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Work Background
Pinnacle Propane, LLCOrganization Development Business Partner
Mar. 2024 - Mar. 2025Irving, Texas, United StatesManager Capability Build: Designed and delivered integrated Manager Training Program (weekly virtual series + 3‑day residential) for multi‑level managers; fostered cross‑functional relationships and leadership confidence; 100% participant satisfaction; 15% priority skill gap closure Psychometric Data: Succession: Implemented assessments informing recruitment, development, and succession decisions for emerging leaders; built bench visibility.
Ambassador Engagement Network: Established site‑based employee brand ambassador cohort to drive local engagement, well‑being campaigns, and initiative communications
Onboarding & Inclusive Hiring Revamp: Streamlined hiring admin; created structured onboarding pathways; advocated inclusive practices improving early integration & candidate experience.
eNPS Strategy & Actioning: Led survey cadence, analysis, and leader action‑planning sessions; turned sentiment data into targeted culture improvements.
Trusted Cross‑Functional Advisor: Co‑created manager toolkits; partnered on internal comms; praised by Former CPO for professionalism, insight, and high‑impact execution.
Act of KindnessOrganizational Development Specialist
Oct. 2021 - Apr. 2024Partnered directly with the CEO to establish organizational structure, improve workforce productivity, and develop competency-based frameworks for a globally distributed team. Led the creation of a Portfolio Project Management System using ClickUp, aligning company goals, roles, and projects for maximum efficiency. Key Contributions & Impact: -Developed & implemented an end-to-end OD framework, defining the company’s mission, vision, goals, and department objectives. -Created structured job roles & competency-based job descriptions, ensuring clarity for employees across multiple countries. -Established an Agile-based project management system in ClickUp, streamlining operations and enhancing remote collaboration. -Designed & implemented OKRs and KPIs to track and measure progress, aligning individual and department goals with overall business strategy. Facilitated bi-weekly sprint meetings, driving accountability, performance tracking, and continuous improvement across teams. -Provided ClickUp training for a non-technical workforce, ensuring seamless adoption and system optimization. -Introduced task-based time tracking, eliminating inefficiencies and ensuring employees were compensated based on completed work rather than rigid schedules. -Optimized remote work policies to focus on output rather than hours worked, aligning with modern workforce trends.
Solaris HealthcareEmployee Support Specialist
Sep. 2021 - Oct. 2022Decatur, Texas, United StatesServed as an employee experience strategist for a 500+ employee hospice organization across three states. Focused on engagement, retention, process improvement, and creating structured systems to enhance workforce satisfaction and performance. Key Contributions & Impact:
-Created & launched #SolarisLife, an internal Microsoft Teams employee hub, fostering company-wide engagement through content, news, recognition, and training.
-Developed & implemented a structured New Hire Check-In Program, tracking and supporting employees through their first 90 days to improve retention.
-Facilitated 1-week, 3-week, 6-week, 8-week, and 12-week check-ins, identifying gaps in training and role clarity to enhance onboarding effectiveness.
-Designed process improvements for workforce challenges, including proposed training for charting and clearer career pathing in orientation.
-Built an Employee Data Tracking System in Microsoft Access, collecting critical HR insights on retention, employee sentiment, and workforce trends in the absence of a formal HRIS.
-Analyzed new hire feedback trends, providing leadership with actionable recommendations for improving employee experience.
Heritage Place of DecaturHR Director/Business Office Manager
Oct. 2018 - May. 2021Decatur, Texas, United StatesLed HR and business operations for a long-term care facility, ensuring compliance, workforce engagement, and financial management. Partnered with leadership to optimize daily operations, facilitate compliance with state regulations, and improve staff efficiency. Key Contributions & Impact:
-Developed & implemented streamlined compliance tracking systems for HR files, licensing, training, and state-mandated records across clinical, housekeeping, and dietary departments.
-Designed and facilitated structured morning leadership meetings, aligning department heads on hiring needs, patient care updates, and operational status.
