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Network Power<100 people
Roles
💸100%
Marketing
✔️100%
IT
🗿100%
HR
Geos
🇺🇸50%
United States
Work Background
Amazon DSPData Analyst - Logistics
Jun. 2024Barcelona, Catalonia, Spain
SanofiData analytics coordinator
Jul. 2023 - Jun. 2024Barcelona, Catalonia, SpainCollaborated with technical teams to ensure data accuracy,
consistency, and availability for analysis in France Analytics
legacy systems.
• Transformed raw data and conducted comprehensive data
analysis using Python, Excel, PowerBI, and Tableau, revealing
insights into business processes and performance.
• Automated data analyses and streamlined reporting processes,
significantly boosting overall efficiency.
• Implemented visually effective ways to present data, ensuring
clarity for informed decision-making.
• Presented insights and recommendations to project teams,
actively contributing to continuous improvement action plans.
• Engaged with users, assessed feedback, and proposed pathways
for enhancing solutions.
• Led the consolidation of landscape needs for France Analytics
legacy systems, minimizing the impact of iShift France
implementation.
• Conducted landscape analysis, proposed solutions, and
coordinated implementations with AIMS teams and Analytics COE.
HootsuiteTechnical Support Team Lead
Nov. 2020 - Jan. 2023Hired, managed and led a diverse and inclusive team of Tier 2 Specialists. Provided direction and guidance to the team, personalizing coaching and communication tactics to align with the individual’s strengths, weaknesses and motivations.
Reporting: Preparing reports and presentations on the findings of the analysis for business leaders and other stakeholders.
Identifying opportunities for improvement: Identifying areas by analyzing data and reports where can be improved and making recommendations to optimize workflow.
Develop and maintain all operational playbooks, reporting and workflow procedures related to the Tier 2 Support Team, ensuring core functions are well documented, published, audited and aligned with business tactics and strategy.
Created and documented best practices for technical troubleshooting procedures and processes to enable the Tier 1 support team to effectively triage, troubleshoot and address customer inquiries, with an overall goal of driving high customer satisfaction and timely resolution.
WithingsTechnical Support Team Manager
Jan. 2018 - Sep. 2020Bucharest, RomaniaReporting on a daily basis to the Operations manager and actively managing the team
Ensure that employee attendance, absence and working hours for the team are logged accurately and liaise with the Human Resources department in relation to payroll queries in a timely manner
Ensure that service level is maintained and impacts are managed effectively when making team decisions - including authorization of training requests, team briefings, and absence
Draft, implement and deliver training and development plans for all team members to address development needs, to improve skill levels and performance
Forecasting: Using statistical models to forecast future trends and patterns based on historical data to ensure better coverage
Mentoring and developing agents and Team Managers and take a very proactive approach to coaching and up skilling my team
AirbnbCustomer Service Specialist
May. 2017 - Dec. 2017Bucharest, RomaniaProvide friendly and efficient service to the worldwide Airbnb community
Be a first point of contact to handle and resolve customer complaints
Respond professionally to inbound phone calls, including urgent situations
Identify and escalate issues appropriately
Compose thoughtful and accurate messages or customize prepared responses to customer emails
Research information and troubleshoot problems using available resources
Arbitrate in situations between users
Christian Dior CoutureDepartment Manager
Aug. 2014 - Nov. 2016kuwaitProvide excellent standards of selling & customer service by: Maintaining and providing comprehensive product information to customers
Understanding the importance of best selling lines and feature hotspots to help and provide the selling team with feedback and regular coaching on all of the above
Provide training about new products and customer service skills to the team members
Good knowledge about marketing strategies for Retail Fashion and Luxury
Christian Dior CoutureSales Advisor
Mar. 2013 - Aug. 2014Responsible for delivering best in class client service, achieving individual sales goals, building lasting client relationships.
Assisting customers with questions, needs and purchases
Creating weekly sales plan
ZARA SASales Associate
Feb. 2012 - Nov. 2012Tunis, Tunisia
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