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Work Background
FlowardGroup People & Culture Director: Floward X Mubkhar
Jul. 2021Strategic Projects: • Mergers & Acquisitions: Assessing and allocating resources during acquisitions resulting in "Mubkhar" 2x growth. • Culture: Introduced eNPS survey to set department objectives. • Organized two leadership retreats to align on company strategy and team bonding. • Designed an MVP onboarding program improving employee experience from day one. • Performance Management: Introduced a performance management program connected to company OKRs. • Administered a mindset shift from the traditional appraisal to a more business- and employee-focused approach (such as the introduction of 360 feedback). • Digital Transformation: Implementation of SAP, Floward's AI chatbot, ticketing system to increase team capacity. • KPIs measurement automation roadmap was introduced to consistently monitor the department's efficiency. • Compensation & Benefits: Designed a grading structure and salary band with a clear career progression track. • Worked with finance to achieve an accurate budget forecast for all manpower-related expenses. • Built a benefit program increasing retention percentage by 15%. • Developing a bonus program linked to the company's OKRs and performance. • Org. Development: Implemented structural changes group-wide accompanied with clear guidelines and a change management plan. • Developing a competency framework to align with business future plans, and core values shaping our culture. • Started Floward Academy with zero budget providing training to over 200 employees. • Talent Acquisition: Started talent hubs to meet the strategic talent requirements of the company in the UAE, Egypt, Jordan, and Malaysia. • Recruitment SLA was designed between finance and all other departments reducing delays in hires by 90%. • Implemented an employer brand strategy that generated 3x the followers in 12 months on LinkedIn.
talabatPeople Operations Manager: Carriage X Talabat
Jan. 2019 - Jun. 2021Scope: • Facilitated recruitment of over 200 overseas employees reducing costs of FTE by 30%. • Maintaining the continuous hiring pipeline of 100 employees per month to meet the company's expansion plans. • Established and built database bank for 1,000 full-time employees and 4,000 part-time employees. • Managed the quota of more than 1,000 employees, along with the Kuwaitization regulations. • Managing over 200 of company's vehicle assets along with their legal documentation. • Managing over 3000 company licenses and third parties contracts. • Managing business trips budget of over $30,000 per month and facilitating trips requests. • Following up on the company's legal cases, which reached over 150 cases at a given time. • Achieved 40% of processes automation through cloud systems such as Dynamics & Simplex. • Designing and implementing company policies as per the needs of the business. • Redesigning all company forms and creating awareness workshops on using them for over 1,000 full-time employees. • Building an incentive program for all full-time drivers. • Managing the department budget estimated at 1,000,000 KWD, excluding department salaries.
Kuwait Bahrain International Exchange CoHuman Resources Supervisor
Jun. 2016 - Jun. 2019Scope: • Developed comprehensive salary grade framework for organization. • Reduced manpower costs by 10% while maintaining operaitonal efficiency. • Reduced residency and other fines to 0% in a span of 3 months. • Reduced delay in renewing company licneses by 50%. • Increased data completion and accuracy to 100% of all company employees in the first 12 months. • Developed specific role descriptions for 80% of company positions. • Established and implemented organizational policies and procedures. • Established succession and talent management program for top 5 high-performing employees. • Managed recruitment process and made sure 100% of new hires went through a cultural screening process. • Successful implementation of HRMS.
Ali Alghanim & Sons GroupHuman Resources Officer
Jan. 2015 - Jun. 2016Scope: • Developed guidelines for recruiting and selecting personnel for various roles. • Created orientation program to boost employee performance. • Performed comprehensive job analysis for each role. • Enhanced performance appraisal process by conducting thorough job analysis. • Designed and implemented compensation packages to uphold performance standards. • Conducted Training Needs Analysis to identify skill gaps. • Facilitated overseas employee recruitment. • Forecast of employees' future needs based on turnover rates, and expansion plans. • Developed and following up of grievance reporting system for employees.
Blooms General TradingHuman Resources Officer
Mar. 2013 - Jan. 2015Scope: • Offered guidance on company policy and procedures. • Conducted comprehensive job analysis and evaluations. • Managed employee relations by conducting investigations, providing coaching, and overseeing performance management. • Built a network of candidates to manage the continuous demand of talents supporting the expansion plans of the company.
FlowardPeople & Culture Director
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