Jubilant MotorWorks Pvt. LtdHead of Operations -Audi Bengaluru & Audi Pune
Mar. 2009 - Jul. 2018Bengaluru Area, IndiaHead of Operations Jubilant Motor works Pvt Ltd (Audi Bengaluru) Currently oversee the company’s sales, marketing and operations including recruitment. Use the understanding of the luxury car market potential to define the dealership sales strategy and annual, quarterly and monthly sales targets in alignment with the sales appendix. Responsible for Sales and Marketing P&L and EBITDA. Align Marketing plan in line with the business requirement to increase Brand Visibility in the market. Close monitoring of Inventory to assess ageing of stock and Interest accumulation. Ensuring customer and employee satisfaction by resolving escalations with constructive approach. Ensure cascading of targets through MBO definition and driving ownership and accountability down to each role holder by driving an efficient performance management system. Take ownership of the overall customer experience and ensure showroom infrastructure and preparedness levels of customer facing staff are as per the set standards. Mar 2015 - Aug 2016 Head of Operations Jubilant Motor works Pvt Ltd (Audi Pune) Business Head of the Dealership – Took over the dealership Operations from previous dealer and started everything from scratch. Revamped the entire workforce as per corporate standards across all departments. Achieved brand presence and product penetration in Maharashtra State by investing quality time and brain storming with the stake holders, doing extensive market research to devise unique marketing plans and sales promotions. Ensured Balance score card parameters were met as per the requirement. Ensured customer and employee satisfaction and resolved all escalations through constructive approach. Mar 2009 – Feb 2015 Senior Manager –Sales & Marketing Jubilant Motor works Pvt Ltd (Audi Bangalore)