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Work Background
SambaSafetySales Training & Enablement
Feb. 2023Denver, Colorado, United StatesIn my role as Manager of Sales Training within the Revenue Operations team, I am developing the sales training function from scratch, focusing on comprehensive programs that cover new hire training, ramp-up processes, and ongoing development for tenured sellers and sales leadership. My vision extends beyond traditional sales skills, encompassing soft skills development to enhance the overall effectiveness of our sales force. Although my primary focus is on sales teams, I am also dedicated to creating training and enablement strategies that benefit all customer-facing teams across the organization, ensuring a unified approach to customer engagement and service excellence.
HeartlandManager of Sales Training, Payments
Jan. 2022 - Mar. 2023Colorado Springs, Colorado, United StatesOversee US Payments New Hire Sales Training and Development channel for Heartland. Leading a team of 5-7 sales mentors who train on sales tools & solutions, while they coach, mentor, counsel, and inspire our New Hires throughout the sales process. Our methods aim to produce sales activity that is authentic, ethical, sustainable, and rewarding. Tracking and improving KPIs in the following areas: Retention, Sales Performance, Training Engagement, and Time to First Deal.
HeartlandRegional Sales Trainer
Jan. 2020 - Jan. 2022RemoteAs a Sales Trainer at Heartland, I develop skilled sales professionals through dynamic training, primarily via webinars and occasionally in person. I serve as the primary point of contact for new hires being trained and equipped in their first 90 days on the job. We will master prospecting strategy, discovery, stakeholder roles, sales presentations, partner development, and closing.
Dillard's Inc.Luxury Cosmetics Sales
Jan. 2019 - Dec. 2019Oklahoma City, Oklahoma, United StatesRegional top retail salesperson for Bobbi Brown Cosmetics
AT&TDirect Sales Representative
Sep. 2018 - Jun. 2019Oklahoma City, Oklahoma, United States
ENREACH EducationCollege Admissions Conselor
Aug. 2017 - Aug. 2019Xi‘an, Shaanxi, ChinaWorked as a guidance and college counselor for high school students applying to elite American and European colleges and universities. Responsible for curating school lists, creating workshops for student development, and developing sales and marketing techniques for recruiting exceptional students. Responsible for increasing our revenue by $1.8mil RMB in year one, and $2.4mil RMB in year two. Designed and instructed a custom liberal arts curriculum in supplement to each student's program of studies.
OU International Student ServicesInternational Student Advisor, DSO
Jan. 2015 - Jul. 2017University of OklahomaAdvised a caseload of 400 graduate and undergraduate international students and served as their Designated School Official (DSO). Evaluated documents submitted by prospective international students, determining each student’s eligibility for obtaining and maintaining F-1 status through matriculation. Responsible for regular and consistent communication to students of their rights and responsibilities as F-1 status holders. Coordinated with university departments to provide unified advising across academic, career planning, and immigration platforms for each student.
OU International Student ServicesFront Office Coordinator
Apr. 2014 - Dec. 2014University of OklahomaProvided administrative support to a team of 9 International Student Advisors, addressing general inquiries from F-1 and J-1 international students. Supervised, recruited, and trained a support staff of three student workers. Responsible for purchasing and some event planning support.
OU International Student ServicesStudent Assistant
Aug. 2013 - Apr. 2014University of OklahomaProvided administrative assistance to the Office Coordinator and International Student Advisors.
National Academy of Chinese Theatre ArtsGuest Lecturer: Personal Brand and Identity
May. 2013 - May. 2013Beijing, China
Confucius Institute HeadquartersTranslator and Editor, Marketing
Feb. 2013 - Jun. 2013Beijing, ChinaWorking with a Chinese-speaking team of creative directors, designed and edited printed and video marketing materials for the international Chinese Bridge Competition.
University of OklahomaDigitization Specialist - History of Science Collections
Dec. 2011 - Apr. 2012University of Oklahoma, Digitization LabResponsible for digitization of early printed books, large atlases, maps, lithographs, and diverse manuscript collections. This role also included cataloging, database organization, and meta data cleanliness.
OU Office of Research ServicesAdministrative Coordinator
Jul. 2011 - May. 2012University of OklahomaProvided comprehensive administrative assistance to the Grants and Research department as a team of one.
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