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Work Background
GlobantProject Manager
May. 2022 - Aug. 2025Bogotá D.C. Metropolitan AreaI spearheaded the implementation of Agile practices across the Okta AEM migration, EY AI Hub, and QA teams. Facilitated Scrum ceremonies including stand-ups, planning, reviews, and retrospectives for continuous improvement and on-time delivery. Mitigated risks, maintained team motivation, developed AI proposals, optimized finances and margins, managed a team of over 80 staff, handled invoicing and staffing, and aligned technical execution with business goals.
Marsh LatinoaméricaBusiness Analyst OPEX
Aug. 2021 - Apr. 2022Bogotá, Capital District, ColombiaManaged automation projects (RPA, AI) across Latin America in collaboration with an Indian vendor, delivering over 12 RPA solutions within 6 months, releasing more than 960 hours of operational capacity, and enhancing client SLAs. Led the development of a Target Operating Model for the region, emphasizing digital transformation, customer-centricity, and third-party integrations to enhance operational efficiencies and improve user experiences for clients/carriers.
AXA COLPATRIAProductivity Manager
Jul. 2017 - Jul. 2021Bogotá, Bogotá D.C. Department, ColombiaDirected digital solution projects for insurance sales (motor, home, health), delivering a new UX/UI for over 4,000 sellers and digitizing more than 5,000 transactions, reducing paper-based processes and improving client SLAs by 30%. Tracked KPIs for project executions, including digital adoption rates and SLA enhancements, ensuring alignment with business objectives.
AXA COLPATRIASenior Project Engineer
Oct. 2012 - Jul. 2017Bogotá D.C., ColombiaManaged the creation of a digital office platform utilizing Scrum and Waterfall methodologies, enabling remote client-seller interactions equivalent to in-office services, thereby increasing availability, customer engagement, and optimizing operational workload.
AXA COLPATRIASenior Buyer
Jul. 2010 - Oct. 2012Bogotá, Distrito Capital, ColombiaOversaw administrative purchases and contracts, collaborating with vendors to streamline user requests, enhance data accuracy, manage budgets effectively, and increase customer satisfaction.
Claro ColombiaSenior Buyer
Oct. 2008 - Dec. 2009Bogotá, Distrito Capital, ColombiaLed administrative tenders with vendors to secure optimal services at competitive prices, enhancing company-wide operational efficiency.
Gloria ColombiaSenior Buyer
May. 2007 - Aug. 2008Cogua, Cundinamarca, ColombiaManaged procurement of administrative and commercial materials, partnering with vendors to ensure uninterrupted factory production and supply chain reliability.
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