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Work Background
EndpointsStrategic Project Director
Feb. 2024 - Aug. 2025Bogotá, Capital District, Colombia- Defined and executed strategic roadmap for LATAM site network expansion (USD 2M acquisitions, +250 employees). - Led clinical site integration projects (assessment, eSource adoption, go-live). - Coordinated board governance with international, cross-functional teams. - Developed KPI frameworks and Power BI dashboards to optimize and monitor global operations performance.
Integra ITCOO
Jun. 2020 - Feb. 2024Bogotá, Capital District, Colombia- Led the PMO, customer success, Analytics and Data Management teams for clinical trial studies world wide - Oversaw clinical trial technology adoption (CTMS, ePRO, CRFs, ERPs) across 10+ countries (US, LATAM, EU). - Negotiated multimillion-dollar contracts with CROs and top-20 sponsors. - Scaled operations of Phase I–IV studies with revenues >USD 10M. - Developed Business Intelligence dashboards for regulatory submissions (COVID-19 and Polio vaccines). - Ensured compliance with CDISC standards (CDASH, SDTM, ADaM) and FDA/EMA submissions. - Achieved NPS 9/10 and CSAT 4.5/5, strengthening enterprise client retention. - Positioned Integra IT as a global reference in clinical research and technology solutions, representing the company at major international forums (SCRS , USA and Europe World Vaccine Congress , SCOPE)
Integra ITGeneral Manager
Jun. 2019 - Jun. 2020Bogotá D.C., Colombia- Doubled company growth (USD 2M sales, 40% profitability) while navigating COVID-19. - Maintained workforce stability and business continuity in a global crisis. - Managed P&L with budget >USD 1M.
IntegraITOperations Manager
Sep. 2015 - Jun. 2019Bogotá D.C., Colombia- Implemented customer success frameworks (NPS, CSAT) across enterprise accounts. - Directed multinational implementations of SaaS clinical platforms. - Led and obtained IT Mark certificate for the company.
IntegraITQA & Operations Manager
Aug. 2014 - Sep. 2015Bogotá, Capital District, Colombia- Deployed ISO 9001 and ISO 27001 frameworks for software validation and data governance
AkzoNobelDistribution Planner
Jan. 2013 - Jan. 2014Spain- Reduced stockouts from 3.2% to 1.5% across EU supply chain. - Managed multi-country planning parameters (MTS, MTO, MTL, MTC).
CotyBulk Manufacturing Manager
Sep. 2012 - Jan. 2013Spain
CotyProduction Planner
Oct. 2010 - Sep. 2012Spain
CotyProcess Engineer
Feb. 2008 - Oct. 2010Spain
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