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Work Background
NetSuiteDirector of Engineering
May. 2022United States- Directed 13 development teams across 5 countries and 4 time zones by managing NetSuite Commerce applications to deliver high-performance & scalable cloud solutions.
- Led strategic direction for teams developing high-performance scalable and resilient application systems using best in class AI technologies on Oracle Cloud Infrastructure.
- Increased collaboration, and teamwork by 23% while leading 100+ organization working with product, user experience, tech writing, and sales to prioritize the highest goals and outcomes.
- Led product communication updates, progress, next steps, and roadmap to executive stakeholders to facilitate increased strategic planning communication.
- Played a pivotal role in SuiteCommerce’s growth; from 2% of eCommerce customers in August 2018 to over 56% today while identifying opportunities for continued growth.
- Delivered over 50 features for NetSuite’s SuiteCommerce platform, improving functionality and customer satisfaction.
- Lead US Product Ops team to improve operational excellence for our product and delivering continuous improvement while removing barriers and blockers for engineering.
- Created SuiteKudos Recognition program to develop a culture of recognition for individual contributors and managers to improve employee health metrics by 5%.
NetSuiteSr. Manager of Software Engineering
Aug. 2019 - Jun. 2022Oklahoma City, Oklahoma Area- Helped create the application vision to increase adoption of various commerce and content management features of SuiteCommerce by 21%.
- Lead refactoring projects to modernize legacy systems of Java and JS frameworks to increase development speed, move to Kubernetes, improve IT operations, data privacy, security, and by reliability by 15%.
- Helped with budgeting and created mentorship program with teams of Software Engineering Managers in the US and Spain.
NetSuiteManager of Product Management
Aug. 2018 - Aug. 2019Oklahoma City, Oklahoma Area- Managed commerce Product Managers in the USA and Uruguay.
- Developed process and procedures documentation to align Product Managers in roadmap development. - Drove adoption of various commerce and content management features of SuiteCommerce.
NetSuiteSenior Product Manager - Customer Experience Management
Apr. 2016 - Aug. 2018Oklahoma City, Oklahoma Area- Proactively conceived, defined, and drove the creation of new features that customers loved for NetSuite's SuiteCommerce product.
- Created use cases, user stories, and detailed product requirements that clearly articulated desired product functionality. - Collaborated with the Development, User Experience, QA, and Documentation teams to create exceptional solutions to customer problems.
- Developed a deep understanding of the marketplace and competitive environment both in commerce and web content management systems (WCMS).
- Understood what a merchandising manager, marketing manager, and campaign manager needs from an eCommerce management system and represented the voice of the customer to internal teams.
- Worked internationally with other NetSuite teams and lead cross-team initiatives to drive new feature creation.
NetSuiteProduct Manager / Business Manager for LightCMS
Mar. 2013 - Apr. 2016Oklahoma City, Oklahoma Area- Developed a deep understanding of the marketplace and competitive environment both in commerce and web content management systems (WCMS).
- Understood what a merchandising manager, marketing manager, and campaign manager needs from a content management system and represented the voice of the customer to internal teams. - Managed the development, marketing, and customer support teams for LightCMS.
LightCMSHead of Product Management
Feb. 2004 - Mar. 2013Oklahoma City Metropolitan AreaI played a pivotal role in driving project success and enhancing operational efficiency at LightCMS. • Collaborated with cross-functional teams to deliver web development projects on time, improving client satisfaction. • Enhanced social media engagement through the development of targeted marketing assets, increasing brand awareness. • Provided technical support by building servers, ensuring optimal performance for design and development operations.
ProgressiveClaims Adjuster
Jul. 2002 - Feb. 2004Oklahoma City, Oklahoma Area- Interfaced with customers, and non-customers, who had been involved in an automobile accident. - Helped indemnify those involved in automobile accidents.
SNU School For ChildrenScience and Computer Teacher
Jan. 2002 - May. 2002Oklahoma City, Oklahoma Area- Taught science to grades 3-5, while working to make it as engaging as possible. - Taught the basics of computers to 4th and 5th grade students to help them as they transition to middle school.
El Paso EnergyProcess Analyst
Feb. 2001 - Dec. 2001Houston, Texas Area- Design, organization, layout, and creation of process workflows for the Operations department. - Worked with members from many different teams to write business procedures.
Vectris CommunicationsDSL and Colocation Manager
Jul. 2000 - Dec. 2000
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