Mary De Witt-Byrd

Business Analyst

Document ProcessorData Entry AssociateData Entry SpecialistData EntryFinanceBusiness OwnerITSport FanHRCustomer ServiceConsultingEntertainmentEngineerEducation🏐 SportsTraining&Development SpecialistAssistantAdministrative AssistantSoft Skills TrainerBusiness AnalystProject CoordinatorVoice OverLecturer

Mary De Witt-Byrd (aka Mary Byrd) has spent much of the last 5 years working remotely as a Business Analyst for an FCU. In that position, Mary demonstrated strong organizational skills, meticulously managing internal projects and identified gaps between existing operations and the desired future state. Her ability to communicate effectively with both technical and non-technical stakeholders enabled her to bridge gaps and facilitate productive discussions that drove successful outcomes. She migrated the knowledge library and trained staff on ServiceNow systems to boost operational capabilities. Mary is certified in Microsoft Office, Microsoft Project and proficient in Smartsheet. Between 2001 and 2020, Mary had a thriving consulting business creating solutions with Microsoft Office, Microsoft Project, and comprehensive project management processes. As a Microsoft Certified Trainer, she created courses and provided end-user training for adult education at universities, community colleges, municipalities, national labs, pueblos and reservations. Mary is a stand-up comedian of many years with excellent online presentation skills and funny jokes.

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Work Background

Business Analyst

US Eagle Federal Credit UnionBusiness Analyst

Aug. 2020 - Aug. 2025Albuquerque, New Mexico, United States• Conducted in-depth analysis of business processes, identifying key efficiency improvements. • Identified gaps between existing operations and desired future state for strategic planning. • Translated user needs into actionable items for IT teams to enhance project outcomes. • Drafted functional specifications documents defining project scope and deliverables clearly. • Collaborated with cross-functional teams to drive system enhancement initiatives effectively. • Migrated knowledge library and trained staff on ServiceNow systems to boost operational capabilities. • Designed comprehensive test plans, scenarios, scripts, and results matrices to validate system functionality. • Created engaging informational content for intranet to support knowledge sharing.

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