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Work Background
MoneseHead of BI
Jul. 2023Tallinn, Harjumaa, Estonia- Guiding and supporting BI and data analysts - Making sure all stakeholders get required data and business analysis as agreed - Performing data analysis using different analytical tools and building interactive reports, visualisations and dashboards - Architecting the BI toolset in order to support vision and service to be provided by stakeholders - Describing service quality metrics and implementing the quality management - Maintaining up-to-date knowledge of best practices in data visualisation and BI
MoneseBI Analyst
May. 2022 - Jul. 2023Tallinn, Harjumaa, Estonia- Working with different business areas including marketing, operations etc - Collecting, storing, analysing and interpreting data about Monese and its customers from various sources to the company’s management and employees to make decisions
DatafruitBI Solutions Analyst
May. 2021 - May. 2022Tallinn, Harjumaa, Estonia- Development of data and business analysis solutions based on customer needs - Working with multiple clients from different fields of business
TeliaQuality/Data Analyst
May. 2018 - Apr. 2021Tallinn, Harjumaa, Estonia- Analyzing the quality of services using technical data and customer feedback to identify bottlenecks and potential problems - Preparation of reports and presentations as a result of analyzes to highlight problems
Centre of Registers and Information SystemsApplication Manager
Mar. 2017 - Apr. 2018Tallinn, Harjumaa, Estonia- Instructing users in the use of the information system and correcting their errors - Processing information system data and making statistical inquiries - Accepting and systematizing information system improvement and improvement proposals - Analyzing substantive and operational errors in information system work - Participating in information system development projects and development works (including testing and acceptance testing)
Centre of Registers and Information SystemsIT Customer Support Specialist
Jun. 2015 - Mar. 2017Tallinn, Harjumaa, Estonia- Organizing the solving of computer users' IT-related tickets - Carrying out continuous monitoring of systems through the appropriate tools - Making proposals to prevent previous problems from reoccurring
Tele2 EestiIntern in IT Support Systems
Jun. 2014 - Aug. 2014Tallinn, Estonia- Computer maintenance with customer support, problem solving and installation tasks
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