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Work Background
Rolls-RoyceAccount Manager - EMEA Customer Team
Jan. 2021Derby, England, United KingdomI am responsible for leading Rolls-Royce’s commercial and strategic relationships across a diverse European customer base. My portfolio includes major airline groups such as IAG, Virgin Atlantic, and Air Europa, covering more than 200 widebody engines and generating over $400 million in annual revenue. I oversee the delivery of complex long-term engine service agreements, ensuring alignment with customer goals while protecting the financial and operational performance of the business. My work spans strategic contract development, revenue assurance, dispute resolution, and the integration of engineering and commercial objectives. I engage directly with C-suite stakeholders and senior leaders across both Rolls-Royce and our airline partners. I drive alignment between technical delivery and commercial commitments, balancing short-term performance with long-term customer value. I lead initiatives to transition aircraft fleets, support engine availability, and enable recovery in post-pandemic conditions. I take pride in being a trusted voice in moments of complexity and challenge, ensuring mutual success through clarity, honesty, and delivery. ✅ Delivered revenue and operational performance across 200+ engines, supporting $400 million annually
💬 Resolved an $80 million dispute with British Airways, securing a $32.7 million settlement and recovering $28 million cash
📄 Closed a $61 million service remedy claim, achieving $14 million in savings and eliminating legal exposure
📈 Restructured contracts during COVID-19 recovery, unlocking £40 million profit uplift and improved fleet alignment
💰 Supported a $35 million spare engine sale linked to a 787 fleet transition at Air Europa
♻️ Generated $25 million by repurposing RB211 engines from British Airways’ retired 747s for Silkway Airlines This role brings together everything I value — relationships, complexity, accountability, and real outcomes that matter.
Rolls-RoyceCustomer Manager
Jul. 2019 - Dec. 2020In this customer-facing role, I managed a portfolio of European airline accounts operating Trent XWB engines, including Finnair, Iberia, and Air Europa. I was accountable for the performance of service agreements, operational delivery, and commercial alignment. I engaged directly with executive stakeholders, technical teams, and supply chain leads to ensure our engine support met or exceeded customer expectations, both contractually and operationally. My role required a combination of technical fluency, commercial insight, and trusted communication. I led performance reviews with airline executives, navigated complex service-related challenges, and ensured that Rolls-Royce was viewed as a reliable and value-driven partner. I also line-managed cross-functional teams based in Madrid and Helsinki, fostering collaboration across cultures and time zones. I provided leadership during a period of operational disruption, supporting urgent maintenance events, post-lease transitions, and high-value asset decisions. I worked closely with lessors and airlines to facilitate mutually beneficial outcomes, particularly in the context of COVID-19 impacts on fleet usage and availability. ✅ Led performance and relationship management for Trent XWB engines across key European airlines
💬 Facilitated executive-level engagement with C-suite stakeholders, aligning long-term service priorities
🛠️ Delivered rapid recovery on AOG events, avoiding penalties of $25,000 to $30,000 per day through proactive resolution
📊 Executed $84 million in engine sale-and-leaseback transactions between airlines and lessors, unlocking working capital
🌍 Built a high-performing support model across Spain and Finland, strengthening trust and consistency in service delivery This role sharpened my ability to operate with precision and empathy in high-stakes situations. I learned how to influence at the top table while staying grounded in what customers value most — clear communication, action, and results.
Rolls-RoyceService Manager - On-Wing Services Europe
Jan. 2017 - Jun. 2019Derby, United KingdomI led global operations for Rolls-Royce’s On-Wing Services business, managing critical engine maintenance for over 150 airline customers across 20+ countries. My team of 50+ engineers delivered more than 6,000 annual service events, including planned engine removals, rapid AOG recoveries, and in-field technical support. I was accountable for operational execution, regulatory compliance, customer satisfaction, and commercial performance. This role demanded consistent delivery in high-stakes environments. I partnered with engineering, logistics, planning, and commercial functions to align internal resources with urgent customer requirements. I implemented new governance structures, rolled out global planning tools, and introduced reporting systems that improved visibility and accountability. I worked closely with airline partners such as British Airways, Norwegian, and Virgin Atlantic, helping them maintain fleet availability while navigating engine reliability issues and turnaround pressures. I also led the integration of third-party maintenance suppliers, expanding service reach while safeguarding Rolls-Royce quality and safety standards. ✅ Oversaw delivery of over 6,000 engine events annually across multiple fleets and geographies
💻 Rolled out a $2M Microsoft Dynamics platform, digitising scheduling, compliance tracking, and technician workflows
📋 Maintained 100% compliance with EASA, FAA, and CAA audit standards, with zero major findings
🚀 Scaled operational output by 45% and increased headcount by 30% within a growing global footprint
📈 Designed workforce deployment models that improved utilisation, reduced standby time, and enhanced readiness
🤝 Built supplier relationships into the live support model, enabling flexibility without compromising control This role pushed me to lead globally, act quickly, and think systemically. I learned how to deliver reliably under pressure while empowering teams to perform at their best.
