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Work Background
Taplow Group DenmarkExecutive Partner
Nov. 2021Hørsholm, Capital Region, DenmarkExecutive Search Retained Executive Search is the core business of The Taplow Group partners. Search requires a blend of industry knowledge and an ability in human relations to find the perfect match. Our methodologies find the right talent that can add value to an organization, often not found from just available candidates. Searches are often undertaken discreetly to enable clients to launch into new markets or geographical regions without competitor awareness, we have an unrivaled success in undertaking these projects. We pride ourselves in identifying, recruiting and assessing leaders whose experience, skills and records of success are a proper match with our client requirements and who will create competitive advantage and sustainable value for our clients. With offices across the world and +200 dedicated consultants, TAPLOW is De-Facto one of the Worlds top Executive Search Companies. Taplow processes are effective, enduring, progressive and flexible - we get the job done. The Taplow name is derived from our inaugural conference held in 2002 in Taplow, UK on the banks of the River Thames a short distance from Windsor Castle. Mentioned in the doomsday book in 1086 the village was originally Anglo Saxon and is steeped in history. Our logo is taken from the Tulip Trees that can be found at the Taplow House Hotel, the trees were initially planted during the reign of Elizabeth the 1st and have stood the test of time, weather and evolving economies and nations.
Center for IT og Medicoteknologi (CIMT), Region Hovedstaden.Director of Application Management
Mar. 2020 - Oct. 2021Copenhagen, Capital Region, DenmarkResponsible for development and management of one of the largest and most critical healthcare technology IT-system portfolios (including integration platforms) in Denmark. Leadership of 120 employees. Chairman of national FSI steering group:
Reporting to the Danish national board for Health IT (NBSI)
FSI has the portfolio responsibility for Application Management of Nation wide Health IT solutions, hereunder to ensure a strategic, efficient and secure Application Management. Chairman of cross-regional SYS steering group. Reporting to the cross-regional board for Health IT (RSI)
SYS has the portfolio responsibility for Application Management of cross-regional Health IT solutions, hereunder to ensure a strategic, efficient and secure Application Management including financial reviews. Key results:
- Key role initiating, staffing and kicking off a RIS/PACS programme (+200 MUSD).
- When Region Hovedstaden launched a new business domain structure, I initiated 4 out of 8 domains and kept senior delivery role. - Continuously running a project portfolio of 10 to 15 projects taking roles as steering group chairman or Senior Supplier with overall project responsibility.
GLGExternal Advisor
Feb. 2020
Coleman ResearchExternal Advisor
Jan. 2020
Nets GroupVice President, Global Network & Telecom
Nov. 2018 - Mar. 2020Copenhagen Area, Capital Region, DenmarkResponsible for all network and telephony services globally. Key results:
- Designed and performed a merger of the norwegian and the danish teams for larger critical mass handling 24x7 operation across geographies.
- Designed and executed 3 larger projects - Reduction of vendors through consolidation by 25 percent.
- Designed and implemented a new operating model based with complementary skills and capacity from local partners in Denmark and Norway.
TSIAAdvisory Board Member, Support Services
Mar. 2017 - Sep. 2018RemoteThe Technology & Services Industry Association (TSIA) is the world's leading research organization dedicated to helping technology companies achieve profitable growth and solve their top business challenges. Services, Sales, Product, and Channel organizations at technology companies large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, and exceptional peer networking opportunities. Advisory Board: Meet the global elite group of professionals that advise TSIA on how to best deliver relevant programs, research, and events to members.
SimCorpVice President, Global Support
Jan. 2017 - Sep. 2018Copenhagen Area, DenmarkLeader of the Global Support organisation supporting our clients 24x7. - Responsible for the global support strategy development, execution and delivery of the support services globally
- Accountable for Global Support standards covering support channels, technology and methodology
- Ensuring development of a global and dynamic Support organization with a high employee engagement and a common global culture.
- Overall responsible for both a high level of delivery efficiency and client satisfaction
- Leadership of 100 employees globally
- Introduction of new Premium Services
- Member of SimCorp Strategy Forum
DXC TechnologyDirector, Global Infrastructure Services
Aug. 2014 - Dec. 2016Copenhagen Area, DenmarkLeadership of the Global Infrastructure Services (GIS) organisation (700 employees) in the Nordic Region with accountability for all GIS services.
Main task is securing stable delivery while driving the change to the CSC Next Generation Delivery model.
