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Work Background
Stonegate GroupOperational Trainer
Oct. 2023 - Aug. 2025Field BasedStonegate completed a company restructure ready for new financial year 2023, this involved creating a new integrated approach within the training department. Duties include;
• Delivery of all training pathways available to Operations – Award, Accolade, Accelerator, Aspirations, Evolution (levels 1 – 5) & Publican Inductions. These pathways cover job roles from Team Member upwards and includes both internal programmes & blended programmes (e.g. Apprenticeships).
• Delivery of Investment training for Capex projects involving AOP (Asset Optimisation Programme) conversions and brand change investments within the Managed division.
• Preparing & delivering ‘Train the Trainer’ (TTT) sessions in my specialist areas (e.g. Publican Partners, investment/new team training, systems, learning and development theories, team building, operational excellence) to the wider L&D team.
Including;
• Administrative responsibilities, including diary management, updating LMS as required and reporting
• Delivering both in-person and virtual workshops • Partaking in regular peer-to-peer observations to promote consistent content delivery across training programmes. • Supporting with and signing off project work. • Completing virtual and face-to-face 1-2-1s with learners to ensure understanding of material and adequate support for development is being received at site level. • Refreshing training materials in line with operational requirements. Supporting key stakeholders (e.g. HRBPs) with resolving welfare issues flagged by learners. • Compiling & communicating development data to support Operational partners with succession planning. • Providing ad hoc support for wider L&D pathways - technical support for back of house training sessions, serving as an assessor on exam days for aspiring General Managers. • Working alongside the HR projects team on business-wide projects (e.g. Late-Night Safety Strategy).
Stonegate GroupRegional Training Manager with Publican Partners
May. 2023 - Oct. 2023United KingdomRegional Training Manager with Publican Partners in Leased and Tenanted. Engaging our Publicans in our L&T venues and developing Regional Managers
Stonegate GroupRecruitment Coordinator
Feb. 2023 - May. 2023United KingdomSecondment to recruitment for ATS project for company wide, national rollout of new Talos360 Applicant Tracking System for all areas of the business - operations, above unit and pub support teams with different access levels.
Creating training content, training and helpdesk support following go live on Zendesk.
Stonegate GroupNational Team Training Team Leader in Reopenings
Nov. 2021 - May. 2023Uk wideDelivering all aspects of new openings and conversions within the capex programme of Stonegate Group
Central FusionFacilities Coordinator
Apr. 2019 - Sep. 2019NationwideFestival season 2019; Safe and legal for each bar, cash handling and back of house reconciliations, due diligence, staff and manager training, till training for EPOS systems, monitoring security and staff searches and management of recycling centers.
Stonegate GroupNational Team Trainer
Feb. 2019 - May. 2023United KingdomI joined the HR training team where we are responsible for implementing and coordinating a nationwide training program to continue proven success of the company capital expenditure budget. Training teams into one of the many formats from Slug and Lettuce, to Proper Pubs, to Classic Inns. Constantly building our knowledge and skills to train cocktails, service, standards, upselling, products, menus and atmosphere management, to a high standard. I developed training sessions to tailor each session to the teams needs for each invested site. This was a field-based role in which we were responsible for our own diary and time management, we were also give the freedom to seek out our own development challenges to progress ourselves in line with our own PDP’s. We also supported the wider HR function in many different capacities, supporting and coaching the front/back of house career pathways. Also coordinating the integration of new acquisitions, supporting and training GM’s and teams during the conversion process into Stonegate EPOS systems and ways of working.
Stonegate Pub Company LimitedNational Team Trainer
Feb. 2019 - May. 2023United KingdomI joined the HR training team where we are responsible for implementing and coordinating a nationwide training program to continue proven success of the company capital expenditure budget. Training teams into one of the many formats from Slug and Lettuce, to Proper Pubs, to Classic Inns. Constantly building our knowledge and skills to train cocktails, service, standards, upselling, products, menus and atmosphere management, to a high standard. I developed training sessions to tailor each session to the teams needs for each invested site. This was a field-based role in which we were responsible for our own diary and time management, we were also give the freedom to seek out our own development challenges to progress ourselves in line with our own PDP’s. We also supported the wider HR function in many different capacities, supporting and coaching the front/back of house career pathways. Also coordinating the integration of new acquisitions, supporting and training GM’s and teams during the conversion process into Stonegate EPOS systems and ways of working.
Stonegate GroupDeputy Manager
May. 2011 - Feb. 2019Merseyside, England, United KingdomI joined as bar staff, completing internal career progression to successfully become a deputy manager. I worked alongside my general manger to ensure smooth day-to-day running of the pub, taking on full responsibility in the GM’s absence. Duties include; ordering/deliveries, payroll, stock control, food and drink service, sales driving/event management, due diligence, Health and safety, customer relations, liaising with suppliers/cleaners/support staff, ensuring all team members are sufficiently trained, know their duties and complete daily tasks required for the site to remain at a high standard. WE also worked towards set KPI’s to earn quarterly bonuses. As part of my progression I undertook the role of designate manager for my region for a period of six months I was responsible for covering general manager holidays and sickness. This experience gave me the opportunity to enhance my management skills as moving between different sites gave me a better insight into how different establishments operate and the inevitable challenges that this brought with it.
Stonegate Pub Company LimitedDeputy Manager
May. 2011 - Feb. 2019Merseyside, England, United KingdomI joined as bar staff, completing internal career progression to successfully become a deputy manager. I worked alongside my general manger to ensure smooth day-to-day running of the pub, taking on full responsibility in the GM’s absence. Duties include; ordering/deliveries, payroll, stock control, food and drink service, sales driving/event management, due diligence, Health and safety, customer relations, liaising with suppliers/cleaners/support staff, ensuring all team members are sufficiently trained, know their duties and complete daily tasks required for the site to remain at a high standard. WE also worked towards set KPI’s to earn quarterly bonuses. As part of my progression I undertook the role of designate manager for my region for a period of six months I was responsible for covering general manager holidays and sickness. This experience gave me the opportunity to enhance my management skills as moving between different sites gave me a better insight into how different establishments operate and the inevitable challenges that this brought with it.
EnCore AcquisitionsManagement Trainee Program
May. 2010 - Dec. 2010Galway, Ireland/LiverpoolISA undergoing a management training program, representing clients such as, Oxfam/British Red Cross and Victoria Jackson. Also trainer/leader to other representatives. Warehouse manager and administration work also.
AramarkCatering Assistan
Sep. 2008 - Jun. 2010Mayo General Hospital, Castlebar, Co Mayo, IrelandServing patients, visitors and staff on the wards and in the restaurant. Ensuring all safety procedures are adhered to and cleaning duties are completed.
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