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Work Background
FeedbackFruitsProduct Manager
Apr. 2023 - May. 2024Amsterdam, North Holland, NetherlandsManaged the largest portfolio of tools within our innovative teaching and learning system. My mission is to build solutions that not only cater to diverse educational needs but also implement effective pedagogies at scale.
FreelanceCopywriter & Content Editor
Dec. 2020 - Apr. 2023Amsterdam
wikwikCo-Founder
Sep. 2020 - Dec. 2022Amsterdam, North Holland, NetherlandsA network-based platform that facilitates personal development and organizational growth through the power of equitable connection. Washington Technology Industry Association (WTIA) founder cohort 6.
Xinova, LLCAssistant VP, Growth & Scale Group
Nov. 2016 - Jan. 2018Greater Seattle AreaHybrid role of Product and IT senior manager. Responsible for planning and leading IT-related activities in the organization. Oversaw product development of several core business platforms from conception to retirement.
Intellectual VenturesBusiness Systems Analyst
May. 2014 - Nov. 2016Bellevue, WATasked with solving organizational information problems and requirements by analyzing requirements; designing software programs; recommending system controls and protocols. Created and owned the entire feature roadmap, budget, and operational stability of the organization's Salesforce instance, and successfully managed dependencies with upstream and downstream systems.
Intellectual VenturesOperations Analyst, Country Ops Supervisor
Aug. 2012 - Dec. 2013SingaporeContinued with my responsibilities of Operations Analyst with the added role of Country Ops Supervisor. Managed an international team of 5 Country Operations Associates located in India, China, Japan, Korea and Australia. Lead projects and initiatives that eliminated manual processes and increased operational efficiency while maintaining data excellence in a rapidly changing business.
Intellectual VenturesOperations Analyst
Apr. 2008 - Aug. 2012SingaporeAccomplished business objectives by identifying and solving customer information and processing problems. Worked closely with cross functional teams to build the entire infrastructure of invention sourcing and review procedures by customizing a CRM system (Salesforce.com) to meet business needs.
DHLCustomer Service Executive
Apr. 2005 - Apr. 2008SingaporeResponsible for achieving efficient and effective implementation of customer service. Ensured that commitments outlined in the Customer Services charter were upheld and that all measurable KPI’s were consistently recorded and monitored. Advised Customers about the potential of all types of orders / shipments based on the information provided by the customer, including international restrictions. Responsible for the operational handling and progress monitoring from different services (including emergency orders and special treatments).
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