Red HatSenior Manager
Mar. 2008 - Jun. 2024GlobalSenior Leader of software consulting services and sales for Global Strategic Accounts in the financial services industry. Helped build the people, the culture, and the services methodologies and approaches, resulting in higher employee retention, higher customer satisfaction, and increased revenue and bookings through innovative ways of selling, contracting, mentoring and delivering leading edge consulting services for open source technologies. • Helped define and grow the consulting services business from a small startup to a large division of a multi-billion dollar company by being a disruptive innovator that recognized leading trends in software development and technology.
• Champion of numerous internal initiatives, including adopting SAFe Agile practices, employee enablement, account portfolio selling and customer satisfaction innovations.
• Accountable for bookings and revenue for services sales, contract mechanisms, procurement, services delivery, client relationships, and people management for a portion of the North American services business for Global Strategic Accounts.
• Fostered relationships with clients from diverse industries including banking, insurance, retail, and entertainment, leveraging his high emotional intelligence (EQ). • Recognized as a top people manager, consistently achieving top employee satisfaction ratings.
• Rectified numerous problem projects to ensure successful delivery and customer satisfaction.