Nilam Halimah

Virtual Assistant | Customer Service | Administration Support

IndonesiaChat SupportLive ChatCustomer Care SpecialistAssistantPersonal AssistantCustomer ServiceResearch Assistant

3 years a background in Customer Service and 2 years in Virtual Assistant. I support founders, entrepreneurs, and small teams with the kind of work that keeps everything moving: emails, scheduling, document updates, research, data entry, and follow ups. Most of my works is "on going, small tasks" that easily pile up: updating Google docs, schedules, organizing files, drafting replies, monitoring updates, and keeping trackers. I've supporter entrepreneur in fast moving, high pressure situations, where priorities change quickly and there's simply not enough time in a day. In a few of these roles, the founder also worked with ADHD/ADD, so the support needed wasn't just "doing tasks," but helping create enough structure to keep momentum.

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Work Background

Application Support

SinbadApplication Support

Feb. 2022 - Jun. 2024Jakarta, Jakarta, Indonesia

Senior Customer Care Representative

SinbadSenior Customer Care Representative

Apr. 2021 - Feb. 2022Jakarta, Jakarta, Indonesia

Customer Service Representative

SinbadCustomer Service Representative

Feb. 2019 - Apr. 2021Jakarta, Indonesia

Desk Collection

CIMB NiagaDesk Collection

Nov. 2016 - Oct. 2018Jakarta, Indonesia

Requests

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Personal Pitch

Virtual Assistant & Operations Support Role

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