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Work Background
The Home DepotCustomer Service Associate
Mar. 2024Harrisburg, Pennsylvania, United StatesI provide comprehensive customer service support including handling returns, order fulfillment, and payment processing. I have received 2 Associate of the Month Awards and 4 Associate Homer Awards for excellence in customer service, demonstrating my commitment to quality and customer satisfaction in fast-paced retail environments.
Pierson Computing Connection Inc.Configuration Associate
May. 2022 - Sep. 2022Mechanicsburg, Pennsylvania, United StatesI assisted with computer configuration, imaging, and shipment processes, ensuring quality standards and timely delivery of technology solutions. My role involved technical setup procedures and coordination with shipping logistics to meet customer requirements and deadlines.
Target SystemsSoftware Developer
Feb. 2022 - Mar. 2022Mechanicsburg, PAI developed frontend components for genome analysis applications in the healthcare technology sector. I designed and implemented user interface elements using C#/.NET framework, contributing to critical software solutions that support genetic research and healthcare applications with focus on performance and usability.
Randstad USAShipping Processor
Jan. 2022 - Feb. 2022Carlisle, Pennsylvania, United StatesI assisted with product sorting and shipping preparation processes, supporting logistics operations and ensuring accurate order fulfillment. My role involved coordination with warehouse teams and maintaining quality standards for shipment preparation in high-volume distribution environments.
Vizo Financial Corporate CUSoftware Developer / Junior Programmer
Jan. 2020 - Nov. 2021Middletown, Pennsylvania
Vizo Financial Corporate CUJunior Developer
Aug. 2019 - Jan. 2020Middletown, PennsylvaniaI led full-stack development of internal financial applications serving credit union operations. I designed and developed applications using Angular, C#/.NET Core, Material Design, and Bootstrap while implementing Entity Framework solutions for database optimization. I established CI/CD pipelines using TeamCity and Azure DevOps Services and created comprehensive documentation for setup and configuration procedures. My work included SQL Server integrations and agile development methodologies to deliver features ahead of schedule.
Falchion SystemsDeveloper
Sep. 2018 - May. 2019Mechanicsburg, PAI designed and developed user interface components for virtual machine controller applications using C#/.NET and Visual Studio. I contributed to the Bulwark virtualization security platform by creating intuitive interface designs and collaborating with security teams to implement endpoint protection features in startup environment.
The Final StepWeb Development Intern
Sep. 2018 - Dec. 2018Harrisburg, Pennsylvania AreaI designed and developed features for boldlygive.com using HTML/CSS, JavaScript, PHP, and MySQL. I implemented database optimizations and created responsive design components to support nonprofit fundraising initiatives and improve user engagement across mobile platforms.
West Shore Evangelical Free ChurchIT Assistant
May. 2017 - Sep. 2018Mechanicsburg, PennsylvaniaI managed comprehensive IT support and infrastructure for an organization with 40+ employees. I provided on-site and remote helpdesk support to employees, administrators, and volunteers while administering VMware, Windows Server 2012, Exchange, and Office 365 environments. I developed Python automation tools using Selenium and created IT solutions for computer and printer management. I also upgraded multiple machines and implemented system monitoring procedures to improve operational efficiency.
WPFG - Cumberland Valley Christian RadioIT & Web Development Intern
May. 2017 - Aug. 2017Carlisle, PAI developed radio website components and gained experience with WordPress, Joomla, PHP, JavaScript, and CSS. I provided technical support to staff and created documentation for future use while helping overcome technical obstacles in broadcast and web operations.
Messiah CollegeITS Technical Assistant
Aug. 2015 - May. 2017Hoffman Hall, Mechanicsburg, PAI provided technical support and system administration for university IT infrastructure. I supported students, staff, and faculty with computer-related issues while deploying machine configurations using MS Deployment Studio. I maintained helpdesk ticketing systems and implemented monitoring procedures to ensure system reliability and user satisfaction.
Messiah CollegeFood Services Assistant (Summer)
Jun. 2013 - Aug. 2015Lottie Nelson Dining Hall, Mechanicsburg, PA- Served summer conference/camp guests with a team of coworkers and supervisors - Performed in high pressure environments to maintain serving lines and dishroom
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