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Work Background
Up-FuseLearning and Development Consultant
Jun. 2025Cairo, EgyptI support a growing social enterprise that upcycles plastic into fashion and design products, contributing to its communication strategy and international growth efforts. • I review and refine communication mediums for both B2B and B2C audiences, ensuring they are clear, consistent, and aligned with the brand’s mission. • I pitch ideas for tailored collaborations and potential clients, supporting approaches that strengthen European and wider international outreach. • I work with the team to identify opportunities that drive growth and expand visibility across new markets while staying true to the company’s values. In this role, I help UpFuse scale its impact and connect with partners and customers beyond its local base.
HackYourFutureIntercultural Communication Advisor & Program Development Consultant –
Apr. 2025Amsterdam AreaHackYourFuture is dedicated to empowering asylum seekers through education and access to meaningful employment in the tech industry. In line with this mission, I advise on and contribute to the development of a workplace integration program that equips students with the cultural and professional tools needed to succeed long-term in Dutch workplaces. My role bridges intercultural communication expertise and strategic program design, with a focus on: • Leading the development of the Intercultural Communication Curriculum, a phased, research-driven framework centered on cultural adaptability, communication, and self-advocacy. • Creating the Continuous Support Toolkit, offering peer reflection, alumni engagement, and feedback mechanisms for ongoing integration support. • Shaping the program’s conceptual direction and delivering pitches for its implementation • Design and leading workshops in Line with the curriculum • Collaborating with Aline Weissar, who developed the Life in the Workplace Guide, while I focused on the curriculum, toolkit, and research-based development. This role reflects my passion for conceptualizing meaningful solutions, intercultural mediation, and refugee support, while contributing to HackYourFuture’s bold and practical approach to long-term employment in tech.
InsifyMedior Customer Support Specialist FR
Jan. 2025 - Apr. 2025
InsifyJunior French Customer Service Specialist
Oct. 2024 - Jan. 2025Amsterdam, North Holland, NetherlandsAs a Customer Support Specialist for the French market at Insify, a Dutch-owned insurtech company, I combined expertise in sales, legal processes, and product knowledge to deliver exceptional service and drive customer satisfaction. I specialized in Property and Casualty (PNC) and RC Décennale insurance, with additional experience in disability and health insurance products, ensuring tailored solutions for clients across various sectors. My role extended beyond support and sales; I focused on optimizing the client experience by mapping and analyzing customer journeys through our online funnel. By identifying areas for improvement in design and terminology, I contributed to streamlining the user experience and enhancing overall engagement. This position allowed me to build a comprehensive understanding of insurance products, legal frameworks, and customer needs while leveraging my passion for creating user-centric solutions that align with our mission of simplifying insurance.
InsifyJunior Customer Support Specialist
Apr. 2024 - Sep. 2024Amsterdam, North Holland, Netherlands
osCAMVideographer Assistant
Jun. 2023 - Jul. 2023Amsterdam, North Holland, Netherlands
CoutureFashion Show Event Coordinator
Mar. 2023 - Jun. 2023Amsterdam, North Holland, Netherlands- Finding, Negotiating and securing the venue. - Elaborating planning for the timeline and the disposition of the event space. -Coordination of team, designers, models, venue, technicians, photographers and DJs.
ROC Horizon CollegeCambridge Exam Invigilator
Jun. 2022 - Apr. 2025Horizon College- AlkmaarInternational accreditation through Anne Mackie Neijmer
Amsterdam University College Model United NationsSecretary General
Jul. 2021 - Jul. 2022Amsterdam, North Holland, NetherlandsHead of organizing board for the 2022 edition of the Amsterdam University College Model United Nations annual conference. Tasks included: - Designing the three-day conference - Coordinating tasks of the head of Logistics, PR, Finance, and Secretary according to the timeline - Overseeing the entirety of the 25 team members - Approval of all contracts and all content produced on behalf of AUCMUN - Speaking at the opening and closing ceremonies, as well as being the referral host and contact point during the event itself.
Amsterdam University College Model United NationsSocial Event and Locations Manager
Sep. 2020 - Jul. 2021Amsterdam, North Holland, NetherlandsAn integral part of the Logistics Team of the board. Responsible for: - finding and securing locations for the various activities of the timetable (ceremonies, debate sessions, networking, and social events) - designed a completely online social program for over 300 attendees when the conference switched to an online platform - assisted the team in designing an entire online conference on Microsoft Teams - managed the online help desk for the entirety of the conference
TEDxYouth@CoursMirabeauMarketing And Public Relations Manager
Sep. 2018 - Apr. 2019Aix-en-Provence, Provence-Alpes-Côte d'Azur, FranceMarketing And Public Relations Manager for the first edition of the TEDx delivered license conference on the 8th of March 2019. Tasks included: - design of the image of the event: color palette and mood board - designing posters, leaflets, and promo videos according to the targeted audience - overseeing the insurance of good following of TEDxYouth license - social media manager - presentation of the project to potential sponsors with the board
CONSEIL MUNICIPAL DES JEUNESRepresentative of the Sustainable Development Commission
Oct. 2016 - Oct. 2016Istres, Provence-Alpes-Côte d'Azur, FranceI was chosen to represent my commission as part of a small delegation for the 25th ANACEJ Congress (2016) in Strasbourg. "ANACEJ is an association (french) law 1901 aiming to promote the participation of young people in public decision-making and support local authorities in setting up youth participation initiatives." (translation of official website quote)
CONSEIL MUNICIPAL DES JEUNESElected Member
Jan. 2015 - Dec. 2017Istres, Provence-Alpes-Côte d'Azur, FranceTasks included - attending monthly meetings - designing youth-friendly events linked to the environment and the community - attending events from all commissions ( intergenerational, sustainable development, social) - meeting and working with elected members of the Municipal Council - attending municipal council sessions
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