Docler Holding LuxembourgUser Experience (UX) Expert - manager
Aug. 2017 - Jul. 2021LussemburgoAs UX expert into the company:
- formed a User Research program & practice, setring up the foundation for product discovery, ideation and validation
- UX management, collaborating with 8 PM, CPO and Head of product for a portfolio of 6 products and and all the internal tool used by the company, including the customer support.
- introduced and facilitated strategy and design workshops.
- coached UX and design cross department (QA, PM, C-level).
- worked with Growth team together with Analytics, AB testing, Marketing, and SEO specialists to increase ARR.
- contributed to 30% ARR increase in the first year.
- growth DRR from ~€780K to ~€1.2M.
- Created a framework for qualitative user metrics.
- design transformation (and career path design).