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Work Background
CodeCASHDigitalFounder
Mar. 2018Boston, Massachusetts, United StatesThe Cashless|Touchless|Nameless way to pay.
Randstad Technologies USSr. Project Manager
May. 2017Greater Boston AreaDirect technical staff and manage the activities of all aspects of the project life cycle. Understand complex technical scenarios and requirements. Effectively manage and overcome obstacles to progress. Suggest alternative strategies and directions. Responsible for the planning and execution of IT projects that include any and all phases of the project life cycle while incorporating SDLC practices that are suitable for each project. Accountable for delivering projects on time, within budget, and with high quality. Help to solution and deliver custom developed application and COTS based projects. • Facilitate and lead the definition of the project scope, project management/SDLC approach, milestones, tasks, deliverables and resource requirements. • Establish a communication strategy in partnership with the business, IT sponsors and effectively communicate project related information to team members, IT management, and customers throughout the project life cycle. • Develop and maintains project plans, status reports, risk and issue logs, budget/ongoing project forecast of resources and materials and other project related artifacts. • Effectively negotiate project resource needs and competing priorities with IT and PMO resource managers • Create and execute strategies for risk mitigation and contingency planning. • Manage, assess, and negotiate project scope changes. • Ensure that assigned projects are conducted in compliance with all department standards, policies, and guidelines. Apply appropriate levels of tailoring to meet project-specific needs, while still operating within the standard project management framework. • Efficiently identify and resolve project issues. • Coach, mentor, motivate and supervise project team members and other project managers. • Escalate issues that require executive, management or business attention. • Manage vendor performance and drive deliverables to meet agreed upon target dates and levels of quality
Grand Circle CorporationSr. Project Manager
Oct. 2016 - Feb. 2017Greater Boston AreaUsing Agile Scrum methodologies with cross functional teams in a waterfall environment, managed the Implementation of the Genesys Voice Platform features including Workforce Desktop Edition (WDE), (IVR), Inbound Routing, Outbound Dialing, Intelligent Workload Distribution (IWD) Tasking, Work Force Optimization, Email Routing, Call Back, Call Recording (GIR) and Interactive Insights Reporting in support of the corporate initiative to decrease call center costs by increasing customer personalization. • Managed the third party vendor development of multiple GVP features and their integrations with internal systems such as CRM, Telephony, Desktop Communication, Work Force Management, Voice Mail and Email • Managed the $5M budget by implementing processes to increase traceability and accountability between time charged and deliverables. • Enhanced the vendor created SOW to strengthen their accountability for dates , quality and SLAs. • Provided leadership and guidance in creating clear, complete and detailed stories and acceptance criteria while establishing business objective and test case traceability between TFS and ALM. • Planned the infrastructure implementation of the call center lines, network cards, phones and trunks to support the sunset of one voice platform and migration to another by identifying the optimal installation schedule of the cables to convert users without impacting call center downtime including the acquisition and configuration of all hardware. • Managed the data provisioning and data migration between legacy data sources, Genesys Infomart (GIM) and in-house data warehouse to establish reporting ETL procedures between Data warehousing and business intelligence tools such as Tableau for dynamic and ad hoc reporting capabilities. • Established the project reporting framework to provide key project performance measures including test execution statistics with defect impact analysis and logs for tracking Action Items, Changes, Risks and Blockers.
Game Show NetworkSr. Project Manager/Mobile Scrum Master
Sep. 2015 - Aug. 2016Greater Boston AreaManaged the delivery of IT projects using Agile Scrum methodologies within a globally distributed delivery model. • Provided leadership and guidance in requirements gathering and introducing Joint Application Design sessions, best practices for clear, complete story creation and acceptance criteria establishing traceability between JIRA and Test rails. • Implemented change management processes to reduce scope creep and quickly identify the validity, source and impact of change requests against priority commitments and requirements. • Created quarterly roadmaps and managed complex projects coordinating internal and external dependencies, removing road blocks and impediments and led Scrum Ceremonies such as Daily Stand ups, Grooming, Planning, Reviews and Retrospectives • Led the optimization of the release management processes and protocols like requiring Go-No-Go meetings, Scrum of Scrums, Release Standups and Release Notes to maintain release priorities and provide visibility into status and progress. • Created and implemented the Dependency Matrix to identify and mitigate the potential risks created by internal and external dependencies with cross functional multi team efforts 3rd party tools and 3rd party vendors.
Staples AdvantageSr. Project Manager (Consultant)
Feb. 2015 - Aug. 2015Framingham, MAResponsible for delivering IT projects using Staples SDLC processes and project management methods. Actively engages projects using project management best practices such as risk management, scheduling, budget management, SOW creation, vendor management, communications management, and stakeholder expectation management. Plan, direct, and coordinate activities of the project to ensure that goals and objectives of the project are accomplished within the prescribed time frame and funding parameters.
