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Work Background
PROJiGOFreelance Web Developer/Designer
Jan. 2024 - Jun. 2024Assisting with revamping the company's landing page. Working to design visually appealing website layouts and user interfaces. Working to develop responsive and user-friendly website utilizing HTML, CSS, JavaScript, ReactJS, and other pertinent technologies.
Vida HealthSoftware Quality Engineer
Jun. 2020 - Jun. 2023San Francisco, California, United StatesLed QE efforts for company Web Applications and served as the Release Coordinator for web deployments and releases. Functioned as the Lead Web QE for all CFT teams, fostering collaboration across diverse engineering departments. Spearheaded the creation of an offshore team delegated for regression testing while recruiting and training an internal resource. Estimated, prioritized, planned, and orchestrated testing activities, owning test plans for multiple products and features. Emphasized quality enhancement through comprehensive test plans and conducted research, analysis, tracking, and reporting on issues. Provided mentorship in test case management and methodology, leveraging DataDog, BrowserStack, Cypress, and other relevant web troubleshooting tools. Collaborated within DataDog to assist the Support Team in verifying clinical web crashes, ensuring the stability of the product. Effectively addressed environment issues across integration, test, staging, and production phases, contributing to improved test planning, processes, and case management. Demonstrated exceptional knowledge of the company's product development lifecycle, process tools, and release management. Established fully functional synthetic tests in Datadog and developed end-to-end automated test suites in Cypress, utilizing the JavaScript Framework to solidify testing procedures while evolving skill sets. Simultaneously dedicated time to learning and enhancing skills within the React Framework, aligning with the evolving responsibilities and a gradual shift towards a Frontend role. This transition emphasized the conversion of the old design system from Antd to MUI, reflecting adaptability and expertise in front-end development alongside quality assurance responsibilities.
Vida HealthTechnical Solutions Engineer/ Software Quality Engineer
Sep. 2019 - Jun. 2020San Francisco, California, United StatesSupported internal and external support as the Lead, overseeing all aspects and acting as the primary escalation point for technical issues. Facilitated communication between clients, clinical teams, and development, ensuring effective transmission of client needs to product and engineering teams. Provided implementation guidance, training, and consultation on product features to clients and clinical staff. Managed Zendesk platform customization, maintaining a smooth operation of the help center, FAQs, CS reports, and internal documentation. Oversaw third-party agents, optimizing their support for tier 1 and tier 2 tickets, while establishing and supervising an internal team proficient in clinical and client support. Developed and maintained TestRails' test suite, executing thorough end-to-end, regression testing, and troubleshooting across diverse platforms. Supported development using Atlassian/Jira within agile methodologies, verifying inaccessible Splits on the production side. Identified technical bugs, troubleshooting, and escalated issues to the development team. Coordinated closely with the QEs to manage and prioritize bugs, specifically leading QEs for web applications, utilizing extensive product knowledge. Utilized tools like Xcode, Android Studio, Fabric, and Firebase for mobile troubleshooting, ensuring prompt resolution of client issues. Ensured product stability via meticulous pre-release testing across all platforms with the QE team. Engaged in on-site events to build client relationships and provided ongoing assistance. Collaborated across teams, gathering user experience feedback, delivering technical solutions, and contributing insights into product functionality.
Vida HealthCustomer Support
May. 2018 - Aug. 2019San Francisco, California, United StatesMaintained Customer Support Excellence by ensuring a ticket response time of under 6 hours and resolution within 12 hours. Consistently met or exceeded deadlines for support-related projects. Initiated the establishment of an offshore team, significantly enhancing support efficiency and responsiveness, particularly in handling tier 1 and tier 2 tickets. Built and implemented the company's Support Website using Handlebars within Zendesk, providing an accessible and user-friendly platform for customer assistance. Managed a comprehensive and informative Knowledge Base, complemented by instructive content videos, to enrich help articles. Developed training materials specifically tailored for clinical teams and closely collaborated with the Product Team to amplify the client's user experience. Played a pivotal role in shipping and maintaining a stable app. Engaged in QE and UX testing and actively contributed to onsite events to bolster product promotion, sales, and the establishment of new business relations. Teamed up with Marketing to elevate product engagement and enrollment during partner onsite events. Demonstrated versatile platform expertise, crafting extensive support resources for the entire company. Utilized Zendesk Explore to create and manage CS reports, tracking quality metrics, response time, CSAT score, and analyzing ticket trends. Additionally, conducted integration, testing, and troubleshooting of mobile APKs while striving for mastery in Android Studio and Xcode, aiming to streamline QE processes and enhance team performance.
University of California, San FranciscoResearch Assistant
Feb. 2018 - Jun. 2018Emotion, Health and Psychophysiology Lab, San Francisco, CAClinical research on how the mind influences the body, and how bodily changes influence thoughts, emotions, and intentions. Recruited study participants through online advertising, social media, and field marketing, alongside sourcing individuals from UCSF databases. Maintained documentation within an internal participant database. Screened participants based on demographic details and medical history to assess their eligibility for study involvement. Administered questionnaires and surveys to participants. Collaborated with Senior Research Associates to organize study logistics. Collected saliva samples from participants and set up an Impedance cardiogram and ECG for measuring thoracic blood flow and heart electrical activity, respectively. Managed data collection and analysis using Excel. Transcribed videos and organized participant data in RedCap.
