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Work Background
Leylaty GroupRestaurant General Manager at Kuuru
Aug. 2023Jeddah, Saudi ArabiaRestaurant General Manager at Kuuru - Japanese Peruvian Nikkei cuisine.
Tao Group HospitalityRestaurant Manager
Jan. 2023 - Apr. 2023Hakkasan Hanway Place
The Trafalgar St. JamesBreakfast Manager
Oct. 2021 - Jan. 2023London, England, United KingdomOverseeing and running the breakfast and lunch service at Rockwell Bar & Lounge.
GAUCHORestaurant Manager
Sep. 2020 - Sep. 2021London, England, United Kingdom
Oblix RestaurantGuest Relations Manager
Aug. 2019 - Sep. 2020The Shard
GAUCHOGuest Relations Manager
Jul. 2019 - Aug. 2019London, United Kingdom
GAUCHOReception Manager
Nov. 2018 - Jul. 2019Piccadilly
Caravan RestaurantsRestaurant Manager
Jun. 2018 - Sep. 2018London, United Kingdom
Park HyattHost/Maitre D' Radii Restaurant and Bar
Jul. 2017 - Mar. 2018Melbourne, AustraliaTo assist with the planning, organisation and direction of all activities related to the set-up and service in radii restaurant & bar and Tea Lounge in order to achieve maximum guest satisfaction and to adhere to the pre-established set of quality standards. Main Duties: *Embrace all Touches of Hyatt and the Food and Beverage Top 20 and ensure its implementation. *Be fully aware of all activities within the Hotel on a day to day basis. * Provide a courteous, professional, efficient and flexible service at all times following Park Hyatt Melbourne Operational Standards. *Have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned place of work. *Perform opening and closing procedures established for the place of work assigned. *Assist the Manager in identifying all training needs, conduct on the job training and assist in handling all training related matters. *Have a thorough understanding and knowledge of all food and beverage items on the menu and ability to recommend food and beverage combinations and up sell alternatives. *Ensure that the place of work and surrounding area is kept clean and organised at all times.
Park HyattIn Room Dining Butler
Jan. 2017 - Jun. 2017Sydney, AustraliaResponsible for providing guests with the highest level of service and exceed the expectations of guests by making them feel like they are in their home away from home whilst they are being served in their private pop-up restaurant - the guests stunning room with the spectacular view of the Sydney Opera House and Circular Quay. Produce Quality Work Produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes. * Achieves Results Identify priorities, solve problems, produce desired results and be accountable for commitments. * Promote Teamwork and Collaboration Build relationships within and across functions, balance individual and team goals, respect others and value different perspectives. * Communicate Effectively Listen actively and communicate clearly to effectively and positively influence others. * Show Initiative and Resourcefulness The ability to initiate action, make decisions, adapt, drive change, use resources efficiently and solve problems quickly, creatively and practically. * Focus on Customers The ability to identify needs, shape actions and add value to relationships based on a customer centric approach. Main Responsibilities: * To embrace all Touches of Hyatt, especially focussing on fun. * To efficiently and effectively handle and resolve or liaise with the Front Office Manager, Guest Services Manager, Assistant Manager of In Room Dining regarding all guest feedback, complaints and problems in all areas of the Hotel. * To be responsible for the upselling and cross-selling of all facilities at Park Hyatt Sydney.
Park HyattGuest Service Officer
Jul. 2016 - Jan. 2017Melbourne, AustraliaResponsible for providing guests with the highest standards of guest satisfaction. To operate the switchboard, attending promptly and courteously to all callers and relay messages with efficiency. My role consisted of the below: Produces Quality Work The ability to produce high quality work in a consistent and reliable manner, in support of Hyatt’s standards and processes * Achieves Results The ability to identify priorities, solve problems, produce desired results and be accountable for commitments * Promotes Teamwork and Collaboration The ability to build relationships within and across functions, balance individual and team goals, respect others and value different perspectives * Communicates Effectively The ability to listen actively and identify appropriate messages and delivery methods to effectively influence others Main Responsibilities: * To embrace all Touches of Hyatt and the Rooms Top 20. * To relay calls, messages, reservations and requests accurately for guests and hotel personnel and handle guest enquiries and requests professionally. * To coordinate with Concierge and Front Desk with pending messages, faxes, parcels etc. * To efficiently and effectively handle and resolve or liaise with the Front Office Manager, Assistant Manager or Team Leader regarding all guest complaints and problems in all areas of the Hotel. * To be responsible for the upselling and cross-selling of all facilities at Park Hyatt Melbourne. * To assist in maintaining guest data.
Silks Brasserie Leura AustraliaWaiter/Bartender
Mar. 2016 - Jul. 2016Sydney, AustraliaThe award-winning Silk's Brasserie is located in the village of Leura in the Blue Mountains, west of Sydney. Silk's has set the standard for fine dining restaurants in the mountains since 1994 and continues to do so with it's simple, yet incredible food and local wine. This 40-seat restaurant required all staff to be bartenders and waiters simultaneously. The quality of food matched with amazing value for money wine made guests come back time and time again for Chef David's fusion of cuisines. This was an incredible experience for myself as I learnt an enormous amount on serving quality, not quantity in every sense of the phrase. It was my most enjoyable experience in a hospitality establishment up until that point of 6 years of working in restaurants and hotels.
Four Points by Sheraton SydneyFood and Beverage Attendant
Sep. 2014 - Aug. 2015SydneySeptember 1, 2014 – August 31, 2015 •Service team for the Corn Exchange alfresco dining restaurant, barman and barista in lobby bar and room service personnel. -SKILLS: workplace health and safety committee, training and monitoring food and beverage attendants, cash handling procedures, food and beverage administration, establishment layout and setup configuring, communication with staff and management, managerial and leadership skills
Grand Hyatt Kuala LumpurWaiter
Aug. 2013 - Nov. 2013Kuala Lumpur, MalaysiaAugust 19, 2013 – December 08, 2014 •Service team for the Thirty8 restaurant -Private Event: table setting and serving Brunei Royalty -SKILLS: wine service, receiving, storing and organising restaurant stock room, tea/coffee pantry stock, hygiene and cleanliness, high service standard
Berjaya Times Square HotelInternship
Jan. 2011 - Mar. 2011Kuala Lumpur, Malaysia
Hyatt Centric Melbourne
Melbourne, Victoria, Australia
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