Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Core BTSManaging Director
Jan. 2023 - Apr. 2025United StatesAs a leader overseeing operations and strategy for Managed Services, I guide a dynamic team of 90+ professionals specializing in Azure Cloud, Endpoint Management, Identity and Securitysolutions, and Datacenter technologies. In this role, I manage services for over 160 direct and 200 indirect clients, ensuring high-quality delivery and innovation. I play a pivotal role in the creation of solutions and building capabilities while collaborating with the sales organization to drive business to the practice. I also forge strategic vendor partnerships, driving service efficiency and achieving cost reductions that benefit both the organization and our clients. The highlights include:
* Achieved 144% to booked sales target in 2024 with both renewals and net new business.
* Attained a notable 12% improvement in SLA attainment through effective integration of global delivery resources.
* Elevated client satisfaction scores by 19% by accelerating service delivery processes and elevating team performance standards.
* Pioneered a centralized Client Success Management team, resulting in improved internal and external communications and aiding in client retention stabilization.
Core BTSDirector Of Services
Apr. 2021 - Jan. 2023United StatesDuring this tenure, I orchestrated strategic growth initiatives for Managed Services, focusing on optimizing cloud and security service capabilities to meet and exceed organizational goals. As part of my responsibilities, I developed and standardized business and IT operations, driving enhanced service reliability and strengthened client trust. I also took pride in leading and mentoring a high-performing team of 30 professionals, fostering their growth in both technical and professional areas to address the demands of an ever-evolving industry. Additionally, I implemented rigorous controls and established best practices, ensuring the integrity and consistency of the Managed Service client portfolio within the Microsoft practice. The contributions for this role included:
* Envisioned and built a client success practice that drove a 95% retention rate.
* Secured 50% increase in practice-wide utilization through data analysis and categorization efforts.
* Increased profitability by 23.5% over two years by demonstrating robust business development and financial acumen.
* Restructured the Managed Services team, resulting in 32% performance uplift against SLAs and improving service delivery.
* Attained prestigious Azure Expert MSP recognition from Microsoft, aimed at setting the company in top echelon of cloud partners.
Core BTSPrincipal Consultant
Jun. 2019 - Apr. 2021In this capacity, I spearheaded organizational restructuring efforts, focusing on enhancing governance, optimizing processes, and strategically developing cybersecurity and cloud strategies. Here, I facilitated the discovery, remediation, and integration phases to seamlessly transition the client to a managed service model, ensuring zero disruptions to routine operations. As a representative Chief Technology Officer for a US Construction and Property Management Company, I led transformative IT modernization initiatives that drove significant improvements across the organization. Moreover, I took the lead on program management for third-party security assessments and penetration tests, bolstering the organization’s defenses against cyber threats. My successes for this role included:
* Directed team efforts in an Identity and Access Redesign for a Global Pharmaceutical Company, leading to an optimization of Azure AD and Active Directory environment.
* Engineered an automation process that unified 250K+ identity objects from disparate domains into a single Azure AD framework, aimed at enabling zero downtime during the migration.
* Advised on domain account transitions flawlessly for a vast array of identity objects, maintaining uninterrupted access to essential Azure AD resources.
Core BTSSenior Solution Architect
Jan. 2018 - Jun. 2019Seven Hills, OHIn this role, I directed the technical design and spearheaded the migration of Microsoft Office 365 for a billion-dollar global enterprise. Leading a team of over 15 professionals, I drove a landmark technology initiative that successfully modernized the organization. As a solutions architect, I orchestrated the seamless cloud migration of critical production assets for a major media conglomerate. This effort involved guiding four cloud specialists through a transition from AWS to Azure while enhancing governance through custom ARM templates and PowerShell scripts. Here, I also provided end-to-end solutions architecture, implementing automated Azure resource provisioning and streamlining test environment resets using Azure Automation Runbooks. A small selection of the highlights included:
* Oversaw Azure Tenant configurations across multiple business unit subscriptions, aimed at facilitating seamless lift-and-shift migrations from diverse infrastructures.