Rolls-RoyceTechnical Operations Planner - On-Wing Services
Jan. 2015 - Dec. 2016London, United KingdomI was responsible for leading global planning and coordination for On-Wing Services engine maintenance activities. Supporting a 24/7 operations model, I managed the scheduling and operational readiness for over 1,000 engine events annually, covering both planned interventions and urgent AOG recoveries. My role was central to maintaining operational continuity and ensuring compliance with EASA Part 145 and wider regulatory standards. I worked closely with engineering, field teams, and supply chain to align capability and inventory with global customer demand. I was also a key contributor to external airworthiness audits, acting as the lead planner and technical liaison for regulatory inspections across multiple jurisdictions. I focused on driving responsiveness, reducing customer exposure, and improving performance reporting to support decision-making and maintain service transparency. Beyond core planning, I introduced lean scheduling principles, enhanced team coordination processes, and developed data-driven tools to better predict workloads and resource needs. I also supported initiatives that improved inventory performance, contributing directly to cost control and operational resilience. ✅ Managed planning for over 1,000 engine events per year, ensuring technical readiness and compliance
⚡ Reduced AOG response times by 70%, achieving sub-45-minute turnaround for critical planning actions
📋 Supported EASA Part 145 audits with zero major findings and improved readiness protocols
📦 Cut spare parts inventory by 50% across key sites, unlocking $3M in working capital
📈 Delivered $800K in cost avoidance through smarter scheduling and workload alignment
🤝 Enhanced cross-functional coordination between field service, engineering, and planning teams This role gave me a deeper understanding of operational flow, technical governance, and how fast, informed planning builds trust with both customers and regulators.
Rolls-RoyceA&MLDS Leadership Scheme - Production Leader
Jul. 2014 - Jan. 2015BarnoldswickThis was my second placement on the A&MLDS scheme. In this placement I was working in the S&T (Structures & Transmissions) SCU in the FSF facility, Barnoldswick, as a Production Leader. I worked in the Details Cell where HP&IP structures are manufactured for Civil & Defence Aerospace engines. As part of my role I worked in a cross functional team to meet the weekly delivery targets for the cell, took part and lead initiatives to improve the cell's performance on Quality & RFT and ensured the cell met and improved its targets in Safety, Quality, Cost, Delivery & People. 部分表示
Rolls-RoyceBusiness Improvement Manager & Production Leader
Jan. 2014 - Jan. 2015Glasgow & BarnoldswickI was selected for Rolls-Royce’s high-potential leadership programme, where I led business improvement and production initiatives across two major manufacturing facilities. My focus was on improving operational efficiency, reducing costs, and enhancing delivery performance during a period of high demand and structural change. I managed teams in both precision component manufacturing and assembly operations, working closely with engineering, procurement, and quality functions. I applied lean principles to eliminate waste, stabilise output, and restore customer delivery reliability. I also introduced structured daily management routines and developed dashboards to improve KPI visibility for senior leadership. A key part of my role involved working with external suppliers to reduce lead times and drive cost savings. I supported workforce transitions by developing flexible training strategies that helped retain knowledge and sustain performance despite shifting resource levels. This required both technical depth and strong people leadership. ✅ Delivered $2.6M in recurring annual savings by improving supplier terms and reducing operational waste
📈 Cleared overdue engine backlog in under eight months through process redesign and lean implementation
🧰 Reduced tool and calibration costs by $570K via better asset control and staff cross-training
📋 Built production reporting dashboards that improved visibility and supported leadership decisions
🎓 Gained Lean Six Sigma Green Belt certification and embedded a continuous improvement mindset across teams
🤝 Strengthened supplier collaboration to improve delivery accuracy and ensure customer commitments were met This role was a turning point in my leadership journey. It taught me how to inspire teams during challenging periods, deliver results under pressure, and think both strategically and operationally.
Rolls-RoyceA&MLDS Leadership Scheme - Business Improvement
Jan. 2014 - Jun. 2014Glasgow, United KingdomThis was my first placement as part of the Assembly & Manufacturing Leadership Development Scheme. During this 6 month placement I was based in the Rolls-Royce Inchinnan facility working on 2 business improvement projects. The first project was part of the business's cost objectives where I worked with the cutting tool suppliers to recover £200k from the current tooling spend . The second project involved me working with the business metrologist to reduce the annual cost of CMM calibrations by £70k. This project was also part of my process excellence training and I gained my Green Belt qualification. 部分表示
Rolls-RoyceManufacturing Engineer - NPI
Jan. 2012 - Dec. 2013Derby, United KingdomFollowing completion of my apprenticeship, I was appointed to the Rotatives New Product Introduction (NPI) team, supporting the development and industrialisation of new shaft components. In this role, I acted as a Commodity Owner within a group of Manufacturing Engineers, responsible for creating and delivering the full technical manufacturing packages required to bring new parts into production within the Rotatives assembly line. My responsibilities included the design and release of manufacturing processes, tooling requirements, inspection standards, and routings. I worked across engineering and operations functions to ensure all elements of production were ready for volume introduction, aligned with technical standards and programme timelines. I engaged with suppliers to verify capability and collaborated with shop floor teams to validate process readiness through early build trials. In addition to core NPI activities, I contributed to Right First Time and Supply Chain Development initiatives. I supported efforts to reduce non-conformance, improve manufacturing flow, and identify areas where supplier capability could be enhanced. These initiatives helped strengthen the business’s operational maturity and long-term readiness. ✅ Created and released full manufacturing packages for new shaft components introduced into Rotatives
📋 Worked closely with design and operations to align technical data, routing, tooling, and inspection standards
🔧 Supported early build and prove-out activities to validate process capability and identify risks
📈 Contributed to Right First Time improvements, reducing early-stage defects and increasing launch confidence
🤝 Participated in supplier development reviews, helping assess readiness and improve industrial partnerships This was a pivotal role in my early career. It gave me hands-on ownership, built my confidence in cross-functional delivery, and shaped how I approach quality, detail, and collaboration.
