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Nicko'sHospitality Manager
Jan. 2025Remote management of different inventory and CRM tools to track orders, revenue and accurate reporting of business needs/progress. Train, coach and mentor new service industry members on best practice engagement, conflict resolution and customer satisfaction standards. Management of overall brand awareness and success, resolving online complaints or dissatisfaction with urgency and professionalism. Manage schedules, payroll and overall staff happiness.
FreelanceAdministrative Assistant
Jan. 2020 - Jan. 2022Managed daily administrative tasks including scheduling, email correspondence, and client communications, ensuring timely and professional responses. Photographed and cataloged all artwork, creating a digital portfolio to support online sales and gallery submissions. Assisted with website and online listings, integrated professional photography to enhance the artists online presence. Maintained accurate records of artwork, sales, and client interactions to improve efficiency.
ENGINE NO 9 INCHospitality Manager
Mar. 2019 - Mar. 2025St. Petersburg, Florida, United StatesRemote management of different inventory and CRM tools to track orders, revenue, and accurate reporting of business needs/ progress. Train, coach, and mentor new service industry members on best practice engagement, conflict resolution, and customer satisfaction standards. Management of overall brand awareness and success, resolving online complaints or dissatisfaction with urgency and professionalism. Manage schedules, payroll and overall staff happiness.
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