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Work Background
Smart Paw Solutions LLCPet First Aid & CPR Education / Training
Aug. 2024Texas, United StatesAs someone who is passionate about pet owner education, my goal is to help empower pet owners with essential first aid and CPR training for dogs and cats. We take a user friendly approach, designed to help everyone from the most seasoned pet owner, to first time pet owner, in feeling confident and capable in caring for their pet's health and well-being. We focus on hands on learning, and make it easy for pet parents to become an active participant in their pet's healthcare by providing the tools to respond effectively to medical needs and emergencies.
Pet Medical CenterHospital Manager
Oct. 2016Harker Heights, Texas• Direct operations of a multi-million-dollar AAHA-accredited small animal hospital, driving over 30% revenue growth in 2024 (YTD) and exceeding EBITDA targets. • Lead recruitment, onboarding, and development of 5 additional DVMs and 20+ support staff, fostering a collaborative, growth-focused culture. • Design and implement SOPs, training programs, and CE initiatives to support staff performance, maintain AAHA standards, and integrate Fear Free® protocols. • Partner with local shelters, emergency facilities, and relief veterinarians to expand referral networks and strengthen community relationships. • Manage full P&L responsibilities, including budgeting, labor, inventory, and cost-saving projects; ensure compliance with controlled substance regulations. • Develop and execute hospital marketing and social media strategies, enhancing client engagement and brand visibility. Champion client service excellence through proactive communication, education, and resolution of concerns. • Mentor veterinary assistant students and support staff, promoting professional growth and career progression.
Anytime FitnessGeneral Manager
Jan. 2014 - Feb. 2017Copperas Cove, TX• Directed day-to-day operations of a 24/7 co-ed fitness facility, overseeing staff, financial performance, member experience, and equipment valued at over $250,000. • Spearheaded marketing and launch strategy for multiple new locations in partnership with ownership, achieving rapid growth and brand visibility. • Drove sales of 950+ new memberships in the first 12 months, consistently averaging over $30,000 in monthly sales and surpassing personal training targets. • Achieved Club Purple recognition, ranking in the top 10% of Anytime Fitness locations in the U.S. and Canada for overall performance. • Led full employee lifecycle management, including hiring, training, payroll, evaluations, and terminations; fostered a high-performance culture focused on member retention. • Built and maintained corporate wellness partnerships with local businesses, expanding community engagement and brand loyalty. • Developed and managed social media presence across Facebook, Instagram, and YouTube to enhance member engagement and marketing reach. • Ensured compliance, safety, and superior member experience through facility maintenance, equipment oversight, and 24/7 emergency response.
Mapleshade Animal HospitalVeterinary Assistant
Aug. 2012 - Oct. 2013Woodbridge, VA
GEICOCommercial Insurance Agent
Feb. 2012 - Sep. 2012Fredericksburg, VA
Eagles Nest Animal HospitalVeterinary Assistant
Mar. 2010 - Feb. 2012King George, VA
Veterinary TechnicianVeterinary Assistant
Jan. 2009 - May. 2010Mechanicsville, MD
MelwoodTherapeutic Riding Instructor / Facilities Management
Jan. 2005 - Jan. 2008
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