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Work Background
بنك البلاد | Bank AlbiladBusiness Process Management Analyst
Jul. 2023Riyadh, Saudi Arabia• Authored, edited, and maintained a suite of internal policies and procedures in coordination with department leads to ensure consistency with regulatory expectations and the bank’s operational goals; created department policies aligned with supervisory guidelines and modified business forms to comply with Central Bank regulations.
• Designed and managed a centralized digital database of policies and procedures, improving document traceability and reducing retrieval time across multiple departments using Microsoft Excel and Power Bi.
• Developed and maintained interactive dashboards using Power BI to visualize compliance metrics and policy review cycles, supporting more data-driven governance decisions.
• Compile, review, and present structured daily and monthly reports that synthesized key findings from policy activity, compliance efforts, and departmental updates.
• Collaborate with governance and compliance teams to standardize documentation practices and promote organization-wide adherence to governance protocols.
• Engage in cross-functional meetings to gather policy input and clarify compliance requirements across business units.
• Help identify inconsistencies or outdated procedures during periodic document reviews, contributing to a more accurate and aligned policy environment.
• Provide documentation support for internal audits and assist in preparing reports that address gaps or findings.
• Execute sound, compliant, and business-focused decisions in complex and ambiguous environments.
• Evaluate the performance of new staff to provide constructive coaching and personalized feedback.
بنك البلاد | Bank AlbiladOperational Excellence Officer
Mar. 2023 - Jul. 2023Riyadh, Saudi Arabia• Conducted detailed root cause analyses of recurring operational issues, collecting input from frontline staff and back-office teams to build a clearer understanding of systemic inefficiencies; resolved delays in a product launch.
• Worked collaboratively with department heads to draft and implement improved standard operating procedures, contributing to more consistent service delivery and reduced error rates; enhanced policies and procedures by implementing a new system to support performance.
• Evaluated internal workflows and recommended process improvements designed to eliminate duplication and improve turnaround time for key operational tasks.
• Collected operational data and feedback to develop internal insights reports that informed leadership’s decisions on process redesigns and team training needs.
• Participated in structured team discussions to promote a culture of accountability and continuous improvement aligned with corporate operational excellence goals.
• Supported governance initiatives by identifying operational risks tied to process inefficiencies or unclear ownership.
• Contributed to creating internal performance metrics to track improvements in compliance.
• Documented operational processes to enhance visibility, reduce errors, and support future audits or assessments.
• Collaborated with department managers to align operational changes with broader governance objectives.
• Navigated complex challenges, obstacles, and issues with an innovative and solution-focused mindset.
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