Department of Agriculture for Research and DevelopmentHead Support Technician
Jan. 2008 - Nov. 2008Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures.
Assists users in making more effective use of Desktop systems, products and services, investigating complex problem situations to diagnose underlying causes and helping users to recover or continue operation. Conducts tests of hardware and/or software affected using supplied test procedures and diagnostic tools.
Corrects malfunctions, calling on other colleagues and external resources if required. Documents results in accordance with agreed procedures Building the DAR4D website Designing draft site for approval by the director
Writing web pages in a combination of codes such as hypertext mark up language (HTML), Flash and Macromedia Dreamweaver
Conduct presentations and workshops both internally and externally for various range of issues and topics User support onsite or remote