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Network Power<100 people
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💸50%
Marketing
🗿50%
HR
🧨50%
Consulting
Geos
Work Background
ArteraAIAssociate Director of Field Operations
Nov. 2024 - Apr. 2025At the forefront of oncology innovation, I focus on driving early adoption of groundbreaking solutions by engaging key clinicians and stakeholders. By aligning customer insights with go-to-market strategies, I help refine product positioning and expand market penetration. My work turns customer feedback into national-level engagement initiatives, ensuring smooth adoption and long-term success. My Key Contributions for this role:
- Boosted sales by 10% within two months by implementing reflexive ordering across multiple pathology labs and streamlining onboarding for pathologists and administrators.
- Increased early adoption of digital pathology solutions by guiding pathologists and pathology labs through seamless integration processes.
- Improved interoperability and streamlined pathology lab integrations by acting as a liaison between early customers and internal teams.
- Transformed customer feedback into impactful engagement strategies by leading strategic discussions with early adopters to identify motivations, challenges, and opportunities.
- Maximized impact during product rollouts by standardizing and synchronizing customer engagement efforts across teams.
ArteraAIAssociate Director of Customer Relations
Aug. 2024 - Nov. 2024Leading a high-performing customer success team means ensuring seamless operations, accurate data management, and strong team engagement. I drive efficiency by refining Standard Operating Procedures, optimizing workflows, and developing strategies that empower teams to deliver exceptional customer experiences. My Key Contributions for this role:
- Increased customer success efficiency by 20% by initiating cross-departmental workshops that enhanced collaboration and knowledge sharing.
- Improved customer satisfaction scores by 15% by implementing streamlined processes and proactive issue-resolution strategies.
- Optimized team productivity and supported professional growth by mentoring and guiding team members, fostering a collaborative and supportive work environment.
- Strengthened stakeholder engagement and patient satisfaction by building and maintaining strong relationships with healthcare providers, patients, and key decision-makers.
- Improved service offerings by sharing critical customer insights with relevant teams, influencing data-driven product and process enhancements.
ArteraAIAccount Executive
Jan. 2024 - Mar. 2025Building strong partnerships is at the heart of what I do. I collaborate with healthcare institutions, oncologists, and industry stakeholders to provide tailored solutions that meet their unique needs. By leveraging market insights and competitor analysis, I craft winning sales strategies that boost customer acquisition, drive engagement, and solidify long-term collaborations. My Key Contributions for this role:
- Drove month-over-month revenue growth and secured #1 Account Executive position for 12 consecutive months by exceeding sales targets and expanding market share.
- Expanded market presence and boosted product adoption by designing and executing a high-impact sales strategy that identified new revenue opportunities.
- Increased client buy-in and solution adoption by delivering persuasive presentations and customized proposals that effectively highlighted product benefits.
- Accelerated deal closures and streamlined contract execution by leading negotiations, addressing objections proactively, and ensuring a seamless agreement process.
- Improved sales forecasting and customer retention by maintaining accurate CRM records, enabling data-driven decision-making and proactive follow-ups.
ArteraAICustomer Success Manager
Dec. 2022 - Dec. 2024Customer feedback is a goldmine for business improvement, and I use it to identify pain points, implement solutions, and elevate customer relations. Through strategic engagement programs and data-driven insights, I enhance service delivery, mitigate compliance risks, and strengthen stakeholder relationships—ensuring both customer satisfaction and operational efficiency. My Key Contributions for this role:
- Reduced complaint resolution time by 30% by developing and refining customer success policies, enhancing training, and streamlining communication between agents, customers, and partner laboratories.
- Expanded company's global reach to 34 states and international markets by onboarding 266 clinicians and optimizing training programs.
- Improved order processing efficiency and customer satisfaction by establishing and managing customer success department, optimizing workflows, and fostering strong relationships with customers and partner laboratories.
- Strengthened agent performance and service consistency by revamping customer success policies, improving training frameworks, and refining issue resolution strategies.
- Elevated customer experience by resolving escalated support issues with speed and efficiency, minimizing disruptions and reinforcing service reliability.
- Increased user adoption and operational efficiency by leading training sessions for clinics on web portal functionalities, including test ordering, documentation uploads, and result retrieval.
Real EstateOwner/Property Manager
Jul. 2011 - Nov. 2024Pittsburgh, PA- Manage multiple rental properties in Stanton Heights, Pittsburgh, overseeing tenant relations, property maintenance, and rental agreements.
- Develop marketing strategies to attract tenants and ensure high occupancy rates.
- Handle all financial responsibilities, including budgeting, accounting, and profit analysis.
- Maintain relationships with contractors and service providers to ensure timely repairs and property upkeep.
St. Clair Distributing Co.CFO- Chief Financial Officer
Jul. 2011 - Mar. 2023Clairton, PaWith a sharp focus on financial operations and business growth, I’ve optimized expense management, forecasting, and budgeting strategies to drive sustainable success. Strengthening client retention, streamlining inventory operations, and leveraging CRM tools to improve communication—every initiative I lead is designed to maximize profitability and operational efficiency. My Key Contributions for this role:
- Increased profitability by 25% by spearheading company-wide initiatives to eliminate operational inefficiencies.
- Improved budget accuracy by 25% through the integration of advanced financial forecasting tools, enhancing strategic planning.
- Boosted sales by 15% by designing and executing targeted marketing and sales campaigns that drove higher customer engagement.
WayfairSales And Service Specialist
Jul. 2007 - Jul. 2010
Freelance English TeacherEnglish Teacher
Jul. 2005 - Feb. 2006Osaka, Osaka, Japan- Provided personalized English lessons to Japanese students with a focus on pronunciation, idiomatic expressions, and listening skills.
- Tutored students in various subjects, including Math, Science, and History.
- Prepared students for TOEFL examinations.
Japanese Speaking SocietyPresident
Jan. 2002 - Jun. 2005Pittsburgh, PA- Organized intercultural events and facilitated discussions between Japanese natives and American students.
- Managed the organization’s budget and fundraising efforts.
- Advised students on study abroad opportunities in Japan.
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