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Work Background
2XHRBP
Aug. 2022 - Aug. 2025MalaysiaPartnering with leaders to align people strategies with business priorities. Skilled in performance management, compensation calibration, and employee relations. Known for building trust, driving retention, and shaping fair, transparent workplace practices.
ManpowerGroup MalaysiaAssistant Manager
Mar. 2019 - Jul. 2019Kuala Lumpur, Kuala Lumpur, MalaysiaFirst level of escalation point.
Oversee and ensure HR day-to-day operations runs smoothly.
Provide guide on HR operations SOP to the team, in line with Malaysia Employment Act and Industrial Relations act.
To act immediately on escalation received from both client and contract staff related to associate engagement and HR matter.
Worked with legal department to ensure that changes implemented by government or government bodies are being adhered to, by reviewing and providing input based on all process chain.
ManpowerGroup MalaysiaHuman Resources Specialist
Oct. 2014 - Feb. 2019Selangor, Malaysia1. Design, review, improved and implemented claims process flow in line with client’s and company’s internal policy. Work well with client managers in delivery of communication and implementation. As a result, staff begin to understand importance of timely submission and consequences of non- adherence.
2. Extra mile effort in fine tuning payroll processes. Designed and introduced the usage of payroll calendars which covers claim submission up to client billing. Objective met as it was done without causing stressful deadline especially during festive seasons towards HR, pay & bill team, clients. Payroll cycle and salary released been met successfully.
3. Coaching payroll executives in each items and conditions that require further judgements. More accuracy been produced overtime and number of credit notes issuance has been reduced to more than 50%.
4. Partner with billing executive as part of extra miles to client’s invoicing tracking. Processes, turnaround time are well defined to produce more accuracy in billing and minimised the outstanding amount over time.
5. Assist HR operations personnel for a different client in interpretation and administration of staffs’ policies. Knowledge sharing in proper legal handling of hiring, terminations, resignations and disciplinary actions to be replicated in other clients.
6. Counsel and assist managers through challenging performance management situations. Support the internal and client management in developing and communicating plans to address areas of improvements.
7. Managed full range of HR consultation and support to designated population but not limited to employee relations, onboarding, tax clearance, disciplinary actions and offboarding.
8. Ensure audit readiness, high compliance to company and regulatory standards.
ManpowerService Delivery Consultant
Jun. 2012 - Jun. 2013Selangor, Malaysia1. streamline processes between 2 business entity. (Agreements, benefits, salary range and job scope)
2. Ability to differentiate pricing structure and benefits between both business entity.
3. Manage day-to-day HR related matters from onboarding to offboarding for contracts staff placed at client’s site.
4. Create and deliver offer letter for candidates referred by client based on client and internal processes, ensure contracts staff receive fair compensation while adhering to budget.
Manpower Staffing ServicesStaffing Administrator
Sep. 2010 - May. 2012Cyberjaya, Selangor, MalaysiaSupporting team for MSP conversion whereby HP will convert those who are in contractors position into a permanent HP employees (mass volume of conversion)
1) Involved in the process of hiring the contractors employee through the system named Taleo within limited period of time.
2) Assisting to ease the process of Employment Pass(EP)application for all of the Foreign Knowledge Worker that involves in the conversion. Acting as a single point of contact between HP, The employee and the legal firm that has been authorized to handle the EP application on behalf of HP.
While waiting for the conversion process to take place, we also has been given an opportunity to broaden our learning curve on the recruitment site. We involve in :
1) Sourcing for CV's for the available position. Experience of sourcing for few of the entry to specialist position like capacity planner, Lotus Domino Specialist, etc.
2) Conduct the phone screening after went through the CV's that we saw have met the basic requirement.
3) Supporting other recruiter in doing daily job such as handing over the offer letter to the candidate while attending them and etc. 4) Graduate Program (Back-end process)
- Process of sourcing for CV’s (source from jobstreet career fair, jobboards)
- involved in setting up place for interview and focus group
-involved in generating offer letter and hiring candidate in the system.
-assisting candidate until they be onboard onto the organization
5) Internship Program (Backend-process)
-Sourcing for CV’s from the Evergreen requisition(that was created to build in the candidate pipeline),liaise with the Universities’ lecturers and coordinator to gather more information on the internship program and also number of students available for the internship program.
Human Resources ManagementClerical/Administrative Support
Jan. 2010 - Aug. 20101) Administrating office matters such as filing,pick-up calls from customers,issue invoice,receipts and
letters as well. 2) Reminding customers on the next training that will be held in future time. 3) Assist in the payment collection process. 4) Promoting the training to new joiners and prospects. Knowledge Gained : 1) Soft skills on how to interact with prospects and current customers 2) General ideas on how seminars were done.
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