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Work Background
Rio TintoOrganisational Change Manager
Sep. 2021
BHPOrganisational Change Manager
Jul. 2020 - Apr. 2021Perth, Western Australia, Australia
Health Support Services (WA health system)User Experience Practitioner
May. 2020 - Jul. 2020Perth, Western Australia, Australia
BHPORGANISATIONAL CHANGE MANAGER – AGILE@BHP
Oct. 2018 - Jan. 2020Led the change, communication, capability and culture aspect of the Agile@BHP program. The program goal was to implement a new way of working at BHP – looking at process, methodology, mindset and culture.
- Built and embedded the Agile@BHP brand across the organisation.
- Created and executed robust multi-channel communication plan globally.
- Co-ordinated Agile Fundamentals and SAFe training globally.
- Grew the active agile community by 400% within 12mths.
- Co-produced Agile 101 e-learning module.
- Co-produced Agile Playbook.
- Maintained frequent cadence around communication, showcases and community activity.
- Developed change plan to scale Agile@BHP.
- Provided coaching support to project teams. - Led the cultural behavioural research to understand how to shift Leadership behaviours.
BHPUser Experience Researcher
Sep. 2016 - Oct. 2018Perth, AustraliaThe User Experience team is responsible for representing the human-side to Technology solutions. As an original member of the team we developed the process, ways of working and sought ways to prove our method.
- Created a Mobile Application Evaluation Tool – this tool allows a UX designer to assess the usability of a mobile application against industry standards.
- Providing ongoing UX research, usability testing and expert reviews on the ServiceNext Reimplementation project.
- Supported the Agile approach for the ServiceNext Reimplementation project.
- Conducted information architecture testing and a mobile app evaluation review for Thrive – Mental Health toolkit.
- Produced contextual research findings and personas around the Fiori MCOE uptake for maintenance technicians.
- Produced contextual research and interview findings, journey maps, and personas for the 1Scheduling MCOE project.
BHP BillitonOrganisational Change Manager
Jan. 2013 - Sep. 2014Melbourne, AustraliaManaged the successful delivery of two highly visible, high impact enterprise projects across all business units, globally.
• Upgrade of Polycom HALO Studios: Produced and actioned communication plan, managed stakeholders, produced training material, educated local IT support, created high-touch support model for Melbourne corporate office, delivered training globally.
• Migration from heavily supported BlackBerry to the bring your own device (BYOD) model: Produced and actioned communication plan, managed stakeholders, coordinated transition approach in over 20 offices, including high-touch support for Melbourne corporate office, delivered weekly reporting, managed issues and risks throughout 12 month transition.
BHP BillitonProject Manager
Jul. 2012 - Dec. 2012
BHP Billiton Iron OreChange Manager / Business Analyst
Jan. 2010 - Jan. 2011Rapid Growth Project – Rail
• Produced Opportunity Definition document.
• Created Process Management Framework, providing guidelines for managing process documentation through the life of the project.
• Prepared a Business Function Impact Assessment document and held workshops with subject matter experts and stakeholders to review and agree on functional impacts.
• Leveraged what is known and understood to produce requirements to present to business representatives and stakeholders to provide a starting point.
• Educated business representatives and stakeholders on the analysis process as they are inexperienced in understanding their requirements.
• Produced Agile user stories and acceptance criteria for in-house Centre of Excellence project. Service Delivery – Accelerated Improvement Program
Assisted with the implementation of an online service catalogue that provided end users with a standardised way in which Information Management (IM) services are requested/received.
• Produced training material, reference guides and cheat sheets.
• Prepared Business Impact Assessment.
• Produced and delivered an Organisational Change Management Plan.
• Produced and delivered Training and Communication Plan.
• Managed stakeholder expectations.
• Updated business critical documents outlining new business process.
• Collaborated with third party vendor trainers.
• Coordinated and conducted User Acceptance Testing (UAT) with business participants.
• Produced daily reporting post go-live to executive stakeholders.
• Supported the environment change post go-live in a ‘Control Room’ environment. Offering the first point of call for end users to raise issues/questions via walk-in, phone and email.
InsuranceLineChange Manager / Business Analyst
Jan. 2003 - Jan. 2010Responsible for the transition of a 140 head contact centre to a new sales and administration platform. This transition provided stability and enabled the organisation to grow from the retail sector into the wholesale sector.
• Provided guidance to ensure each business requirement delivered was fit for purpose.
• Analysed business processes and problems, gathering requirements and documenting business cases, change requests and project initiation documents.
• Document and follow implementation, cutover, transition and change management plans.
• Develop training plans and produce training material.
• Creating business requirement documentation and process gap analysis for each program of work.
• Utilised both Waterfall and Agile methodologies for different program streams.
• Strong stakeholder management.
• Facilitation of workshops to ensure the needs of the end users is understood by IT. • Conduct training prior to project implementations in order for end users to apply business context to new functionality.
• Manage warranty issues for each release from an operational perspective.
• Facilitate project implementation reviews internally in order to reflect and then apply the learnings onto the next project.
Responsible for scoping business requirements and developing technical solutions, applying Agile methodology for a multi-million dollar software solution.
• Assist the business in recognising and understanding their requirements.
• Facilitated 100+ workshops.
• Documenting business and functional requirements, use cases and acceptance criteria.
• Creation and execution of Quality Assurance (QA) and User Acceptance Testing (UAT) test scripts.
• Producing process maps and workflow diagrams. • Documentation of training materials and conducting training.
• Co-ordinated business review groups and ensured feedback is applied.
• Liaise with business stakeholders to ensure needs are being met.
• Negotiate solutions with IT Architects.
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