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Work Background
Software Support Analyst
DCS CorpSoftware Support Analyst
Aug. 2025Ridgecrest, California, United StatesSupport software systems for the F/A‑18 Team Hornet program, maintaining secure documentation and tracking software deliverables. Manage configuration management tasks, ensuring updates are documented accurately and cross-functional teams remain aligned. Provide database management and process support to improve team communication and streamline workflows.
Database Sustainment Specialist (Operations & Procurement Support)
The OutFit, Inc.Database Sustainment Specialist (Operations & Procurement Support)
Aug. 2024 - Jan. 2025Vilseck, Bavaria, GermanyMilitary Health Facility Improved DMLSS-based inventory systems to 99% data accuracy, reducing supply order discrepancies by 20%. Automated reconciliation templates, saving hours of manual processing per week. Coordinated QA, logistics, and finance teams to keep data aligned with operational goals.
QA Tester (Financial Systems)
TEKsystems / Bank of AmericaQA Tester (Financial Systems)
May. 2022 - Oct. 2022United StatesValidated system updates for procurement/finance modules, reducing post-deployment defects by 15%. Built QA dashboards in Jira and Confluence, improving sprint reporting accuracy. Partnered with developers to prioritize and resolve high-risk defects.
QA Analyst / Scrum Master (Software QA)
Johnston HowseQA Analyst / Scrum Master (Software QA)
Mar. 2022 - Jun. 2022United StatesCut testing cycle times by 20% by streamlining Agile ceremonies and backlog grooming. Designed regression test plans, improving vendor onboarding accuracy. Coached team members in QA best practices to reduce recurring testing errors.
Management Assistant (HR & Ops Support)
Internal Revenue ServiceManagement Assistant (HR & Ops Support)
Jan. 2021 - Jan. 2022United StatesProvided comprehensive administrative support for HR leadership, including calendar management, travel coordination, and preparation of internal documentation. Managed sensitive employee records in accordance with federal policy, and supported internal communication across teams. Played a key role in onboarding, compliance audits, and coordination of training sessions.

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