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Work Background
Youth GuidanceSenior Youth Specialist
Jan. 2024Greater Los Angeles AreaDeliver expert school-based counseling and direct services to youth in grades 7-12, expertly implementing Youth Guidance’s curriculum and program values to drive student success. Conduct 4-5 weekly group counseling sessions, utilizing advanced curriculum techniques to facilitate youth engagement and personal growth. Collaborate with the Training Academy and Regional Manager to establish a premier training and shadowing site for new BAM Youth Specialists, providing mentorship and significantly enhancing their professional development. Host high-profile site visits, effectively showcasing program excellence to stakeholders and potential partners. Simultaneously launch and manage programming at two school sites, demonstrating leadership in starting the program from the ground up at one location. Led the committee responsible for planning and implementing the Summer program, achieving record youth participation with 50 students, while designing and delivering comprehensive training programs for new Youth Specialists to ensure successful program implementation at new sites. Conduct monthly group trainings for Youth Specialists, focusing on sophisticated programming techniques and strategies to support students' social-emotional wellness. Play a pivotal role in the recruitment and onboarding of new BAM Youth Specialists, ensuring seamless integration and readiness. Develop and facilitate innovative activities for group sessions, enhancing curriculum delivery and student engagement, while co-facilitating cohort trainings to offer deep insights and advanced perspectives on the BAM training process. Partner with the Regional Curriculum Specialist on the continuous development and implementation of cutting-edge training opportunities for Youth Specialists. Engage in public relations assignments, provide in-service training for the school community, and collaborate with LSC, Parent Programs, and the Pupil Personnel Support Team to bolster student support services.
Youth GuidanceYouth Counselor
Oct. 2019Greater Los Angeles Area
REVOLVEIT Desktop Support Specialist
Oct. 2014 - Apr. 2018- Provide Level 1 & 2 Technical Support Via helpdesk, in person, email, and chat for 500 + employees in multiple locations - Administer 3 domains using Gmail for work as well as account setup using Mozilla Thunderbird and Microsoft Outlook 2013 - Provide leadership for IT services’ projects, including but not limited to, asset tracking, hardware upgrades, and various line-of-business projects - Ensure that all phases of support are properly coordinated, monitored, logged, tracked, and resolved appropriately - Within 6 months of hire, moved to a new building where I am lead support with a tech under my supervision and training - Build and configure PCs, laptops, and Macbooks and installed needed software - Assist users with operating systems, desktop software and printer issues - Run and terminate cables to workstations and troubleshoot any network issues due to bad lines - Configure managed Juniper switches, configure Dell Sonicwal Firewall, and Ubiquiti wireless networks - Maintain inventory and remain within budget for purchasing all assets needed in the building that I support - Troubleshoot issues with our VOIP Mitel phone system from hardware to software issues
Lunarpages Internet SolutionsJunior Systems Administrator
Mar. 2014 - Aug. 2014- Provided technical support for Level 1 escalation issues via helpdesk, chat, telephone, and forums - Worked mainly as phone support, handling customers with a multitude of issues from troubleshooting and investigating server related issues, guiding customers with little experience with information technology on difficult processes - Troubleshoot customers with Microsoft Exchange issues and helped them set up their Exchange accounts - Assisted Customer Service Representatives with technical support issues - Monitored virtual private servers and rebooted when necessary - Monitored dedicated servers and booted when necessary - Effectively assisted customers, diagnosed their issues, as well as provided support for customers requesting help installing and configuring various 3rd party software - Provided email support for customers as well as assisted the setting up of email accounts through Microsoft Exchange - Installed and configured as well as troubleshot various software and services for customers such as ; MySql, CSF and APF firewalls, IP Tables, DNS issues, and Apache issues - Received excellent performance evaluations
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