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Work Background
The Missing Manual LtdCEO & Founder
Sep. 2025United Kingdom, LondonCreating a new way to maximise and monetise the Time we save by using AI. Also writing film and consulting.
Urban Synergy MentoringHead of Communications
Sep. 2023London, England, United KingdomPart of the leadership team - as a freelance consultant through my company The Missing Manual Limited - delivering:
* Internal and external communications
* Brand & Marketing
* Digital strategy
* Change, crisis planning and response, and internal communications
Financial Markets Standards Board (FMSB)Head of Communications
Feb. 2022 - Sep. 2023London, England, United KingdomI led communications, thought leadership and marketing for the global standards-setting body set up by Mark Carney. This included PR, CEO positioning, speeches, web, social media, and communication strategy to show the quality and relevance of FMSB’s work across the wholesale global financial markets - buy-side, sell-side and infrastructure providers. Publications I worked on include a Standard on ESG ratings and an overview of the Voluntary Carbon Markets crafted by financial market participants.
LSEG (London Stock Exchange Group)Director, Leadership Communications
Feb. 2021 - Jan. 2022London, England, United KingdomComms Business Partner to the London Stock Exchange Group CEO and members of the leadership team. Covering internal and external communication on a wide range of topics, including fintech, sustainable investing and COP26 as well as Board engagement.
RefinitivDirector Internal Communications
Mar. 2019 - Feb. 2021London, United KingdomComms Business Partner to the CEO and leadership team covering sustainability, business growth, employee engagement and the London Stock Exchange Group's acquisition of Refinitiv (since it spun out from Thomson Reuters in 2018 and Blackstone in 2021).
Thomson ReutersDirector of Innovation Enablement, Global
Apr. 2016 - Jul. 2019London, United KingdomI led the strategy and communications for a culture of innovation to thrive at Thomson Reuters. Role covered culture building, innovation boot camps, podcasting, adaption of the 'lean canvas' approach and development of an induction in augmented reality. Impact: 333% return on investment.
Thomson ReutersSenior Communications Lead
Jul. 2013 - Apr. 2016London, United KingdomI led Thomson Reuters' global communications for Diversity & Inclusion, and Corporate Responsibility, delivering record breaking, award-winning engagement campaigns without agency support.
Thomson ReutersSenior Communications Specialist
Jul. 2013 - Jun. 2014London, United KingdomSenior Communications Specialist – Thomson Reuters, Financial & Risk – Global Go To Market. Role included internal communications for 59,000 employees, launching a new operating model and significant culture change work.
DeloitteCommunication Integration specialist
Nov. 2010 - Jun. 2013London, United KingdomLeading partnership communication, I planned and delivered end-to-end communication campaigns at Deloitte. Boosting employee engagement and working on discreet external projects and awards submissions.
DeloitteEmployee Brand and Communication Manager
Nov. 2010 - Sep. 2011Managing awards submissions for The Times and Sunday Times, website communication, employee engagement, story telling and general communications advisory, complex stakeholder management, copywriting and presentations.
The Missing Manual LtdWriter/Editor/PR and Comms Manager
Sep. 2010 - Nov. 2010In my role as a Writer/Editor/PR and Comms Manager, I was responsible for crafting compelling content for top publications like The Guardian and major women's magazines. I also spearheaded communication plans, managed projects for prestigious clients such as Accenture, and garnered recognition from industry awards like the Plain English Campaign and PR Week.
ITVCommunications Manager
Jan. 2010 - Jul. 2010Communicating ITV's programmes, products and strategy through award-winning intranet The Watercooler – and evaluating that output to continuously improve the team’s services and enhance the company’s reputation.
London Fringe Theatre FestivalHead of Communications
Jun. 2009 - Dec. 2009London, United KingdomI worked with two directors and a variety of performers, sponsors and stakeholders to ensure external publicity and the strategic placing of these fledgling festivals and their mix of drama, comedy, music and the arts. Key to the role was daily contact with journalists, drafting and delivering a coherent communications plan and press notices, examining marketing options and hatching the festival’s brand.
ITVSenior News Editor, Corporate Comms
Nov. 2005 - Jun. 2009Writing and editing ITV's corporate, online, daily news service, my role involved daily deadlines, picture research, training online editors in the regions and non-writers who cascaded news. I developed style guidance and policy documents and managed five regional microsites.
The Missing Manual LtdWriter/Editor
Jan. 2001 - Nov. 2005Articles published in The Guardian, Red, Eve, Private Eye, The Mirror etc. Here's a sample of my writing: http://www.guardian.co.uk/society/2008/jul/07/insidefundraising.society3. I've also recently had work commissioned by and posted to www.thomsonreuters.com. Plain English Campaign Award won on three occasions.
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