Chadd Williams

Level 2 Retention Specialist

United StatesITData Entry SpecialistCustomer Retention SpecialistCustomer Care SpecialistClient Relations SpecialistCustomer ServiceCall CenterCustomer Support RepresentativeSales RepresentativeOutbound Sales SpecialistCall Center TrainerData Entry

Hi, my name is Chadd Williams, and I am a former dedicated Level 2 Retention Specialist at Optimum Communications, where I excelled in developing innovative strategies to enhance customer loyalty and reduce churn. With over six years of experience in customer relations, I have a proven track record of increasing client retention rates by 20% through personalized engagement and targeted solutions. My expertise in data analytics and customer feedback has been instrumental in refining the company’s retention programs. Outside of work, I am a chill, laid-back person who enjoys sports and family time. I am passionate about mentoring and helping teammates. I also have over 13 years of experience working in the oil field, becoming a chemical specialist.

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Work Background

Retention Specialist

Suddenlink CommunicationsRetention Specialist

Mar. 2020 - Aug. 2025Tyler, Texas, United States

Health Insurance Agent

USHEALTH AdvisorsHealth Insurance Agent

Jun. 2019 - Aug. 2020Tyler, Texas Area

Pump Down Operator

Legacy Pressure Control Inc.Pump Down Operator

Jan. 2018 - Jun. 2019Tyler, Texas Area

Supervisor

Strobel Energy LogisticsSupervisor

Jun. 2017 - Jun. 2018Tyler, Texas Area

Pump Operator, Sand Coordinator, Chemical Specialist

HalliburtonPump Operator, Sand Coordinator, Chemical Specialist

Jan. 2014 - Dec. 2016Kilgore, TX

Lead man in chrome Plating Department

Weatherford Laboratories, IncLead man in chrome Plating Department

Jan. 2012 - Dec. 2013Longview, TX

Fluid Tech & EO

Frac Tech ServicesFluid Tech & EO

Jan. 2010 - Dec. 2011

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