UCSF Benioff Children's Hospital San FranciscoHealthcare Analyst Contractor
May. 2017 - May. 2018San Francisco, California, United StatesData collection and data analysis focused on the Neonatal Intensive Care Unit. Compiled, modeled, validated, and analyzed requisite data for the department's operations. Extracted and evaluated health records comprehensively. Skillfully crafted departmental goals, objectives, performance standards, policies, and procedures. Assessed the efficacy of procedural changes in patient care. Summarized research findings and interpreted data in reports. Devised initiatives to improve healthcare efficiency and resolve prevailing quality issues. Drafted requests for proposals and statements of work. Submitted protocols and necessary research documentation. Prepared reports by creating tables, graphs, and fact sheets, utilizing software such as Epic/Apex, Excel, and Access.
AppleUser Studies Facilitator Contractor
Oct. 2016 - Feb. 2017Cupertino, California, United StatesFacilitated user study sessions to support software, firmware, and algorithm design, as well as the validation of input mechanisms across various hardware products. Operated within a usability testing environment, employing general research and user research methodologies. Executed study protocols, conducted interviews, and organized surveys aimed at identifying product specifications, human performance, and perception metrics while validating hardware solutions. Oversaw study sessions ranging from one-on-one interactions to large group settings. Managed screenings, consent forms, and study protocols, ensuring the meticulous maintenance of study documents and electronic data. Conducted observations and maintained detailed notes to enhance procedural protocols. Assisted in configuring the study environment and managed study equipment as instructed. Collaborated extensively with design, engineering, and product development teams, gaining proficiency in user experience research and usability methods. Acquired familiarity with emergent technologies while managing multiple high-paced projects across diverse technological domains.
Zuckerberg San Francisco General Hospital and Trauma CenterResearch Assistant
Sep. 2016 - May. 2018San Francisco, California, United StatesClinical research focused on patients with traumatic brain injuries, mapping interventions, and testing new research methods on cognitive deficits. Qualitative research methods were employed to gain deeper insights into mild traumatic brain injuries. Cognitive impairments in qualified mTBI participants within the intervention groups were observed and tracked. Utilized SPSS, RedCap, Excel, and Apex to generate graphs, tables, and charts. Assisted in publishing a poster, subsequently presented at the American Congress Rehabilitation Medicine conference.
Family House Inc.Project Manager Intern
May. 2015 - Aug. 2015San Francisco, California, United StatesManaged every aspect of volunteer-supported activities, including Project Management and follow-up to all facilities. Committed to acting as a liaison between Family House, volunteers, and the volunteer leaders by serving as a project manager on a recurring project for at least three months. Communicated with both volunteers and staff on a regular basis in order to give proper instructions on the projects' needs. Assisted with volunteer management, and was available for activities at any time. Supervised and assisted volunteers while onsite. Reported feedback when requested. Stayed in constant contact with the Family House staff, while following all procedures. Had the opportunity to manage a staff of over 10, and performed effectively in a constantly changing environment.
UCSFUndergraduate Research Assistant
Mar. 2015 - Aug. 2016Neuroscape Lab, Sandler Neurosciences Center, San FranciscoCognitive research focused on mindfulness and meditation. Planned and executed behavioral and cognitive experiments involving human subjects. Gathered empirical data from the participants and meticulously recorded data for the entire project, detailing each trial across various blocks. Utilized qualitative methods to analyze the data and gain insights into the subjects' behavior during the initial experiment. Proficiently operated and interpreted EEG results on human subjects, correlating the findings with the study objectives. Explained the functionality of EEGs to the human subjects involved in the study and provided detailed instructions and information about the experimental groups they were part of. Received training in the usage and interpretation of fMRI on human subjects. Drafted comprehensive outlines and protocols adhering to specific guidelines to initiate the study successfully. Collaborated with a Post-Doc to develop a program for testing and interpreting textual data from the study. Conducted data analysis involving mean, standard deviation, and percentiles, generating queries and graphical representations. Certified in HIPAA and CITI protocols. Utilized programming tools such as Python, GitHub, and Enthought, as well as statistical software like R and SPSS for data analysis and interpretation.
Velvet CloudLead Retail Associate
Feb. 2015 - Mar. 2016San Francisco, California, United StatesProcessed and shipped orders and oversaw inventory management. Collaborated closely with the production team to guarantee precise and punctual product delivery. Advocated for customers by liaising with production to resolve any issues or concerns promptly. Maintained expertise in the available product range, discussing available options with customers. Upheld high levels of customer satisfaction by delivering exceptional service and addressing customer inquiries effectively. Evaluated customer requirements and offered guidance on product features. Managed incoming emails and various communication channels, handling customer requests utilizing a customized CRM solution. Gained exposure to an early-stage startup environment.
The American University of ParisUndergraduate Research Assistant
Aug. 2014 - Dec. 2014Paris, FranceUndergraduate research with an emphasis on French youth and their adaptability to learn another language using American Hip Hop music. Outlined and developed protocols for French students to learn reading, writing, and spoken English. Managed educational content coordination, participant evaluation, record-keeping, report generation, instructional material creation, student proficiency assessment, issue identification, and application of specialized educational techniques to enhance grammatical, punctuation, and spelling accuracy.
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