Jenna Shewmaker

Customer Success Manager

TutorSales & BizDevCustomer ServiceCustomer Success ManagerEducationChat SupportLive ChatCustomer Care SpecialistCustomer Retention SpecialistData EntryLanguage SpecialistTechnical TranslatorTranslator

Bilingual Customer Success Manager (English/Portuguese) with proven success retaining and growing strategic accounts. Experience working with complex multinational enterprise clients in North America and Latin America. Background in education and linguistics.

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Work Background

Account Representative

ISNAccount Representative

Jan. 2024Dallas, Texas, United StatesSupport and represent client operations in Brazil to implement and expand usage of ISN's software for contractor management. Understand Brazilian health and safety legislation and guide clients to develop streamlined and effective processes to ensure compliance and mitigate risk with third-party contractors in industrial work environments.

Senior Associate

ISNSenior Associate

Jan. 2023 - Jan. 2024Dallas, Texas, United StatesSupported clients in Food & Ag industry to develop and progress their contractor management program, driving reduction in incident rates and maturation of safety culture. Supported implementations of ISN's contractor management software for clients in Brazil.

Business Development Associate

ISNBusiness Development Associate

Sep. 2021 - Jan. 2023Dallas, Texas, United StatesSupported large contractor companies to manage subsidiary accounts, submit information according to US and Canadian safety legislation, and navigate complex client requirements to maintain compliance with occupational health and safety standards.

English & Foreign Language Teacher

Lee AcademyEnglish & Foreign Language Teacher

Sep. 2020 - Aug. 2021Maine, United States

Graduate Teaching Intern

Northern Illinois UniversityGraduate Teaching Intern

Aug. 2018 - May. 2020Dekalb, IllinoisInstructor of Record for First-Year Rhetoric & Composition I & II. Teaching Assistant for graduate and undergraduate introductory course in linguistics.

English Language Teacher

IDEAUEnglish Language Teacher

Mar. 2015 - May. 2016Erechim Area, Brazil

English Language Teacher

Yazigi InternexusEnglish Language Teacher

Jan. 2015 - Dec. 2015Erechim Area, Brazil

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