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Work Background
Internal Revenue ServiceTax Assistant
Sep. 2024 - Feb. 2025Researched and processed a variety of tax returns and supporting correspondences. Conducts research using various automated systems and the results are recorded in the Automated Offer in Compromise (AOIC) system. Paid high attention to detail and conduct extensive IDRS research. Provides prompt, professional, and courteous service and assistance to all internal and external customers. Consistently referenced the IRM and job aids to guarantee that IRS procedures are followed while carrying out daily tasks, while also utilizing multiple systems and research tools, such as IDRS, AMS, Reviewed taxpayer information to determine action and processing requirements. Examined original documents for completeness. Maintained updates, purges suspense/closed files. Maintained supplies and prepares requisitions. Used computers for various applications, such as database management or word processing. Verified and updated entries on automated tax systems (IAT, IDRS AOIC and AMS) so that any batch of work or documents can be located and information given on the status and location of cases. Used hand or mail-handling machines to timestamp, open, read, sort, and route incoming mail. Protected taxpayer information by adhering to the clean desk policy and by verifying taxpayers' addresses and Social Security Numbers before sending any correspondence. Able to switch programs and tasks as the workload dictates. Presented ideas to management to assist with the process of the workflow. Providing advice, assistance, and training to clerical support positions Establishing, organizing, and maintaining files of correspondence, manuals, and other related information.
ShopTalk 20/20Senior Estimator
Feb. 2024 - Sep. 2024• create scenarios and identities to reach senior living community salespeople as anonymously as possible. • appraise and carefully score the salesperson’s sales performance according to parameters and key criteria established by the client. • competitive market research • phone sales evaluations • collect and input data
The Chelsea Senior LivingAssisted Living Coordinator
Jan. 2022 - Jun. 2023United States• Excellent multi- tasking skills • Undertake and implement various staffing solutions such as recruitment, scheduling, performance monitoring, and staffing report preparations. • Supervise and review the collection of admission documents, ensure completion and forward to the appropriate departments as necessary. • Assist in the orientation program for residents/personnel. • Develop and maintain a good working rapport with inter-department personnel, as well as other departments within the facility. • Manage patient/resident care plans and ensure that any plan reviews or family requests. • Analyze residents’ needs and make recommendations to programs to ensure appropriate direction. • Provide assistance in hiring, training, and coaching staff members to look after residents. • Ensure that all services are in compliance with boarding home regulations and state and federal requirements. • Promoted effective communication between residents, volunteers, caregivers, and doctors • Monitored administration of medication to residents to ensure that it is done properly in a timely manner • Addressed concerns and questions raised by staff members, residents, and family members
Quantum Rehabilitation and NursingAdministrative Assistant
Nov. 2018 - Mar. 2020• Providing administrative and clerical support (mailing, scanning, faxing, copying, filing) • Maintaining electronic and/or hard copy filing system. • Scheduling and coordinating meetings, appointments, and travel arrangements for other professionals. • Strictly adhering to office policies and procedures, especially regarding confidentiality. • Coordinating between professionals and departments. • Complete new employee folders. Ensure Department of Labor and Department of Health compliance for all new hires including time-clock enrollment, criminal background checks/reference checks/license verification • Prepared and reconciled payroll • Processed invoices • Ordered office supplies • Kept track of all incoming and outgoing mail
Central Island Health CareStaffing Coordinator
Nov. 2017 - Dec. 2018• Maintains daily, weekly and monthly nursing schedules. • Processes weekly payroll • Keeps track of PTO/benefit time • Conducts new hire services • Assistant to DNS and ADNS.
Suffolk Center for Rehab and NursingStaffing Coordinator
Apr. 2012 - Jul. 2018• Coordinated and planned work shift schedules according to availability. Assisted payroll teams by reporting employee hours and calculating correct compensation. • Kept track of timekeeping responsibilities and employee time off requests when completing schedules. • Maintained availability of professional talent needed to meet business objectives. • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals. • Provided patient education. • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. • Followed infection control procedures • Scheduled appointments and transportation • Maintained strict patient and physician confidentiality. • Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
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