* Enabled secure and integrated cloud operations by delivering tailored Azure governance strategies and single sign-on capabilities for a leading US manufacturing company.
* Migrated all users to Microsoft technologies and improved remote productivity by 75% by directing the largest technology transformation in the company's history.
NRI North AmericaManaging Director
May. 2017Core BTS rebranded to NRI North America in April 2025
Core BTSSolution Architect
May. 2017 - Jan. 2018Seven Hills, OH
ProSource Solutions, LLC.Senior Solutions Architect
May. 2015 - May. 2017Richfield, OHIn this position, I pioneered the creation of strategic roadmaps for core infrastructure, cloud services, and systems management, emphasizing the integration of hybrid cloud solutions to streamline enterprise operations. Leveraging my expertise as a subject matter expert (SME) in System Center, I configured bespoke technology solutions to address and resolve complex business challenges effectively. During this tenure, I directed pre-sales business development activities, managed deliverable repositories, and refined methodologies and documentation to seize emerging market opportunities. Additionally, I worked closely with the Chief Technology Officer, aligning solution strategies with the firm’s overarching business objectives and launching innovative solution offerings tailored to dynamically meet client needs. Please take note of the following highlights of this role:
* Authored a forward-thinking functional area roadmap that established a robust foundation for future growth and innovation.
* Led multifunctional teams, guiding a group of five systems management specialists to meet and exceed project benchmarks.
* Drove key technology decisions across the organization by playing a pivotal role in nurturing lucrative executive relationships.
* Maintained up-to-date repository of business development tools, contributing to a sustained increase in pre-sales activities.
ProSource Solutions, LLC.Principal Consultant | Systems Management Technology Group Lead
Sep. 2013 - May. 2015Richfield, OHI managed a team of technology specialists dedicated to systems management and hybrid cloud solutions. I worked to craft strategic roadmaps that were specifically tailored to align with evolving business needs. As an expert in Core Infrastructure and the corresponding Cloud Services within System Center, I brought deep technical insight to the table. I took charge of architecting end-to-end solutions, skillfully translating complex customer challenges into actionable technological strategies. Here, I actively engaged in high-level discussions, providing decision-makers with agile advice on technology solutions that delivered significant business value. The successes of this role were:
* Secured senior executive relationships, resulting in an 80% surge in new opportunities.
* Fostered a client-centric approach that contributed to a 40% revenue growth.
* Instituted best practices for solution deployment, optimizing operational efficiency.
Certified Security SolutionsSr. Consultant
Oct. 2009 - Sep. 2013As a senior in the Secure Infrastructure Management practice I worked with various clients providing design and implementation of infrastructure related Microsoft technologies. • Design and deploy solutions for Microsoft System Center technologies
• Performed analysis of existing infrastructure and provided recommendations for increasing efficiency and automation utilizing current Microsoft technologies
• Provide supporting and operational documentation
• Pre-sales and sales support
• Project Management
• Mentoring and Training
Parker HannifinTechnical Engineer for AD Migrations/SCCM
Apr. 2007 - Jul. 2009Primarily responsible for integrating multiple environments into a corporate standard Active Directory Infrastructure. Secondary responsibility includes the Design, Deployment, Management and Education of the Microsoft System Center Configuration Manager. • Increased Active Directory migration efficiency using ADMT and Quest Software Migration Tools to consolidate nearly 50 domains. • Designed and Implemented SCCM2007 with a full SMS2003 migration strategy.
• Developed Windows 7 Operating System Deployment strategies through Microsoft SCCM 2007
• Server and Virtual Server Installation and Configuration.
Delserone TechnologiesOwner/Operator
Jan. 2002 - Mar. 2007Sales and customer project planning
Remote and on-site network and system troubleshooting.
Network cabling
System installation and configuration
Intch is a Professional Networking App for the Future of WorkSee more people like Rick on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
1022956 people
17
Application Developer @ Nile27
16
Manager Solution Consulting @ Alkami Technology
16
Program Manager @ DISH Network
272619 people
16
Manager Solution Consulting @ Alkami Technology
20
IT Project Manager @ Innovos Consulting Group
17
Business Analyst