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Work Background
Bert's Auto Parts Ltd.Store Supervisor
Sep. 2021 - Aug. 2025Oversaw day-to-day operations of sales and customer service teams in a diverse, fast-paced environment, ensuring efficiency and productivity. Ultimately, this leads to customer satisfaction and company profits.
Dealt directly with customers, handling refunds, correcting sales errors where needed, and dealing with customer complaints.
Provided excellent communication to customers, whether face-to-face or through phone conversations.
Prioritized and organized tasks to efficiently accomplish service goals.
Organized staff according to the day-to-day needs of the operation for functionality and efficiency.
Managed various company projects and implemented new initiatives.
Managed personnel under my direct report, ensuring unique company goals assigned are being met, and completed staff performance appraisals bi-annually.
Communicate with various internal departments to ensure technical competence and efficiency within the store.
Manage and report damaged inventory for stock transparency, accuracy, and accountability.
Overseeing the receipt, checking, and distribution of materials, supplies, and inventory entering or leaving the division.
Liaising with the Logistics team for coordination of customer deliveries in a timely and efficient manner.
Ensure that safety and security measures are adhered to and executed by employees in accordance with company policies.
Bert's Auto Parts Ltd.Warehouse Assistant
Aug. 2015 - Aug. 2021Worked closely with the supervisor to coordinate and execute various day-to-day operational activities.
Directly assisted with the retrieval of merchandise from the warehouse in an accurate and timely manner.
Worked in collaboration with the supervisor to organize staff tasks and schedules on a weekly basis for a smooth warehouse operation.
Developed and implemented strategies to improve workflow inefficiencies.
Investigated any discrepancies between actual inventory count and recorded levels.
Used computer and company software to enter shipment and inventory records.
Coordinated inventory management and maintained accurate stock levels.
Assisted with the training and integration of new members of staff.
Collaborated with the management team to ensure clear and concise communication, and execution of division/company goals and targets to the warehouse team.
Administrator-General's DepartmentDatabase Assistant
Aug. 2014 - Jul. 2015Accurately reviewing and inputting data from property field agents in a timely manner.
Assisted in data analysis to help field agents and the wider department in decision-making and policy development.
Managed database entries and maintained data integrity for department records.
Collaborated closely with field agents to streamline data receipt, data entry procedures, and workflow.
Coordinated with IT support to resolve technical issues related to database systems.
Optimized the existing database by identifying redundant and unnecessary data, and cleared the backlog of unentered data files.
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