DXC TechnologyDirector, Client Delivery Management
Apr. 2013 - Aug. 2014CopenhagenResponsible for the Client Delivery Management team in Europe representing the global organization (approx. 8000 employees) delivering Workplace services to our clients. - Establishing the Client Delivery Management role (new role in CSC)
- Accountability for annual revenue of 350 MUSD
- Accountable for all SLA adherence
- Accountable for cost & solution signoff for all bids The Workplace team maximizes the productivity and effectiveness of our clients through the delivery of standard global offerings, from email to video conferencing, across a range of devices from a single global delivery organization
DXC TechnologyBusiness Director, Enterprise Service Management Lead, Nordic region
Dec. 2010 - Apr. 2013CopenhagenSenior member of the Nordic CSC Infrastructure Shared Services Board with leadership of 500 employees within the Nordic operations organization. Responsible for developing and maintaining the Enterprise Service Management organisation within the Nordic region, including Request Delivery Management, Service Desks, Platforms Operations, Backup, Batch, Tools & Automation, Monitoring, Escalation & Notification, Operational Service Management (ITIL) and Client Delivery Management; all based upon the ITIL framework. Apart from the normal operation this included stabilizing the management team and organisation, setting direction, focusing on efficiency, handling vendor/partner relationships, participating in bids, staff development and aligning with CSC Global Operation Model. Additional activities have included the expansion of off shoring centre in Lithuania and continuing development with CSC India and Spain, whilst working closely with the EMEA and global Enterprise Service Management team. Key results:
- Controlled financial results leading to a Year on year Operating Income increase of 14%
- Ran several Service Improvement programs such as Incident reduction program resulting in a decrease of 50%
- Off and near shored hundreds of employees
- Lead cross organisational project moving 200 employees to the leveraged model
- Expanded standardized use of ITIL v3 disciplines
- Handled Lock-out and Strike (194 employees down) without service impact
IBMBase Growth Manager, Industry Sector
Apr. 2010 - Nov. 2010CopenhagenResponsible for all Program and Project Management to existing clients within the Industry sector. Key results:
- Maturing Project governance
- Improving lead times for standard deliveries through LEAN
- Optimized utilization of ressources
IBMService Line Lead
Dec. 2005 - Apr. 2010CopenhagenResponsible for a true global 24x7 organization (Operational & Projects) with 150 employees servicing IBM clients in Denmark. Key results:
- Transformation of 5 departments from 3 companies (acquisitions of Maersk Data and DMData) into one uniform and standardized operational delivery unit. - Initiated several continuos service improvement projects (focus areas such as number of incidents, failed changes, SLA misses ,etc)
- Aligning to best practice core ITIL disciplines (IM, PM, SLM and CM).
- Off shoring to low cost countries to optimise cost
IBMManager, Network & Security Projects
Oct. 2003 - Nov. 2005CopenhagenEstablishing a project management organization within the Infrastructure Network & IT Security area Key results:
- Introducing streamlined Project Governace (tools & processes)
- Quality improvement inclusive of setting expectations
- Project lead time optimisation (Six Sigma)
- Client Satisfaction improvement
- Utilisation & general financial improvement
A.P. Moller - MaerskKey Account Manager, Maersk Data
Apr. 2002 - Sep. 2003CopenhagenManaging 2 large accounts - Yearly revenue of 100MUSD. Key results:
- Total restucture of Contract baseline
- Upsell of projects & infrastructure - Client relationship improvement
Express Fulfillment ServiceTeamleader
Dec. 1999 - Mar. 2002Wider Copenhagen AreaLeading a small team of developers implementing new clients onto the operating standard. Leading a team of software specialists, I had the responsibility to handle all customer development and implementations handling all client data. Key results:
- Optimised utilisation and hourly rates
- Lead Business Process Reengenering project to optimize lead time and cost.
- Introduced various electronic media (web, sms, email) as new touchpoints for our clients
- Standardized operational core production engine
OriginProject Manager/Systems Consultant
Jul. 1995 - Nov. 1999CopenhagenCustomization and implementation of various EDI, CRM and BI applications. Key results:
- On time & on budget implementations of CRM systems for various clients
- Production Business Intelligence for Philips Sweden
- Development of new EDI component to existing EDI system
- Introduction of electronic invoice archive application
- Y2K consultancy for Dansk Supermarked A/S
Taplow Group Denmark
Hørsholm, Capital Region, Denmark
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