blank schedule templates for eleven physicians. Manage the schedules of physicians, physicians assistants and nurse practitioners. Found solutions to any problem the appointment desk or physicians had quickly and efficiently.
Orthopaedic Associates of AugustaPatient Registration and Scheduling
Jun. 2015 - Dec. 2016Augusta, Georgia· Responsible for scheduling over the phone for 11 physicians, documenting patient complaints appropriately in their chart · Responsible for my assigned physician’s weekly schedule, filling in appointment gaps, rescheduling patients as needed · As needed, prepares paper charts for patient appointments · Verified patient insurance and coverage, informing the patient of any changes or referrals needed prior to appointment · Checked patients in and out in an efficient manner to keep the pace of the clinic moving in accordance with physicians’ schedules · Collected copayment, balances, deductibles, and coinsurance amounts at time of check-in · Maintained patient confidentiality; complied with HIPAA and compliance guidelines established by the practice
Carolina Musculoskeletal InstitutePatient Services Representative
May. 2014 - Jun. 2015Aiken, South Carolina· Answer incoming calls for appointments, scheduling for five physicians for new patients, follow-ups, and referrals from other physicians · Maintained my assigned physician’s schedules for any changes, adjustments, or cancellations · Collected copayments at the time of check-in, as well as checking patients out and schedule follow up appointments as advised by the physician · Maintained patient confidentiality; complied with HIPAA and guidelines established by the practice
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