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Work Background
Indigenous Friends AssociationOperations Strategist
Mar. 2025
Indigenous Friends AssociationPartnerships Coordinator
Mar. 2024 - Apr. 2025
Indigenous Friends AssociationPrograms Coordinator | Education
Oct. 2023 - Mar. 2024Developed and managed a participant tracking database in Google Sheets, facilitated online learning sessions, documented administrative processes for training new hires and colleagues, created graphics and videos for social media and classes, and conducted organization-wide training on tools like Slack, Google Calendar, and Gmail.
Indigenous Friends AssociationAdministrative Coordinator | Education
Feb. 2023 - Sep. 2023
IntuitCG Social Care Specialist
Nov. 2022 - May. 2023
FranklinCoveyLive Online Producer
Aug. 2022 - Nov. 2022Supported Zoom, Webex, and MS Teams webinars, ensured proper delivery of resource materials, and continuously learned FranklinCovey materials, including "The 7 Habits of Highly Effective People" and "Project Management for the Unofficial Project Manager."
AI4Good LabProgram Coordinator
Apr. 2022 - Jul. 2022Montreal, Quebec, CanadaManaged participant and stakeholder communications, tracked data, provided insights, organized virtual resources, led social events, and oversaw shipping.
GroupMRecruitment Coordinator
Aug. 2021 - Nov. 2021Toronto, Ontario, CanadaManaged end-to-end recruitment process, including talent attraction, applicant filtering, pre-screening interviews, scheduling with Hiring Managers, and facilitating team support.
Bishop's University Arts FestivalCommunications Coordinator
Sep. 2019 - Jan. 2020Managed social media accounts and calendar, and devised marketing plan.
Medical Council of CanadaMCC 360 Service Agent
Feb. 2018 - Aug. 2019Ottawa, Ontario, CanadaContributed to launching the national physician service feedback program, managed meeting minutes and agenda in Microsoft Sharepoint, and handled system tests, reporting detailed findings to IT.
Medical Council of CanadaBilingual Service Agent
Jun. 2017 - Feb. 2018Provided global support through phone, chat, and email, and streamlined email templates for clarity.
Immigration, Refugees and Citizenship Canada / Immigration, Réfugiés et Citoyenneté CanadaClient Service Unit Assistant
Mar. 2015 - Aug. 2015Ottawa, Canada Area- Contacted clients or legal representatives regarding missing information or documents required for finalizing Permanent Resident applications. - Provided information pertaining to receiving and validating Permanent Residence documents.
Clover Food & DrinkServer
Aug. 2014 - Jun. 2017Ottawa, Canada AreaManaged reservations for efficient table turnover, maintained composure in fast-paced service, and stayed updated on menu changes and suppliers.
Immigration, Refugees and Citizenship Canada / Immigration, Réfugiés et Citoyenneté CanadaCase Analyst
Jun. 2014 - Oct. 2014Ottawa, Canada Area- Inspected with diligence Permanent Residence applications and formulated reviews based on requirements met and on legitimacy of information provided.
Immigration, Refugees and Citizenship Canada / Immigration, Réfugiés et Citoyenneté CanadaProgram Assistant
Mar. 2014 - Mar. 2015Ottawa, Canada Area- Cross-checked client information, application notes, and travel documents. - Printed and authorized Confirmation of Permanent Residence documents.
- Allocated applicable payments in the Global Case Management System (GCMS).
Every Little Thing (cleaning & organizing)Sole Proprietor
May. 2011 - Sep. 2013Ottawa, Canada Area- Created company branding and marketing.
- Sourced clients through various classified online platforms.
- Corresponded with and scheduled clients.
- Organized and cleaned clients’ homes.
- Found practical ways to keep homes clutter-free, suggesting tools and personalized tips.
- Created invoices and stayed updated on monies owing with Microsoft Excel.
Elgin FitnessFront Desk Supervisor
Sep. 2009 - May. 2013Ottawa, Canada Area- Greeted clientele and answered telephone calls - Updated various client databases using Microsoft Excel - Sold various gym memberships and packages based on client needs and goals - Supervised facility, personal trainers and guests
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