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Work Background
Chick-fil-A RestaurantsExecutive Director
Sep. 2024Wilmington, Delaware, United States
Chick-fil-A RestaurantsDirector
Jan. 2024 - Sep. 2024Wilmington, Delaware, United StatesAs a Director at Chick-fil-A, I oversee and manage six distinct sales channels, ensuring excellence in both front-of-house operations and overall business performance. My role encompasses the day-to-day management of operations, where I focus on delivering exceptional service and maintaining high standards across all customer interactions. In addition to operational oversight, I am deeply involved in the training and development of emerging leaders within our team. My commitment to leadership development is centered on nurturing talent, fostering a culture of continuous improvement, and equipping team members with the skills and knowledge needed to excel in their roles. With a passion for creating impactful customer experiences and driving operational efficiency, I am dedicated to achieving outstanding results and contributing to the success and growth of Chick-fil-A.
Park Place Outreach IncProgram Director
Aug. 2021 - Jan. 2024Savannah, Georgia, United StatesAt Park Place Youth Emergency Shelter, dedicated to serving at-risk youth and their families by enhancing their functional levels and facilitating family reunification, I serve as Program Director. In this role, I am responsible for planning and executing all programming components, including scheduling events, coordinating with speakers, and fostering partnerships with community organizations and leaders. I lead life skills and peer support groups, utilizing evidence-based models to ensure effective programming. I also manage grant oversight and complete related reports, handle up to 25 cases, and provide direct care by developing individualized service plans, connecting families with community resources, and working collaboratively with families to achieve their goals. Additionally, I oversee the training and development of peer mentors, youth advocate associates, and interns each quarter. Through these efforts, we have successfully supported many clients in graduating from high school and advancing to college or career opportunities.
Park Place Outreach IncProgram Manager
Aug. 2020 - Aug. 2021Savannah, Georgia, United StatesAt Park Place Youth Emergency Shelter, which is dedicated to supporting at-risk youth and their families by enhancing their functional capacities and facilitating family reunification when possible, I serve as Program Manager. In this role, I oversee the development and execution of all programming elements, including the coordination of events and speakers. I collaborate with community organizations and leaders to establish partnerships and drive collaborative efforts. Additionally, I assist the Program Director with the implementation of daily peer support and life skills groups. I am also responsible for the annual training and development of a team of peer mentors, ensuring they are equipped to effectively support our mission.
AmeriCorps VISTASummer Enrichment Coordinator
May. 2020 - Aug. 2020Savannah, Georgia, United StatesI manage the logistics of the summer programming calendar at Park Place Outreach Emergency Youth Shelter, coordinating activities and ensuring seamless execution. My role involves organizing and overseeing fundraising and benefit events to enhance community awareness of the organization’s mission. I develop and maintain strategic partnerships, actively seeking new avenues for community involvement in support of homeless youth. Additionally, I provide comprehensive administrative support to the Executive Director and Associate Director, contributing to the efficient operation of the program.
LifeWay Christian ResourcesSite Director
May. 2017 - Aug. 2021As a Site Director, I oversee the mission program for the camp, coordinating weekly groups of approximately 400 students (ages 12-18) and their youth group leaders throughout the summer. I collaborate with community leaders to identify local needs and organize student volunteer groups to address these needs effectively. My responsibilities include managing logistics for lunches, transportation, and supplies required for successful offsite volunteer projects. Additionally, I lead a team of peers, focusing on their development in leadership, communication, and conflict resolution skills to foster a collaborative and growth-oriented environment.
Chick-fil-A CorporateTrainer
Dec. 2016 - Mar. 2020Marietta, GeorgiaIn my role, I led the development and training of store leaders and new hires, ensuring that hospitality and service standards were consistently upheld in daily operations. I organized and conducted weekly training meetings to cultivate leadership skills within the team, focusing on fostering a culture of continuous improvement and innovation. My efforts were dedicated to inspiring team members to enhance operational efficiency, thereby ensuring that guests consistently enjoyed positive experiences with Chick-fil-A.
GEORGE WASHINGTON CARVER ELEMENTARY SCHOOLOffice Clerk
Aug. 2014 - May. 2016Richmond Hill, GAIn my role, I provided comprehensive support to the administrative team, offering assistance as needed and delivering exceptional customer service at the front office to ensure a welcoming environment for parents and school board members. I upheld strict confidentiality while managing sensitive student records and addressing parental conflicts. Additionally, I served as a primary point of contact for the school board and parents, facilitating clear and effective communication to resolve administrative issues and seek appropriate solutions.
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