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Work Background
Ascension Golf CartsCommercial Sales
Nov. 2021 - Oct. 2023Baton Rouge, Louisiana, United States-Directed comprehensive marketing and sales strategies, driving revenue growth across both commercial and residential sectors. -Built and maintained community partnerships to expand brand visibility, strengthen customer trust, and generate repeat business. -Increased sales through strategic promotions, targeted campaigns, and effective inventory management. -Oversaw daily operations of the sales department, including customer consultations, contract negotiations, and closing high-value deals. -Managed digital and print marketing initiatives, including social media content, advertising, website and promotional events. -Trained and guided sales staff, instilling best practices in customer service, lead follow-up, and relationship management. Collaborated with ownership to identify new growth opportunities, launch marketing campaigns, and expand into new markets.
Price LeBlanc LexusCall Center Manager/Used Car Service Advisor/Marketing/Boutique Manager/Events Coordinator
May. 2017 - Nov. 2021Baton Rouge, Louisiana, United States-Advanced to multiple leadership roles through proven reliability, strong performance, and ability to take on expanded responsibilities across departments. -Managed call center or “BDC” operations, including staff scheduling, training, performance oversight, website chat, coordinated all recalls, ordering of parts and making sure our customers knew what to expect during their vehicle being in for service for a recall, ensuring excellent customer experiences, follow ups after the appointments were finished, and efficient workflow. -Served as a Used Car Service Advisor, coordinating service needs, streamlining communication between sales, customers, and technicians, and resolving escalated concerns with professionalism. -Communicated repair/inspection results clearly, supporting efficient reconditioning and resale processes. -Directed boutique operations across 3 of “Price LeBlanc” dealerships, overseeing product selection, merchandising, and customer engagement to enhance dealership branding and creating additional revenue streams. Collaborated with leadership on marketing initiatives, supporting campaigns to drive service and sales growth. Planned and executed dealership events, strengthening customer and community relationships while promoting brand loyalty. Recognized for perfect attendance, punctuality, and willingness to work beyond scheduled hours to ensure seamless operations and support business success.
Baby Your Baby ChildcareOperational Director
Apr. 2013Gonzales, Louisiana, United States-Oversee all daily childcare operations, serving as the top decision maker under the owner, with full responsibility for staffing, scheduling, compliance, and program quality. -Ensure strict adherence to state childcare regulations, licensing standards, and safety protocols, maintaining a secure environment for children ages 6 weeks–12 years. -Direct hiring, training, supervision, and professional development of staff, fostering a positive and accountable workplace culture. -Manage parent communication, enrollment, billing, and conflict resolution, building strong, trusting relationships with families. -Coordinate and lead school events, curriculum support, and enrichment activities to promote child development and family engagement. -Recognized for independently operating the center, making critical decisions to ensure smooth operations and long-term success. -Maintain a reputation for reliability, adaptability, and leadership, consistently stepping in wherever needed to support children, staff, and families.
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