Cengage LearningSr. Project Manager (Consultant)
Jan. 2014 - Nov. 2014Greater Boston AreaKey Achievement: Delivered MindTap Next Generation Online Educational Applications as courses for History, American Government and Chemistry with supporting tools to enhance the Higher Ed Student experience • Capture feature/scope commitments for each Sprint with development teams and Product Managers including stretch goals from the backlog • Determine platform dependencies with Systems Analysis group to align feature and scope priorities and strategically determine timelines • Perform the role of Scrum Master leading daily stand ups, planning, grooming, reviews and retros • Proactively reach out to business partners to understand what are the business priorities and requirements • Provide regular updates to senior leadership and notify Release Management when milestones are delayed, including root cause analysis and new dates • Facilitate weekly meeting with larger stakeholder group • Conduct Project Kick-off meetings and establish resources assigned to project and accountable/responsible resources • Assign work to dev/QA team and provide schedule with milestones • Facilitate planning/scheduling sessions when work spans multiple teams • Conduct regular estimation sessions with client Dev team and make sure that immediate and long term priorities are clear • Ensure that changes and adjustments to schedules and scopes are understood and accepted by other team members and necessary adjustment to other teams’ schedules are made • Drive teams towards delivering scope within the schedule
Redbox Instant by VerizonProgram Manager (Consultant)
Jan. 2012 - Jan. 2014Waltham, MAOversee project(s) for specific component(s) or system(s) and performance of (vendor) project managers. Accountable for development planning and monitoring, building and maintaining detailed project plans, issue resolution and escalation. • Maintain detailed project plans for individual components • Drive completion of Stage Gate requirements • Identify local / component issues and escalation to Senior Program Manager • Assess needs and initiate Change Requests • Weekly/daily communication (Tech/Product) • Effective use of tools (JIRA, confluence) • Execute using standardized PMO processes and tools • Direct management of vendor project managers and development status • Oversight of capacity management across teams and environments (i.e., use of single team for multiple releases) • Drive cross team issue resolution / war rooms; prioritize corrective action, monitor results • Build consensus for investigations, actions, challenges and next steps with affected teams • Proactively review issues list and facilitate meetings that unblock the blockers of others • Ensure that Jira’s are updated accurate daily, are scheduled, and monitored
Strategic Solutions GroupProject Manager (Consultant)
Jan. 2011 - Jan. 2012Boston, MAManage IT Project Management services in the public health and safety sector for the Massachusetts Department of Public Health (MDPH), the Executive Office of Health and Human Services (EOHHS) and the Massachusetts Immunizations Program (MIP) by fostering relationships with multiple key stakeholders, determining accountability of scope, traceability of requirements with regards to grant objectives, transparency of efforts and visibility into project activity. Drive the adoption of the Agile methodology best practices for project management. Manage multiple releases and deployments of enhancements to and maintenance of core web application comprised of three components, including HL7, Flat Files and Immunization Forecasting web services. Define priorities and complexity levels of high level tasks in order to appropriately allocate resources and optimize project performance. Define signoff and change management process to ensure adherence to scope, budget and timeline. Interview and procure project resources. Manage relationship with Virtual Gateway hosted environment. Key Achievement: Managed the development and implementation of multiple maintenance and enhancement deployments of to the current version of the Massachusetts Immunization Information System (MIIS) and the Immunization Forecasting Module (IFM) while managing the development of the new open source J2EE version of the MIIS providing complete transparency and visibility in to all project efforts and resource allocations.
Phillips and Phillips, LLCProject Management Consultant
Jan. 2011 - Jan. 2011
SapientProject Management Consultant
Jan. 2009 - Jan. 2011Greater Boston AreaInstitute PM processes via the use of best practices within the Agile methodology. Direct multiple IT projects across two business units, which includes defining project scope, requirements and subsequent deliverables; identifying, interviewing and procuring project resources; administering delivery assignments and allocations; determining and maintaining project budget; developing and managing detailed project plans and release schedules; managing offshore development teams in a Globally Distributed Delivery model; establishing effort tracking mechanisms to provide greater project transparency; leading a team of Business Analysts in developing requirements documentation and standards; performing client liaison activities including relationship management; and providing overall thought leadership and direction. Key Achievement: Helped clients to learn and operate within a globally distributed delivery model by implementing Agile processes to provided transparency and accountability, ensuring complete, clear and detailed specifications documentation and decomposing requirements into traceable tasks for optimal project planning in order to manage and monitor quality on time and in scope delivery release schedules.
FundQuestProject Manager
Jan. 2007 - Jan. 2009Enhanced PM processes via the use of best practices. Provided leadership as a member of the PMO. Directed IT projects, which included using SDLC for software engineering initiatives and oversight of SQL Server database architecture design. Led data conversion efforts, including mapping out data and translating business requirements into technical specifications. Defined detailed project plans, including task delegation and resource allocation. Drove all phases of client implementations. Led a team of Business Systems Analysts in authoring communication plans, business, functional and technical requirements, and user guides. Performed risk assessments and implemented mitigation strategies. Designed on-target solutions. Developed implementation plans. Directed user acceptance testing. Improved client communications. Contributed to relationship management. Served as SME in diverse areas. Key Achievement: Led the organizational efforts to modernize legacy systems and application development with the complete redevelopment of the portfolio accounting and trading platforms incorporating relational database design methodologies within an ASP .NET environment.
OneUnited BankProject Manager
Jan. 2004 - Jan. 2007Led all IT projects, reporting directly to a top senior executive. Formed strategies and drove major e-business transformation efforts, including the development of workflow process management applications. Delivered advisement to CIO in relation to strategic planning and operational management. Contributed to negotiation processes. Fortified vendor relationships. Participated in a number of project management activities daily, including cost/benefits analysis, business intelligence, solution design and implementation, and user acceptance testing, among other phases and areas. Key Achievement: Spearheaded the E-Transformation initiative, support the organizational vision. Efforts involved overseeing the design, development, and implementation of a paperless loan origination system that automated multiple processes, from application entry to post closing and the secondary markets, online banking, and business intelligence reporting, among others
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