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Work Background
Self-employedTemporary Contracts and Consulting
Jan. 2025IrelandAvailable for temporary contracts in business operations, administration, graphics design, publication, and research.
MicrosoftDirector of Business Operations and Analytics
Feb. 2023 - Dec. 2024Dublin, County Dublin, Ireland
MicrosoftOperations Manager - Analytics
Sep. 2021 - Feb. 2023Dublin, IrelandDelivered insights and analytics projects impacting the whole of Microsoft's support business globally. Deliverables included high-value executive views and ad-hoc analyses of customer outcomes and operational KPIs.
Alder Pond StudioGame and Application Developer
Jun. 2020I started in 2020 building game mods using Blender and Visual Studio; my mod content is currently achieving 90k downloads per month. Since the beginning of 2022 I've been developing a 3D city builder using the Godot game engine.
MicrosoftOperations Manager - Office 365 Customer Support
Sep. 2016 - Sep. 2021Dublin, IrelandLed business planning, which included demand and supply modeling, performance monitoring, and resource management for 3,000+ people in the Microsoft Office 365 support organisation.
Alder Pond FarmSmallholder
Jan. 2015Wicklow, IrelandI manage twelve acres of forestry, fruit and vegetable production, for non-commercial use, following principles of organic farming and permaculture.
MicrosoftEMEA Category Operations Manager
Feb. 2014 - Sep. 2016Dublin, IrelandManaged supply chain operations for Windows tablets and laptops, spanning retail, commercial and owned (Microsoft Store) supply chain in Europe and the Middle East. ▪ Implemented structured rhythm of business to ensure key stakeholder engagement between country managers and EMEA operations; significant improvement in coordination between teams ▪ Developed suite of reports using Excel PowerPivot, covering business performance across 16 countries, three customer segments and from executive down to SKU level ▪ Built a Sharepoint query management process to capture and drive resolution on open issues between supply and order management teams, enabling timely escalation and visibility
MicrosoftSupply Chain Manager - Microsoft Stores Europe
Jul. 2012 - Feb. 2014Dublin, IrelandFounded the supply and inventory management team for Microsoft Store in Europe, launching online shops in 15 countries to sell the full breadth of Microsoft products. ▪ Consistently achieved 99.5% in stock while reducing ongoing inventory holding by USD $5.3m ▪ Automated the supply planning and replenishment process using multidimensional spreadsheet interface (Quantrix) connected to SQL database; reduced planner workload from 40 to 20 hrs/wk for equivalent SKU portfolio ▪ Implemented global inventory scorecard and reporting process, created central KPI definitions
MicrosoftCapabilities Manager
Jan. 2011 - Jul. 2012Greater Seattle AreaDrove overall architecture and roadmap for Microsoft Store supply chain systems, partnering internationally to deliver new capabilities in SAP, Dynamics AX and legacy SQL architecture. ▪ Collaborated with merchandising, store operations, and IT to build out retail supply chain toolset, including forecasting, purchasing, replenishment, and launch management systems ▪ Evangelized three-year capabilities roadmap for global expansion and tracked project team delivery ▪ Managed contract developers to build applications supporting the retail planning and purchasing group; ran design sessions, code reviews and user acceptance testing
MicrosoftInventory Planning Manager
Nov. 2009 - Jan. 2011Greater Seattle AreaLed the build-out of Microsoft Store’s retail supply chain infrastructure, both Online and Brick & Mortar stores, while managing day-to-day operations. ▪ Created a business intelligence framework and automated reporting using Microsoft SSIS/SSRS ▪ Led extensive onboarding and training effort to grow the planning team from 2 to 10 employees
Coldwater Creek Inc.Business Process Manager
Sep. 2005 - Dec. 2009Sandpoint, IdahoCollaborated with IT, business users and management to build, test, deploy and maintain a suite of retail inventory planning systems interfacing directly with SAP Retail. ▪ Drove business requirements modeling and deployment as SME on enterprise IT projects ▪ Delivered multiple Agile projects to enhance existing systems and processes (Excel VBA, SQL) ▪ Provided daily process and systems support to 40 users in planning, allocation, and purchasing ▪ Led training classes on retail math, Excel, SQL, VBA and other business-centered technical skills
Coldwater Creek Inc.Store Planner
Dec. 2004 - Oct. 2005Sandpoint, IdahoOpened 60 new stores in one year; created allocation plans and coordinated seasonally appropriate assortments to maximize new store sales; project managed inventory readiness for each launch. ▪ Built assortment planning application in Microsoft Access with SQL Server, consolidating many spreadsheets into one tool and allowing assortment information to be shared company wide ▪ Created store clustering tool using VBA to create targeted assortments based on sales profiles
Out of ItalyE-Commerce Manager
Apr. 2004 - Dec. 2004Topeka, KansasDirected information systems strategy and built database and e-commerce tools for a mall-based retail startup selling jewelry and accessories. ▪ Created corporate and customer-facing websites using PHP, MySQL, Javascript, VBScript ▪ Designed, built and installed customized point-of-sale solution for mall kiosks
Payless Shoesource Inc.Merchandise Planner
Jun. 2003 - Apr. 2004Topeka, KansasPlanned and executed merchandise assortment and replenishment for eleven Latin American countries in women’s athletic and casual footwear. ▪ Balanced presentation, size profiles, and brand styling attributes to maintain targeted seasonal performance by country ▪ Redesigned allocation interface using Excel VBA, Island Pacific and i2 Replenishment Planner
Payless Shoesource Inc.Inventory Analyst
Jun. 2002 - Jun. 2003Topeka, KansasExecuted size-level allocation, replenishment and balancing for footwear category, totaling $53 million in sales for 5,000 stores. ▪ Helped achieve departmental annual sales increase of 14% ($7 million) ▪ Collaborated to grow Latin American operations by 70% as key contact with international team
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