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Work Background
Midis GroupLead Sales Operations Specialist
Jul. 2023Lebanon• Orchestrated the optimization of sales processes for VMware by leveraging Salesforce, resulting in enhanced operational efficiency. • Implemented advanced forecasting models to enhance accuracy, with a specific focus on utilizing Salesforce for VMware and IBM. • Facilitated cross-departmental collaboration by seamlessly coordinating efforts through Salesforce. • Conducted regular audits to ensure data accuracy for informed decision-making, with a primary emphasis on Salesforce. • Collaborated closely with the IT team to provide support for internal and partner-generated cases and issues. • Designed and delivered customized training programs aimed at elevating sales skills and knowledge, notably focusing on partner onboarding through Salesforce. • Led partner training sessions for Broadcom, Citrix, VMware, IBM and Commvault. • Ensured smooth partner onboarding on the partner portal for Broadcom, Citrix, VMware, IBM and Commvault using Salesforce. • Managed user creation and access permissions during partner onboarding processes. • Currently overseeing system support for approximately 2,000 existing users, in collaboration with Rashed. • Ensured a robust pipeline management across local office companies, including conducting weekly pipeline calls and generating reports for pipeline hygiene. Reviewed reports with the sales team to ensure alignment with established guidelines for successful pipeline management.
UnifonicChannel Sales Operations Specialist
Aug. 2022 - Mar. 2023•Develop, implement and maintain key business processes and sales support systems/processes, required to meet the rapid growth of the business, including Business Intelligence (reports, analytics, dashboards). •Set up operational processes and put structure and framework, as well as seeing through business-critical success metrics. •Design, develop and deliver forecasting models, metrics, reports, analysis, and dashboards to drive key business decisions. •Analyze data and trends and make informed recommendations to the Strategic Partnerships/Channel sales teams. •Support company departments (Product, Support, Product Marketing, Legal, …. etc.) to achieve Channel Sales goals. •Manage and Update the Partner Relationship Management (PRM) tools along with all Tier 1 ISV Partner (AWS, Microsoft, Oracle, etc.) •Provide business critical insights using analytics to contribute to the overall strategic direction of Unifonic. •Collaborate with internal business development and operations teams to drive productivity. •Assist the Channel Sales teams in all commercial activities linked to Channel Sales accounts, partnerships. •Support the Channel Sales team in execution of the Sales Strategy and Initiatives.
MicrosoftGlobal Partner Solution Sales Operations (MEA)
Jan. 2019 - May. 2022Lebanon• Managing Partner Pipeline across MEA. • Monitoring Sell-With Pipeline. • Managing My Data Health tool across MEA. • DMS Champ across MEA. • Managing all Seller assignments across MEA. • Knowledge of MSX Insights and OCP Dashboards.
MicrosoftOEM Anti-Piracy (MEA)
Jul. 2017 - Nov. 2018Lebanon• Managed Tender tracking process across the region with Partner Account Managers. • Worked up close with Microsoft Hardware vendors to achieve sales targets. • Managed Key verification tool and track counterfeit products. • Handled awareness letters across the region for customers and partners. • Monitored MNAs sales numbers and device activations across the region. • Managed Proof of Execution (POEs) for all Marketing activities across MEA, from Planning & verifying POE quality from guidelines, before submission for payment approval.
MicrosoftSales Excellence Analyst (MEA)
Aug. 2012 - Jul. 2017Lebanon• Handled account segmentation during in year, month end and future year. • Managed Pipeline reporting across MEA. • Provided guidance & support for the On -Boarding of P-Sellers. • Device seeding champ. • Territory planning. • Licensing. • Provided compliance support to multiple organizations (Extension). • Provided Marketing Support to multiple organizations (Extension).
MicrosoftServices Operations (NEPA)
Oct. 2009 - Jul. 2011Beirut / Lebanon• Managed Services sales support. • Account receivable. • Taxation & billing. • Licensing & contract management. • Handled all Audits & compliance for Services based on MS policies.
MicrosoftEnterprise & Partner Group Coordinator
Jun. 2008 - Oct. 2009
MicrosoftFinance Intern
Oct. 2007 - Jul. 2008Beirut, Lebanon
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