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Work Background
Cherokee FederalLogistics & Events Operations Specialist
Apr. 2025Organized three, 3-day fairs serving 5,000+ Afghan refugees, connecting them with housing, financial literacy services, and job placement and resume building.
Draft proposals, marketing materials, and event briefs, ensuring alignment with company strategy and client priorities.
Coordinated logistics for events with 500–2,000 daily attendees, including venue setup, event layout & flow, registration, and vendor support.
Engaged 35+ business consultants, local companies, and community organizations to participate in job fairs, increasing sponsor involvement by 40%
Tracked and analyzed post- event data ( attendance, feedback, lead conversion) improving event engagement by 25%.
Winston & Strawn LLPLegal Events & Client Services Coordinator
Dec. 2022 - Aug. 2025Houston, Texas, United States•Supported the administration team with CRM data entry and system maintenance in Salesforce and iManage.
•Managed administrative tasks, streamlining current process and increasing efficiency by 10%. •Assisted in the coordination of legal and corporate events, including panel discussions, receptions, webinars and networking events.
•Created and edited internal and external communications, including event invitations, information requests, and welcome messages.
•Streamlined vendor communication processes, reducing response time by 30% and improving service delivery.
HyattEvents & Communication Specialist
Jan. 2021 - Oct. 2022Tampa, Florida, United StatesResponded to 150+ inbound RFPs annually, tailoring proposals for corporate meetings, conferences, and social events ranging from 20 to 400 guests.
Assessed client needs and customized room layout plans, menu packages, AV recommendations, and pricing based on event goals and budget.
Drafted and executed 100+ contracts per year, ensuring compliance with brand standards, F&B minimums, and event timelines.
Maintained a 95% proposal-to-contract conversion rate, contributing to over $100K in annual group revenue.
Served as the primary point of contact for all proposal-related communications, resolving client inquiries within 24 hours and ensuring a high satisfaction rating.
Collaborated with sales, culinary, and operations teams to ensure seamless handoff from proposal stage to event execution.
•Trained and supervised staff on policies, customer service, and operational procedures, reducing guest complaints by 30%.
Fullmoon Branding, LLC.Client & Events Manager
Jan. 2017 - Dec. 2022Tampa, Florida, United States• Led end-to-end planning and execution for high profile clients for a startup marketing and rebranding company.
• Managed budgeting, vendor negotiations, RFP processes, and event logistics to deliver seamless experiences.
• Supervised on site setup, event flow, and vendor coordination for events exceeding 300+ attendees, driving a 15% increase in client retention rates.
• Developed event promotion campaigns using Canva, HubSpot, and social media marketing to increase event attendance.
• Identified and executed event communication strategies to streamline event follow-up, enhance engagement and generate detailed post event anaylsis.
Mercedes-Benz USASales & Guest Experience Specialist
Mar. 2016 - Dec. 2019Tampa, Florida•Maintained and updated process documentation and SOPs, supporting ongoing training initiatives.
• Organized and executed off-site brand events, boosting brand visibility and customer engagement by 25%.
•Served as the first point of contact for client onboarding, assisting in product implementation and customer education.
• Conducted technical presentations to educate clients on product features, enhancing team proficiency and customer service effectiveness by 30%.
• Collaborated with Sales, Service, and Operations to streamline customer journeys and improved client retention by 25%.
•Managed event logistics, sponsorship activations, and CRM driven marketing campaigns.
bebe storesOperations & Marketing Supervisor
Feb. 2011 - Jan. 2016Greater Tampa Bay Area• Analyzed sales data to optimize product placement, resulting in a 25% increase in inventory turnover rates.
• Developed seasonal merchandising plans, driving a 20% improvement in customer engagement and repeat business.
• Trained and mentored new team members, improving onboarding efficiency by 15% and enhancing overall team productivity.
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