Rolls-RoyceAdvanced Apprentice - Manufacturing Engineering Technician
Sep. 2009 - Jan. 2012Derby, United KingdomI joined Rolls-Royce through the Manufacturing Engineering Technical Apprentice Scheme, gaining hands-on experience and technical depth early in my career. I started with six months of full-time training at the Derby apprentice centre, earning an NVQ Level 2 in Performing Engineering Operations. This included practical training in CNC turning and milling, manual machining, mechanical fitting, and assembly. I then completed two years of structured placements across the Rotatives supply chain unit. Each rotation, lasting three months, gave me practical exposure to key areas such as Manufacturing Engineering, CNC Programming, CMM Programming, Supply Chain Development, Quality, NPI, and Right First Time. These placements built my capability in technical documentation, process planning, problem-solving, and working across teams. I also earned my NVQ Level 3 in Engineering Technical Support. Alongside my training, I completed a Foundation Degree in Integrated Engineering, followed by a BEng (Hons) in Manufacturing Engineering at Sheffield Hallam University. I took on leadership roles as Chair of the Derby Apprentice Association, where I led events and charity initiatives that raised £4,500 for Help for Heroes and Bliss. ✅ Completed technical placements across engineering, programming, quality, and supply chain
📋 Produced technical documentation and supported Right First Time and NPI readiness
🔧 Gained strong hands-on experience in CNC, CMM, and production processes
🎓 Completed a BEng (Hons) and two NVQs while in full-time rotational training
🤝 Led community and engagement projects within the Derby apprentice network
🏆 Awards:
• 2010 EEF First Year Apprentice – Midlands Winner, National Finalist
• 2012 EEF Final Year Apprentice – Midlands Winner, National Runner-Up
• 2013 Rolls-Royce Apprentice of the Year – Finalist This was the start of my journey as an engineer and a leader, and I carry those lessons with me every day.
Rolls-RoyceYoung Apprentice
Sep. 2007 - Aug. 2009Derby, United KingdomAs part of my final two years of secondary school, I was selected for the Young Apprenticeship scheme in Engineering at Rolls-Royce in Derby. This programme gave me early exposure to real-world engineering environments and practical skills, helping to shape my ambition to pursue a career in manufacturing and aerospace. For one day each week, I trained at Rolls-Royce alongside my regular school studies, gaining hands-on experience in areas such as electrical installation, electronics, bench fitting, and turning. These sessions provided a strong technical foundation and helped build confidence in working with tools, technical drawings, and workshop processes. I also completed a two-week work placement within the Rotatives manufacturing supply chain unit, where I shadowed engineers and supported operational activities. Additionally, I undertook a two-week placement at Pattionair, a key supplier of C-class parts to Rolls-Royce. This gave me insight into supply chain operations, external manufacturing, and the importance of supplier relationships in delivering to aerospace standards. Through the scheme, I earned an NVQ Level 2 in Performing Engineering Operations and a VRQ qualification, giving me a head start in both academic and vocational development before moving into full-time apprenticeship training. ✅ Gained hands-on experience in turning, electrical installation, electronics, and bench fitting
📋 Completed a two-week placement in the Rotatives unit, supporting shop floor engineering activities
🤝 Worked with supplier teams during a two-week placement at Pattionair, gaining early insight into procurement and manufacturing support
🎓 Achieved NVQ Level 2 in Performing Engineering Operations and a VRQ, while still completing secondary education This experience sparked my passion for engineering and gave me the confidence to pursue a technical career built on both practical and academic foundations.
Rolls-RoyceYoung Apprentice - Rolls-Royce Plc
Sep. 2007 - Aug. 2009Derby, United KingdomThroughout my final 2 years of secondary school education I was on a Young Apprenticeship scheme in Engineering at Rolls-Royce Plc in Derby. As part of this scheme I spent 1 day out of my school week at Rolls-Royce to learn engineering skills in electrical installation, electronics and turning techniques. The scheme also involved me doing a 2 week work placement in a Rolls-Royce manufacturing supply chain unit, Rotatives & a 2 week placement in Pattionair who are a supplier of C class parts to Rolls-Royce. At the scheme I gained an NVQ Level 2 in Performing Engineering Operations & a VRQ. 部分表示
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