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Work Background
MetLifeCampus Recruiter
Jan. 2024Maryland, United StatesExecute all intern and new grad hiring for Group Benefits.
Partner with INROADs to fulfill intern hiring needs across 15+ departments.
GoogleCampus Recruiter
Jan. 2018 - Nov. 2023Austin, Texas, United StatesHiring Software Engineering and Research PhD new grads for both full-time & intern roles.
Main Street HubAccount Manager (Acquired by GoDaddy)
Jun. 2017 - Sep. 2017Austin, Texas AreaMain Street Hub is the voice of more local businesses than any other company. Utilizing our proprietary technology, we offer a unique “do-it-for-you” marketing platform that integrates social media, customer reviews, web, and email marketing to help local businesses get more customers and keep them coming back, while saving them valuable time.
Tilt.comMarket Manager, College Growth (Acquired by Airbnb)
May. 2015 - Feb. 2017San Francisco, CA-Helped scale the Tilt Ambassador team from 100 to 2K students through sourcing and recruitment of ideal personas on target college campuses
-Built a rewards program to drive ambassador referrals for top of funnel recruitment
-Ran targeted Facebook ads on college campuses to generate ambassador leads
-Managed the retention strategy of our ambassador funnel to optimize ambassador output and continued motivation
SecretGrowth & Campus Recruiting
Jul. 2014 - May. 2015San Francisco Bay AreaI began my time at Secret as the second member of the Community Operations team, establishing the support and Trust and Safety experience for early users. I quickly moved into a Marketing role where I planned and executed events on college campuses across the country and managed our student ambassador program. Following our campus tour, I became the in-house recruiter for Secret, interfacing with external recruiting firms and managing the pipeline for all potential hires. -Sourced, hired and managed a team of 75 college students to work as advocates for Secret on their college campuses. Managed day-to-day inquires, the marketing events executed on campuses and all operational tasks including on-boarding and payments.
-Successfully executed multiple marketing events on college campuses by working with local business owners to create a buzz about Secret. I drove thousands of new downloads and loyal Secret users as a result of these events.
-Manage the recruiting pipeline for potential full-time hires from the initial screening phase through the offer phase.
SecretGrowth & Recruiting
Jul. 2014 - May. 2015San Francisco Bay AreaI began my time at Secret as the second member of the Community Operations team, establishing the support and Trust and Safety experience for early users. I quickly moved into a Marketing role where I planned and executed events on college campuses across the country and managed our student ambassador program. Following our campus tour, I became the in-house recruiter for Secret, interfacing with external recruiting firms and managing the pipeline for all potential hires. -Sourced, hired and managed a team of 75 college students to work as advocates for Secret on their college campuses. Managed day-to-day inquires, the marketing events executed on campuses and all operational tasks including on-boarding and payments. -Successfully executed multiple marketing events on college campuses by working with local business owners to create a buzz about Secret. I drove thousands of new downloads and loyal Secret users as a result of these events. -Manage the recruiting pipeline for potential full-time hires from the initial screening phase through the offer phase.
SoundCloudCommunity Manager
Mar. 2013 - Jul. 2014San Francisco Bay AreaI worked with our premium customers at SoundCloud to address any issues and facilitate the continued growth of our accounts. Responsibilities also include addressing all sales related inquiries including payment issues, discounts, and upgrades. - Oversaw billing and support inquiries for premium, long tail customers via email and Twitter
- Provided real-time support for content partners, artists and labels
- Composed and published help center content through use of an internal content management system to provide support for users at scale
- Identified and reported bugs to Engineering teams in our Berlin headquarters, providing one-off responses for customers in the interim
- Onboarded three new team members, mentored in areas of workflow, internal tools and product knowledge
- Consistently lead the team in both individual output and overall customer satisfaction
YardsellrCommunity Relations and Customer Service
May. 2011 - Feb. 2013San Francisco Bay AreaI wore multiple hats including community development and customer relations. Responsibilities within my community role included the management of the public reputation of Yardsellr via our business page on Facebook, community blog, Get Satisfaction forum, and the Better Business Bureau. I responded to customer complaints as well as engaged our community via daily posts and promotions. I also communicated site changes and new features to the community through our blog page which required basic html use. I was responsible for interviewing and training new team members, owning the most challenging problems and managing relationships with our top community members. I acted as a liaison between our users and the product and engineering teams to communicate and resolve any usability and technical issues.
MetLife
Maryland, United States
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