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Work Background
Mercantile Bank South AfricaBusiness Development Manager : SME
Jan. 2016 - Oct. 2016Sandton, South AfricaResponsibilities: • Collaborate with the Head of Private Banking and Group Strategy to develop and implement Mercantile Bank's SME proposition, focusing exclusively on established self-employed entrepreneurs. • Engage in various areas of work, including product development, process design, customer value proposition development, and pricing. • Manage key functions of the overall business unit upon the successful development, approval, and rollout of the SME proposition. • Ensure overall success by focusing on new client acquisition, client satisfaction levels, financial performance of the portfolio, sound governance, and cross-selling of business relationships. • Contribute to a key strategic project for the Group and seize the opportunity to drive innovation in the South African banking industry. • Identify, assess, and develop new opportunities for the Bank, playing a leading role in expanding its market presence.
Floor Tech Flooring SystemsManaging Director / Co-Founder
Sep. 2015Fourways, South AfricaFloor Tech is a specialist flooring solutions contracting company focused on coatings and concrete castings for the industrial and commercial markets. Staying ahead of current trends and industry innovations, Floor Tech is able to deliver high quaility flooring solutions at competitive prices ensuring high quality products and excellent service. Responsibilities: • Spearhead the company’s overall strategy and operations, including setting objectives, formulating plans, and managing resources to successfully execute the company's mission. • Oversee the company’s financial health by handling budgeting, forecasting, and financial reporting to ensure long-term stability and growth. • Closely monitor performance, employing data-driven insights to optimize processes and adapt plans as needed. • Efficiently allocate and manage resources, such as personnel, finances, and technology, to maximize productivity and achieve desired outcomes. • Ensure strict compliance with all applicable laws, regulations, and industry standards, safeguarding the company’s reputation and integrity. • Cultivate and maintain strong relationships with key stakeholders, fostering a network of support and collaboration. • Provide decisive leadership and guidance to staff, inspiring excellence and fostering a culture of continuous improvement. • Proactively identify and capitalize on opportunities for growth, driving expansion and enhancing the company’s market position.
Mercantile Bank South AfricaStrategic Projects & Innovation
Jul. 2015 - Dec. 2015SandtonResponsibilities: • Leveraged SME banking expertise from self-initiated MBA assignment to develop and implement a new business unit for an untapped market segment • Crafted a compelling Customer Value Proposition (CVP) for the target market • Designed innovative product offerings aligned with the CVP • Developed a comprehensive project plan for seamless product launch, including: o System enhancements and integration o Expansion of distribution channels o Risk, compliance, and audit approvals o Operational procedures for client onboarding, mass market support, distribution, and after-sales/cross-selling • Projected and monitored revenue targets to track progress toward organisational goals • Assisted in creating an Innovation Framework to foster continuous improvement and drive innovation within the Bank I head up a Strategic Project focused on developing a new product to service a currently un-banked market segment within the South African business landscape.
Mercantile Bank South AfricaIT Operations Manager
Jan. 2013 - Dec. 2015Sandton, South AfricaWhen joining Mercantile, my role was originally as the Service Delivery Manager. Through some organisational restructuring within IT Management, my role and the Technical / Infrastructure Manger roles were merged and the IT Operations division was created within IT. As the Head of IT Operations, I focused on aligning the bank's strategic growth initiatives with service delivery and core infrastructure while driving cost efficiency. My key responsibilities included: • Revamping the IT Operations Business unit for enhanced performance • Developing and implementing IT Strategic Plans in line with business strategy • Defining and executing IT Operations Strategy to support and expand the bank • Creating, maintaining, and executing ICT architecture • Overseeing service delivery, contract management, and outsourced service providers • Standardizing and improving infrastructure technologies • Managing IT budget and executing projects • Implementing governance and standard operating procedures (ITIL, COBIT) • Ensuring disaster recovery and business continuity • Fostered the development and implementation of IT strategies supporting business objectives • Managed the IT budget and ensured the security of the bank's IT systems • Provided technical guidance to staff and ensured smooth IT operations • Monitored emerging technologies and recommended upgrades as needed • Maintained relationships with vendors and ensured compliance with regulations • Optimized IT operations through data-driven insights
Mercantile Bank LimitedIT Service Delivery & Infrastructure Manger
Oct. 2012 - Dec. 2012Johannesburg Area, South Africa
Mercantile Bank LimitedIT Service Delivery Manager
Jul. 2012 - Dec. 2012Sandton
CMA CGMRegional Southern Africa IT Manager
Apr. 2011 - Jul. 2012My role forms part of the Regional Management Team, i have direct reporting lines to the EMAU IT Manager based in Head Office France as well as the regional and local Directors. My responsibilities extend into the following countries South Africa, Mozambique, Malawi, Zimbabwe, Zambia, Namibia, Kenya, Tanzania, Ghana and Nigeria. Where with the assistance of either the local or outsourced IT Teams ensure that the day to day operations run efficiently and effectively. All CMA CGM business applications and IT services are hosted in France, therefore placing a critical importance on the Local IT Infrastructure. My role encompasses the following key areas: • Develop and Maintain ICT architecture & Infrastructure • Service Delivery and Contract Management • Infrastructure Development, Maintenance and Support • Infrastructure Technologies Standardization • IT Operations and Expenditure Management • Project Management and Execution • Strategic Panning • Develop and Implement Governance and Standard Operating Procedures (ITIL , COBIT
Unlimited WorldInfrastructure and Networks Manager
Aug. 2009 - Jun. 2010The Unlimited World provides Products to the general consumer market within the Life style and Insurance space, based on an annuity model. The Unlimited World Primary Sales channel is through Tele Sales and they currently have 10 Call Centres operating within the KZN area as well as outsourced 3rd party call centres. The current Call Centres Operate on an Internally Developed dialler, supported with an asterisk PABX solution, The Call break Outs are supported by GSM LCR Equipment, but we are moving to looking at consolidating the VoIP break Out into the cloud. My Role is to ensure that the day to day IT operations run without any issues, ensuring that the interconnectivity between our Data Centres and remote sites / Call centres are stable and functional.
TransnetNational IT Operations Manager
Apr. 2004 - Jul. 2009Durban Area, South AfricaTransnet Port Terminals (previously South African Port Operations) is responsible for cargo handling and logistics management solutions. Its port operations service customers across a broad spectrum of the economy, including the shipping industry, vehicle manufacturers, agriculture, steel and the mining industry. The division operates 17 terminals across six South African ports. The National IT Operations and Infrastructure Manager Portfolio, is responsible in leading and directing the development, maintenance and support of the organizations ICT infrastructure, operational systems and end-user systems. The National IT Operations Manager is responsible for refining organizations enterprise architecture / infrastructure and processes that lead to the effective integration of business and ICT processes. Emphasis being placed on enabling operational processes, efficiencies and ICT solutions for the organizations strategic customers
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