Requests
0
Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
CouchbaseSolutions Architect / DevOps Engineer
Feb. 2022
DysrupIT Pty LtdSolutions Architect / DevOps Engineer
Feb. 2022
CouchbaseDevOps Engineer
Feb. 2022
DysrupIT Pty LtdDevOps Engineer
Feb. 2022
Willis Towers WatsonAssociate - Technology Support
May. 2020 - Jan. 2022
InforProduct Support Analyst
Jan. 2017 - Mar. 2020·Resolves clients' questions or problems over the telephone or Internet focusing on product functionality, operating environments and system configuration/setup.
·Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
·Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
·Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as Webex or Netmeeting.
·Able to handle high volume of issues and some challenging issues independently but is responsible for appropriate referral to other support analysts.
·Continues to develop application knowledge in specific product suite and operating environment and technologies.
·Conveys customer feedback to product development staff.
·Responsible for being the liaison with Development and other depts., i.e.PSO, Finance, etc., to insure proper handling of customer issues.
·Participates in special projects and takes on special assignments and/or teaches other Analysts installation procedures, features of products, etc.
·Promotes and maintains a high quality, professional, service-oriented company image among users and team.
·Foster teamwork and collaboration across all teams
·Assists less experienced Analyst and serves as a resource for others as needed.
·Contributes information to the Support knowledge base.
·Manages workload effectively following Global Support Procedures to ensure successful completion of tasks.
·Provides accurate accounting of work and time allocation.
·Responsible for meeting or exceeding established customer satisfaction ratings and other KPIs
·Identify possible improvements related to work processes and tools.
Opentext PhilippinesIntermediate Product Support Specialist
Aug. 2010 - Jan. 2016• SME (Subject Matter Expert) for the Inovis and GXS TGMS VANs (Value Added Network) and GXS Active Catalogue support.
• Provides L1 phone and email support to customers for VAN-related concerns like document transaction failure, document tracking, portal access, password resets and network outages.
• Provides troubleshooting support for network connectivity issues.
• Provides L1 support for the GXS Catalogue portal which includes portal password resets, provide portal access, walking customer through on how to navigate the portal, uploading and/or downloading their catalogue data, troubleshooting in case the data is not uploaded properly on the catalog server.
Ingram Micro BPO LLCTechnical Solutions Engineer
Feb. 2009 - Mar. 2010· Transitioned from E-PLDT Ventus when Ingram Micro established their own BPO in the country
· Responsible for assisting and providing a complete technical solution for a customer depending on their request
· Specialized in providing technical solutions on the following areas:
· Storage devices like tape drives and corresponding accessories, internal and external hard drives, USB flash drives, etc.
· Software like the following:
· Backup software like EMC Retrospect and Veritas Backup Exec
· Financial software like Intuit Quickbooks and Quicken
· Productivity software like Microsoft Office, Corel WordPerfect X4 Office Suite
· Windows 7, Mac OS X 10.6 Snow Leopard
· Peripherals like keyboards, mice, printers, scanners, video cards, etc
· Performs various administrative tasks for the team lead such as creating reports and assisting other technicians in creating a solution for the customer
· Mentoring new technicians in segment specific training
E-PDLT VentusTechnical Support Representative – Ingram Micro
Aug. 2007 - Feb. 2009· Transferred to Tech Support from Sales
· Responsible for assisting and providing a complete technical solution for a customer depending on their request
· Specialiazed in providing technical solutions on the following areas:
· Storage devices like tape drives and corresponding accessories, internal and external hard drives, USB flash drives, etc.
· Software like the following:
· Backup software like EMC Retrospect and Veritas Backup Exec
· Financial software like Intuit Quickbooks and Quicken
· Productivity software like Microsoft Office, Corel WordPerfect X4 Office Suite
· Windows 7, Mac OS X 10.6 Snow Leopard
· Peripherals like keyboards, mice, printers, scanners, etc
· Performs various administrative tasks for the team lead such as creating reports and assisting other technicians in creating a solution for the customer
· Mentoring new technicians in segment specific training
· Award received: Top performer for Software and Peripheral team for October 2007
E-PLDT VentusSales Representative – Ingram Micro
May. 2005 - Jul. 2007• Responsible for assisting customers in placing an order and suggesting additional accessories to complete their end-user’s needs
• Responsible for submitting customer bids and price quote requests as well as special pricing requests
• Coordinating with tech support when customer needs to have a technical solution for their end-users especially if they don’t know exactly what they are looking for
• Performs various administrative tasks for the team lead such as creating reports and assisting other technicians in creating a solution for the customer
• Consistent top seller for April to November 2006
Intch is a Professional Networking App for the Future of WorkSee more people like Anthony Raymond on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1028427 people
42
Information Security Consultant
23
Senior Vice President @ Synpulse Philippines, Inc. | May 2022 – July 2023
27
Executive Services and Business Development specialist @ Savvydesk PH business support services
75360 people
42
Information Security Consultant
53
Sr. Telecom Engineer / Implementation Manager @ NICE inContact
16
Lead Infrastructure Architect & Fractional CTO | Founder @ CloudVCard @ CloudVCard.net