-Created a real-time compliance & census tracking sheet, giving leadership instant access to Medicaid, Medicare, and facility occupancy data, reducing reporting errors.
-Led conflict resolution & workforce engagement efforts, fostering a collaborative work culture among staff.
-Managed financial operations for residents & facility administration, including Medicaid/Medicare tracking, trust fund management, and financial reconciliation.
-Served as the go-to leadership figure during crisis situations, ensuring continuity of care and facility operations.
COVID Response & Crisis Leadership:
-Took full operational leadership when Administrator & Director of Nursing were out with COVID.
-Designed & executed a facility-wide resident transition strategy, successfully moving 15 residents from -COVID isolation back into the general population without disruption.
-Created a task-specific, team-driven workflow, assigning CNAs, housekeeping, dietary, and therapy staff to ensure a seamless, structured transition.
-Motivated & engaged employees during a high-stress event, boosting morale by acknowledging team contributions and fostering a strong workplace culture.
Texas Health and Human ServicesTexas Works Advisor
Feb. 2015 - May. 2018Fort Worth, Texas, United StatesAssessed client eligibility for state benefits (food stamps, Medicaid, TANF) while ensuring compliance with state and federal regulations. Later transitioned into a training role, where I co-designed a comprehensive 3-month onboarding and development program for all new Texas Works Advisors. Key Contributions & Impact:
-Developed a structured 3-month new hire training program, covering policy, procedures, customer service, and compliance requirements.
-Redesigned the Texas Works Advisor interview process, eliminating outdated steps and improving efficiency.
-Created and revised standard operating procedures (SOPs) to ensure alignment with regulatory requirements and best practices.
-Conducted ongoing surveys & assessments to measure training effectiveness and implemented necessary adjustments.
-Trained and mentored new hires, ensuring they could successfully manage cases and apply policy accurately.
-Supported compliance audits, ensuring all eligibility determinations followed correct procedures and documentation standards.
Children's Lighthouse Early Learning SchoolRegional Director
Sep. 2010 - May. 2014As a Regional Director for Children's Lighthouse, I oversaw the operations and strategic direction of multiple childcare centers. My role involved enhancing educational programs, improving staff training, and ensuring high standards of care across all locations. By implementing best practices and fostering a culture of excellence, I contributed to the organization's reputation for quality childcare. My leadership in this role was instrumental in driving organizational growth and maintaining compliance with educational and safety standards.
Evonna Consulting Organizational Development & DEI Mindset Strategist | Creator of the Clarity Operating Framework
Jun. 2008I’ve been applying what is now the Clarity Operating Framework for as long as I’ve been leading and supporting organizations, long before I gave it a name or formalized it as Evonna Consulting.
Across every role in my career, from corporate HR leadership to OD consulting, I’ve approached challenges the same way: start with the goal, strip away distractions, and build systems that empower people to deliver results. The Clarity Operating Framework is my signature approach, honed over more than 15 years of real-world application. Using the Know → Build → Maintain structure, I help leaders:
Align teams around a shared North Star.
Build systems that remove barriers and allow everyone to contribute in the way they work best.
Maintain performance while embedding DEI as a Goal Driven Mindset into the DNA of the business.
Evonna Consulting formalizes this lifetime of work into a dedicated practice helping organizations reframe DEI as a performance driver rather than a compliance program, and embedding clarity into every decision, process, and relationship. Core Services:
DEI as a Goal Driven Mindset integration
Organizational development strategy
Leadership development & alignment
Process improvement & systems building
Change management & culture transformation
MERRY GO ROUNDCo Director
Oct. 2005 - Sep. 2008In my role as Co-Director at Merry Go Round Daycare, I was responsible for driving operational excellence and ensuring compliance with state childcare regulations. My comprehensive approach to HR management, policy development, and staff training played a critical role in maintaining an environment that was not only compliant but also conducive to learning and growth. By streamlining administrative processes and fostering a supportive atmosphere, I helped establish Merry Go Round as a model of childcare excellence.
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