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Work Background
Streamline HealthProduction Product Owner
Feb. 2023Texas, United States
Streamline HealthProduct Coordinator
Jul. 2022 - Jan. 2023
Monster EnergyA/R Chargeback Specialist
Sep. 2021 - Jul. 2022United StatesProviding customer service regarding collection issues and resolve customer discrepancies Monitor and maintain assigned accounts for collections Enlist the efforts of sales management when necessary to accelerate the collection process Communicate and follow up effectively with management regarding customer accounts on a timely basis Establish and maintain effective and cooperative working relationships with internal and external customers Review Accounts for pending claims and update claim log Request offset of credit/debits to management
Accelerate Revenue ManagementA/R Collection Specialist
May. 2019 - Mar. 2020Murrieta, California, United StatesSuccessfully review AR reports to identify payer trends. Efficiently work aged accounts for payer reimbursement. Review Patient Accounts prior to statements being mailed as well as handle all patient account related questions. Resolve claim errors to ensure Billing Services are provided in an efficient and effective manner. Strong knowledge and understanding of an EOB and details included within. *Laid off due to Covid.
Alphaeon CreditProduct Manager
Jun. 2014 - Jul. 2016Irvine, California, United StatesProvided market research, competitive analysis, product usage analysis, and product discovery research as needed. Collected feedback from users to advise upper management. Maintained and refined the product backlog. Participated in standup, sprint planning, sprint review and sprint demos. Coordinated with team members to make sure that all parties are on track with project requirements, deadlines, and schedules. Provided insights into product, technology and market trends.
Axcess FinancialStore Manager
Jun. 2012 - Jun. 2014Murrieta, California, United StatesEnsured business to business partnerships outside of the store location. Processed loans and financial transactions in accordance with company policies and state/federal regulations. Handled telephonic and face to face inquiries related to customer applications. Made outbound customer courtesy calls as well as collection calls. Executed the company’s marketing strategy – promoted and supported programs offered. Educated customers on product offerings and capabilities. Handled count currency, cash and coins – managed cash drawers for employees, counting cash deposits, moving cash from secure safe to cash drawer and other cash handling such as bank deposits and/or pick-ups. Ensured the store location was secure by setting alarms and performing other security measures at the beginning and end of day shifts. Proficient in operations and policies for the store. Handled recruiting, interviewing and provided hiring recommendations. Coordinated training, development and oversight of performance for Customer Sales and Service Associates. Managed store staffing levels to ensure appropriate coverage and stellar customer service.
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